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Stuff bought from "As Seen On TV" are, generally of very bad quality, would even say, thet are scam! Parts to are not available and actually no one knows how to repair them. OK, just my personal experience and opinion; decided not to buy anything from thwem any more.. Keep on your query for help
Try vinegar in the unit first. Let it sit overnight then turn it on and test. If it still won't steam, try CLR 1:1 ratio and repeat steps above. Repeat until unclogged. Use ONLY distilled water in your unit going forward.
Its likely that the tube that supplies the steam to the mop is clogged. you will need to disassemble the mop part and find that tube then push a wire up there to clear it out. Then turn the unit on and keep trying to clear with wire, you may want to wear a glove in case a sudden puff of steam comes out. This problem is common it happens because when you evaporate the water, any dissolved solids drop out onto surfaces inside the unit and make the clogs. The 'Motor' is real hot because the unit is making steam but it can't get out!
I had the exact same problem with mine. I don't know if it's on purpose or not but it's obviously a common problem. I would just hold mine over the sink or bathtub for a few seconds until it started to steam.
The H2O Mop X5 is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning. For more details about h2o mop please visit ADS TUTORIAL
Well first off, I would not recommend using any time of steam mop on unsealed or natural wood floors. They will damage them because of the heat and moisture. If your wood is sealed then it would be okay for short amounts of time. meaning not keeping it in one position on a section of your floor for a long period of time.
Steam mops are not meant to Shine floors. They are meant to sanitize and disinfect. yes they do clean as well but if your floor is shiny after use then there is to much water coming out and not enough steam.
Try running a solution of 1 part white vinegar to 2 parts water,turn on & let run through if this dosn't work take the mop head off ( unplugged of course) & poke a needle or paper clip through the hole replace head & try vinegar solution agian. It worked for mine you need to clean out lime scale.