Question about Mitel 5330 IP Phone

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I have a Mitel 5330 with 5448 programmable console. The system also utilizes a Plantronics C054 wireless remote headset. The headset no longer beeps to alert to incoming calls. The headset will pick up calls and voicemail but no longer has an incoming call alert.

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How can I get my wireless headset CS520 model to answer a call without having to lift the phone receiver first?


A headset button can be added to the phone that when pushed will activate the headset port on the phone. Once added the light will light when headset mode is active. This button can be added through the multi-line set key assignment for in the mitel. I would also suggest added a release button at the same time as the release key would be used to disconnect a call in headset mode.

Mar 09, 2015 | Mitel 5330e IP Phone 50006476

1 Answer

How to set up the plantronics C054 hesdset. I do not hear a dail tone


Call 1-855-765-7878 for Plantronics support. There are a few things that it could be. The support is free

Jan 02, 2015 | Plantronics CS 540 - Headset convertible ...

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How do I auto answer using Plantronics Headset (Savi W740) on a Mitel 4250 Phone?


Plantronics makes an adjunct device that attaches to the telephone base (Velcro) and can lift the handset when the button on your headset is pressed. Unfortunately that's the only way to directly integrate the Plantronics (or any other brand) headsets with the Mitel 4XXX series phone. This handset lifter is actually bundled with some of the SAVI headsets, depending on the actual model you get. Separately it's about an additional $50 option. I recall the Plantronics part number is HL-10. Hope this helps.

Jun 19, 2014 | Mitel Lands Phones

1 Answer

Hi, At the office we have a Mitel IP phone we have just bought a headset model JAC0021201- B. We cant get it to work. Please can you advise how we set this up. Regards Trevor


I'm not finding manufacturer detail on this headset, only sales via Amazon, and it's dicey info at that.

So,I'm not certain this headset is compatible.  The only Mitel approved headsets are the Plantronics Polaris models.  These headsets fit into the headset port.  Such headsets require a headset button to be programmed and enabled on the phone to work.  When the phone rings, you will have to press the ringing button, to hang up, you will have to press the cancel button.

Other headset models may work, but require them to be plugged into the handset port and the existing handset will have to be plugged into it's unit.  Such units will require lifting the handset to answer the call and hang it up when completed.  Some such units have an optional lift kit.

I personally use a Plantronics Polaris "in the ear" model.  Plantronics web site has a config guide that will help you select a headset.
http://www.plantronics.com/us/configurator/default.jsp?use=Deskphone

good luck,
Mark

Mar 16, 2011 | Mitel 5220 IP Phone

1 Answer

Plantronics cs60 cordless headset not working properly with Mitel 5220 ip phone. Cant switch between handset and headset. When you lift the handset sound comes from the headset. The same headset works fine...


I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

Dec 13, 2010 | Mitel 5220 IP Phone

1 Answer

What is the pinout for the headset port of the mitel 5224 IP phone?


No idea. Contact Plantronics for a headset. This phone will support a variety of headsets. www.plantronics.com.

Mar 04, 2010 | Mitel 5224 IP Phone

1 Answer

Headset no longer beeps ''indicates'' when a call is coming through


This is very poor service, I asked a question expecting to receive assistance as indicated by your ad, and now you ask me to pay for an answer?????.........

Mar 30, 2009 | Plantronics Wireless Office Headset System...

1 Answer

No Program folder for Plantronics application / driver.


The CS50-USB from Plantronics extends wireless freedom to your softphone. It’s the first wireless headset for VoIP applications with remote call detection and answer/end capability via PerSonoCall software (built-in).

Enjoy yourself without bothering about software!

Jan 05, 2009 | Plantronics CS50-USB Professional Headset

1 Answer

Phone doesn't ring in earpiece


Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Jul 31, 2008 | Plantronics CS55 Wireless Headset

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