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Dyson dc28 toubleshooting wand

I have a Dyson DC28 how can I go about unclogging something in the hose I guess?? It has no air & it sucks the hose completely closed. It's open when you turn it on as soon as the air starts flowing it closes Help

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  • 161 Answers

Can you disconnect the hose from both ends of the unit?
I generally push a broom handle down a clogged hose, and second broom handle if needed!

You can also attach a shop vac hose to the shop vac exhaust and blow it out using the exhaust of the shop vac.

Maybe you sucked up a dryer sheet or plastic bag. Empty the unit completely and look at all the possible portals where items have to travel through.

Posted on Oct 18, 2013

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Posted on Jan 02, 2017

  • 2976 Answers

SOURCE: Attachment hose collapses when using wand

The thoe or the wand is clogged. Remove the hose at the machine end, reverse it and turn the machine on. This should **** the blockage out, the way it got in. If you hear the motor straining, it's still clogged. I've already taped a small hook, like a screen door hook onto a broomstixk and fished into the blockage to remove it. Be carefol. If you puncture the hose by pulling too hard, the hose will be ruined. Tahe your time and look for something unecpected, like a toothpick or a LEGO piece. They and vacuum cleaner friendly.

Posted on May 25, 2009

  • 8404 Answers

SOURCE: Hello- My wand has lost a lot of it's suction. I

You do have a clog ... I feel certain. I have never worked on a Dyson. Please continue with your disassembly until you find that wad of chewing gum and cat hair and tell us how you did it.

Im sure you will find a clog somewhere in the air stream

Thanks for your question.

Posted on Dec 16, 2009

  • 1 Answer

SOURCE: Hi. I have a Dyson

I think I figured this out. If the hose gets twisted too many times while being used, the pole has a hard time going in and out for removal. (Kind of like how old phone cords got all twisted up after use for a while) To get it out, lift the pole out as far as you can then tug on the hose pulling it down & out ways until you can work the pole all the way up to get it out. Once out, detach the hose from the wand and turn it a few time (I had to go counter clockwise) to un twist the hose a little. Seemed to fix this problem for me.

Posted on Aug 09, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal

    Hi there, it's Jack at Dyson.

    I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

    You may find a blockage is jamming the valve - you can check for this using our online Support guide:

    http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Posted on Dec 06, 2012

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    Hi there, it's Jack at Dyson.

    If your DC28 doesn't seem to have suction through the hose, it's likely you have a blockage in the hose, wand or airway. To check for this, please follow the steps shown in our online Support guide:

    http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

    This should resolve the issue, but if you need further help after giving this a try we're on hand to offer advice. Just give us a call 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or replacement part is needed, we can also confirm if this is covered under our 5-year warranty.

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    Hi Sharon, it's Jack at Dyson.

    To replace the internal hose (the short section of flexible hose underneath the cleaner head), please follow the steps shown in the video above. The internal hose has a push-fit connection at both ends - please make sure it's pushed firmly into place.

    To replace the main hose at the rear of the machine, please take a look at our Support guide: http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28/wand-from-hose-dc28/hose-suction-dc28/redirect-to-check-the-hose-dc28/check-the-hose-dc28

    If you remove the clear bin and cyclone pack from the machine as if you were about to empty it, you should see the hose release tab to disengage the hose from the machine.

    I hope this helps, but if you need any further guidance please email askdysonUS@dyson.com, and one of our experts will be in touch as soon as possible.

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    Hi Lindsay, it's Jack at Dyson.

    I'm sorry to hear about this. When your vacuum is standing upright, the suction should be automatically diverted to the wand and hose for above-floor cleaning. From what you've described, it sounds like your machine may have a blockage, or something jamming the changeover valve which is preventing it from moving freely.

    To check everything is correct with your machine, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

    This should resolve the issue, but if you would like some further advice after you've given this a try, our experts are happy to help. You can reach us by emailing askdysonUS@dyson.com.

    Best wishes,

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    www.dyson.com

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    Hi there, it's Jack at Dyson.

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    You might also find our online Support guide useful in clearing the blockage: http://content.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL

    I hope this helps. If you'd like any further guidance from our experts, please email us at askdysonUS@dyson.com, and we'll be in touch as soon as possible.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

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    http://content.dyson.com/support/help.asp?article=1255&product=DC28-ANIMAL

    It sounds like your machine is working normally, but if you'd like any further assistance please email us at askdysonUS@dyson.com and we'll be in touch as soon as possible.
    Best wishes,
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    Suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal


    Hi there, it's Jack at Dyson.

    I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

    You may find a blockage is jamming the valve - you can check for this using our online Support guide:

    http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

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