Question about Computers & Internet
Remove the batteries and replace check them for proper voltage replace if needed.
Posted on Oct 17, 2013
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Have you tried to resync the mouse with the receiver. Usually,you need to press the button on the reciever first, then quickly hit the button on bottom of the mouse.
Posted on Oct 05, 2009
I have the same system. Mouse can be ordered, but not easily. Make sure mouse is not working.... i almost made tour same mistake. In my case, the mouse plug (from computer to wireless receiver) had become unhooked. All i could see is that mouse was communicating with wireless receiver but appeared to be frozen. If you can reset receiving channel, and see that receiver acknowledges presence of mouse, you may have my same problem. Also, if you can see that the laser light is working, mouse is probably ok, and batteries are good.
Posted on Feb 15, 2010
This may not be a solution for you but at least it may explain the cause of the problem. I recently had the same problem - the scroll wheel suddenly began to go crazy, jumping all the way to the bottom or the top of a document, or randomly skipping around. The unit was still under warranty, and Microsoft sent me a new mouse. Since they did not require me to return the old mouse, I decided to take it apart to see if I could find the problem. I found poorly soldered electrical joints to the optical sensor & LED which convert the scroll wheel movement to electrical signals. After I resoldered these connections the mouse worked fine again.
Posted on Apr 19, 2010
Tips for a great answer:
Jan 18, 2013 | HP EliteBook 2530p Notebook
Sep 12, 2011 | GE Wireless Optical Mouse
May 27, 2011 | Gear Head Wireless Keyboard & Mouse 24GHZ...
Oct 17, 2010 | Microsoft Wireless Laser Mouse 5000
Jul 21, 2009 | Microsoft Wireless Laser Desktop 4000...
Jul 13, 2009 | Microsoft Wireless Laser Mouse 5000
Mar 31, 2009 | Microsoft Wireless Laser Mouse 6000 v2.0
Jun 08, 2008 | Microsoft Wireless Laser Mouse 5000
44 people viewed this question
Usually answered in minutes!