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My ArcSoft camera is not connecting to USB Video Device

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Remove the USB, reset your laptop. Wait for it to finish organizing itself and then plug the USB Camera in. Wait for it to recognize it and that should instal the drivers automatically. If it doesn't, run the software from the CD again.

Posted on Oct 22, 2013

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Posted on Jan 02, 2017

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I have uploaded the installation CD here (188.81Mb): http://depositfiles.com/files/qmc5ykx6p
I have uploaded the user manual here (2.6Mb): http://www.filejumbo.com/Download/26D632AAF285B1D0
Acquiring images from a TWAIN Device PhotoImpression accepts images acquired via standard TWAIN devices. 1. Click the Get Photo button on the Main Screen, and select Camera/Scanner. A list of your TWAIN devices will appear. 2. Select your desired device from the Select Source pull-down. 3. Select the album to which you wish to link the acquired image(s). 4. Click the Acquire Options button to set your acquire parameters: a. Specify the file format for the acquired images. b. Specify the save directory for the acquired images. c. Choose whether or not to retain the original file format (for example, some cameras may save in a specific format-you can have the program convert the files to an option of your choice, or retain the original format). d. Set the file names for the incoming files. You can choose to have the program automatically name the files using the current date, or you can specify your own unique file name. 5. Click the Acquire button if you are capturing from a still camera or scanner; click the Video Camera button if you are capturing a still from a video. Follow the procedures specific to your device to import the image into PhotoImpression.
Updates for the Arcsoft application "PhotoImpression" are available from Arcsoft
If there are connection errors, that could be from:
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  2. Hardware issue
Try plugging the camera (via USB) to a different port on the computer, then acquire the pictures using the included software, or your own photo editing software that is capable of acquiring images from a TWAIN device.
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No solution, but I have precisely the same issue. I've reinstalled and removed ArcSoft many times, being careful to clean registries, etc but to no avail. The camera actually worked with Skype initially (plug and play), UNTIL I installed ArcSoft. So I think that ArcSoft "stepped" on a driver somewhere that I can't detect or repair. (I'm using "Driver Detective" but so far it hasn't helped) Will update if I find a fix.

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8 mm video transfer


Dear FixYa-People,

yes, I (alone !) already solved this problem !!! Here the way:

I used not the Media converter software, but Showbiz DVD 2, a software by Arcsoft in the bundle of MSI MiniVox USB as software too. There is a button "Work on, make a Video" and then "Transfer video from wich device" and so on ...
The Converter Software is really only for convert file formats and not for convert videos between devices. What a misunderstanding ... ! (The "Error"-Message reffered on the Mediaplayer after the convert ...)


Best greetings
Jörg Peil

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A) You have an unsupported operating system.

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