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ND code on Maytag MAH6500AWQ washer. 01 code in service mode. very low voltage 25-27 vac at drain pump when in spin cycle. will not activate when in service mode drain pump test pump runs when I hot wire it.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

jgwhomeequip
  • 1902 Answers

SOURCE: Samsung WF317 Front Load Washer code nd

Check the drain pump itself. But at the same time if your clothes are still sudsy it sounds like it is not going through all the cycles. Almost like it is skipping a cycle

Posted on Feb 12, 2009

  • 1 Answer

SOURCE: Maytag Neptune Error COde "nd"

I had the exact same problem. nd code (no-drain) at the end of the cycle and when I opened the door the machine was still full of water. I took the back panel off the washer and disconnected the drain hose from the pump. (You're going to get quite a bit of water gushing out at you so be prepared with towels or a shop vac.) At this point you should see a little rubber disc over the end of the section you just exposed on the pump. This is a little drain flap. Just lift it up and you should be able to see into the pump a little bit. At this point I poked around in there with my finger and found a hair pin stuck in the pump! I wasn't able to get it out from this end of the pump so I disconnected the big rubber boot which connects the wash drum to the pump. Then I was able to twist the pump (counter clock-wise) and release it from the washer base. I didn't have to disconnect any wires and was then able to see into the other side of the pump and pull the hairpin out. Put everything back together and it's worked fine ever since. I've never even looked inside a washing machine before but it really was really fairly simple. Now my husband really does think I'm a domestic Goddess. I said he should take me out to dinner with the money we saved on a service call!!

Posted on Mar 18, 2009

dh1200s
  • 335 Answers

SOURCE: Maytag Neptune Top Load FAV6800AWW -- tub/motor will not spin

Hey Cameron,
I saw you post today on another forum and did not have time to put my thoughts down before work. I agree not a clutch issue I had to :), you would be so lucky. I own the machine and can’t offer any more troubleshooting then what you have done, good job of that. Unfortunately the FAV6800AW/FAV9800AW SM doesn’t have a whole lot of support for troubleshooting beyond what you have done for this issue. I found more info from the MAH3000 manual on the technical operation of the motor controller (slightly different controller). Both machines use the same troubleshooting paths. Remove JP4 which is;
P1 Motor Control common
P2 Torque (to Motor Controller) see page 1-11 MAH3000
P3 Motor Control Tach (to control board input)
My WAG is replace the Motor Controller 1st, then Control board 2nd and a possible tach issue related to the motor. That’s enough WAGing,…. but with troubleshooting not a complete WAG :).
Take a look at pages 2-5 thru 2-11, I keyed in on page 2-11 in the MAH3000, it may give you some additional insight, I know we are dealing with different machine designs but I think the designs are close regarding motor controller, the motor and what the Control Board is doing and looking for with input from the Motor Controller. I wish the FAV6800AW/FAV9800AW SM gave this kind of detail for troubleshooting. There is a nice little troubleshooting table on 2-11.
I keyed in on this note;

The motor control monitors the signals and communicates this information to the machine control (control board). The purpose of this signal is to tell the motor when to energize each winding in the motor and to tell the machine control the actual motor speed.

Then this note;
Note: If the machine control board does not receive an input signal from the motor control/tachometer circuit (JP4 connector), the motor speed will rapidly accelerate for 5 seconds then shut down. The machine control will sense a "locked rotor" condition and the motor will stop. If the motor control does not receive an input signal from the motor, the motor will "****" for 5 seconds then shut down.

I don’t believe you have that condition. I have worked with a forum member who had an issue with the motor controller related to an Lr error, locked rotor error and replacing the Motor Controller fixed the issue. Form here I vote for an issue with the Motor Controller. Not having known good parts makes this a difficult job.
The control board is under warranty for 5 yrs from DOP, the Control Board is 2 yrs. Ebay is a good source 25001079

I would push Maytag CSV for both. I got them to send me a Control Board after discussing my troubleshooting and that I had a neighbor (me) that was a repair tech who would install. I also had to send them copy of my warranty not sure why they beeded that my machine was on file with them.
In your console you will find a Troubleshooting guide if you haven’t pulled it out already. It has the schematic for the machine which I find handy. If you want a soft PDF copy of the schematic I can e-mail you. Just ping me at dh1200s@yahoo.com. I use that for one-way contact, just respond back on this post if you ping me, I don’t check the account for month’s at a time.
With my limited knowledge I will try to help you. Good luck. Rich

Posted on Jun 20, 2009

Testimonial: "Awesome help and advice -- thank you to everyone!"

  • 1 Answer

SOURCE: Maytag Neptune Error COde "nd"

This is now the 3rd time this has happened. The 1st 2 times it cost me ~$100 to have a technician come in and fix.

This time, I did it easily. For my Maytag Neptune washer, I removed the back panel (2 screws). On the bottom tray is the water discharge pump. On the output side of the pump there is a small cavity under the rubber flapper where a nickle fits perfectly. I removed the nickle, reattached the output drain line. started it up ...

and viola! the problem solved.

Posted on Jun 28, 2009

dh1200s
  • 335 Answers

SOURCE: Maytag Neptune Tl FAV6800A stuck in wash cycle

Hello rockhead255 ,

I'm an owner like you and will try to help.

Error code 10 states Unbalance or cabinet hit detected during final spin, which prevented the spinner from exceeding 500 rpm


Did you notice if you took some large tub swings as the washer tried to spin up?

I suspect a Clutch malfunction. Pump the water out of the tub with the Board Output Test with the drain pump in service mode. With the wash tub empty open the lid and see if you can rotate the wash basket CCW with one finger. You mentioned “”Tub does not turn by hand””. Is that in the CCW direction?


You should be able to rotate the wash basket with your pinky finger with very little force. The wash basket will not rotate CW. What amount of rotational resistance do you detect in the CCW direction? With the error 10 reported I would drop the clutch out of the machine per my step by step procedure at this post. Try the One-Way roller clutch bearing clean up and re-lube as I discuss in that post and see if you can restore the machine to normal Spin operation. Once you drop the clutch out of the machine we will have a better feel for the issue.

You can try the TDS check in the SM but I feel it is a Clutch issue at this point of troubleshooting. Good troubleshooting using the machines diag code listing.

Post back if you havd need additional questions or help.

Rich

Posted on Sep 28, 2009

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1 Answer

We replaced pump on our Maytag neptune MAh6700AWW but we still got a nd code and it din't go into spin cycle?


cdmcdm5, did you ever figure out the solution to this problem? I currently have same issue. Have checked for obstructions multiple times and also ended up replacing pump. Still have same ND (no drain) code issue.

Jul 10, 2012 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

Spin cycle (7min) starts, spin perfectly, try to let water go (doesn't work) then reset back to 7min... ND code does appear but not all the time


ND error code means no drain check the pump filter check the pump and check the drain line that goes from the oulet port coming out of the outter tub to the pump and also check the drain hose leaving the pump that goes out of your washer as well. If you have any further questions message me back I await your rely
Thank you,
Rick

Oct 28, 2011 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

My washing machine is displaying the letters "nd",


ND is no drain error code for the FAV6800A and most Maytag machines.

Is there water in the Wash Basket. If not this could be a stuck Pressure Switch. If there is water in the Wash Basket then there could be a Drain Pump issue/Drain Line clog.

If you want to DIY I can help you.

Feb 05, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune TL clothes still dripping wet after full cycle


Pump out time of 40 seconds sounds good.

No ND error code and you spin up to 850RPM which is max for the machine.

You have no standing water in the wash basket.... I'm scratching my head.

Could you do a Spin Only cycle with that same wet wash load and set the SPIN for Max Extract. After you start the Spin Only cycle put the machine in Service Mode and watch the RPM range. This cycle sets the display to 12 minutes. Let’s see if the wash load remains wet and what max RPM is reached.

""Maybe the pump is not turning on during the spin cycle?"" You have no standing water in the wash basket correct? I feel the pump is turning on or you would have standing water in the wash basket and the pressure switch would have never indicated an empty condition (Low Level pressure switch contacts) to the Control Board. The Control Board would have stopped the wash cycle with a ND for no drain error code.

The pump in the spin cycle will turn on a number of times see if you hear turn on in a Spin Only cycle

I just ran a Spin Only light wash load with about 5 gallons of water in the wash basket. Timer went to 12 min. I toggled into Service Mode to watch wash basket RPM. At about the 5 Min mark (toggle in and out of Service Mode) the wash basket reached 850RPM then a few minutes later it stepped down to 830RPM to end of Spin Only Cycle. You don’t have a water valve stuck open or you would flood/over flow of the machine. Did you here the drain pump turn on several times during the Spin Only cycle?
Rich

Apr 08, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Machine has a nd code and doesnt drain completly


Hello philncrystal,

My solution is for a FAV6800A or FAV9800A is that your machine model number? If so the ND error code = No Drain the machine Control Board has not seen the a low level pressure switch transition from -1 to -0 in the time allowed for the drain cycle to complete. See Page 16 of the Service Manual.

Her some handy DIY links FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

I would go into Service Mode put 5 gallons of water in the wash tub and turn on the drain pump in Service Mode and check the flow rate.

MY FAV6800A will pump out 5 gallons of water in about 20 seconds. You may have a drain line clog, the drain pump impeller may be jammed with debris or the drain pump is not turning on/failed.

We need to troubleshoot do you want to DIY? I’m an owner like you and have repair knowledge of the machine. Let me know if I can help…..Rich

Dec 24, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Error code nD, won't go into spin cycle


Is the Machine a FAV6800A or a FAV9800A?

Do you want to DIY the fix?

The nd error code = No Drain error code.

You could have drain line clog, an issue with the drain pump or a stuck pressure switch. Do you hear the machines drain pump turn on and pump out water before entering lnto the spin cycle? Is there water left in the tub with the nd error code? If you can provide feedback on the questions above I will help guide through the troubleshooting steps.

You will need the Service Manual to troubleshoot.

The FAV6800AW/FAV9800AW Service Manual for reference. Sears Parts Direct for reference.

Rich

Dec 04, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

What does "nd" mean on my neptune washer


Hello tana_carney4,

Your in the FAV6800AW forum so I’ll assume your machine type is a FAV6800AW or FAV9800AW. I’m an owner of the FAV6800AW with some hands on experience with the machine.

The ND error code equals No Drain. The microprocessor on the Control Board keeps track of the time needed to receive a Low/Mid Level fill indication from the pressure switch at the start of a tub drain cycle. If that time elapses and the pressure switch is signaling that the tub has watering remaining then you trigger the ND error code. Is the tub empty or is there standing water in the tub with the ND error code?

If the wash tub is empty and you fail out of the wash cycle with the ND error code then I feel you have pressure switch failure, the pressure switch is signaling the Control Board incorrectly. We need to go into Service Mode “Board Input Test “ and check if the pressure switch is signaling a -1 with an empty tub (no water). If rhe pressure is signaling a -1 with an empty tub then the pressure switch is false signaling “Stuck Pressure Switch” you will error out in the wash cycle with the ND error code and the Pressure Switch will have to be replaced.

If the wash tub has standing water in the tub with a ND error code to the console we need to check for a failed drain motor, a drain pump impeller jam/clog. We would go into Service Mode turn the drain pump and listen. Do we hear the drain pump turn on? If so will it pump out 5 gallons of water in about 25 seconds or less as my working FAV6800AW will do? Further troubleshooting will require a DVM to verify that 120VAC is applied to the drain pump, If we have 120VAC at the drain pump motor connections and we don’t hear it turn on we would need to remove the drain pump and check for failed motor or jammed impeller. If the drain pump turns on but we have slow drain out of the drain pump we could would need to remove the drain line from the Sump Cap to the inlet of the drain pump and check for restrictions and possible impeller damage to the drain pump.

The question is do you just want know what the ND error code is?

Do you want to DIY the repair? If not then it would be time to call in a repair service.

Here is the FAV6800A/ FAV9800A Service Manual link.

If your machine type is not a FAV6800AW or FAV9800AW then please disregard my post.

Rich aka dh1200s

Nov 18, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Hi, I have a Neptune FAV6800 that I just got from a relative. He said it wouldn't complete the spin cycle. What I found is it started the wash cycle got to drain the first time and did drain but gave a nd...


Hey Jerry,

It’s a $1K machine and I feel fairly easy to work on…. But like most machines has its problems. Does the ND error code display after emptying the washer of water? If so I think you may have a stuck pressure switch.

Any other error codes?

Take a read thru this post

If you have a ND error code key into my trouble shooting comments of May 15, 2009
This forum member had clutch issues also that are comingled into the troubleshooting I don’t want to confuse you with your issue.

Here is the Service Manual for reference. Sears Parts Direct for reference.


You can pump out the excess Tub water with this process from the Service Manual;

I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.

Enter Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.


Post back with an update and if you want to put on your DIY hat… let me know.

Good Luck Rich aka dh1200s

Nov 09, 2009 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Stops mid-cycle, does not drain, displays nd error code?


Hello.
That code is telling you that the unit is draining to slow. After 15 minutes it is not below the low water level and will not spin out. The best repair for this is to replaced the pump on your unit.

Jul 15, 2009 | Maytag Neptune MAH9700 Front Load Washer

1 Answer

Code nd FAV6800AWW, Serial number 10


Hello HopelessR,
Don’t buy a clutch I don’t feel it’s a clutch issue at this point. I hope you can hang in there for some basic troubleshooting. I’m an owner like you not a repair person but I have worked some issues. I feel with the info supplied that you have a true “nd” alarm. The “nd” alarm is triggered when the washer fails to drain completely as monitored by the pressure switch input to the control board and the factory program time limit required for draining the washer. I have never experienced an “nd” alarm until this evening. This was a user induced “nd” failure by pumping wash water back into the tub during the drain cycle of Quick Wash cycle. I started a Quick Wash cycle with no clothes in the washer and with the remaining three settings set to min settings. At the 22 min mark the washer started the drain pump and began a slow spin CCW of the wash basket. It took several minutes of pumping wash water back into the wash tub to trigger “nd” alarm. The washer indicated time stayed at the 21 min mark until the “nd” alarm triggered. 1st test; could you start a Quick Wash cycle with what you would consider a full wash load with the settings I mentioned and let’s see what the results are. I don’t feel you have a clutch issue with no dc/UC error codes to the console. I believe at this point that you have a drain restriction problem. I can’t explain why the washer completes the cycle with the wash basket empty at this point. The 2nd test, do you have a deep sink you can pump the wash water into and observe the stream output? The stream my FAV6800AWW will produce is about a 3” vertical column of water out of the drain pipe held over the deep sink with the drain pump running and no clothes in the wash basket. If you have a deep sink and a helper that can turn on the drain pump in service mode as outlined below we can compare your drain pump output to mine.
You can turn on the drain pump in Service Mode with the process below.
1. Enter Service Mode by pressing both the Enviro Plus and Spin Only keys simultaneously until the washer beeps.

2. Next you need to go into the Board Output Test by pressing the Delicates key; your display should now read “ot”.

3. Now press the Presoak key this will start the drain pump and it should begin to empty the tub.

You can press the Off button to stop the drain pump.
If the output stream is low we can troubleshoot the restriction starting at the Sump Cap Item 9 and work back toward the drain pump.
I’ll hang in there with you if you want to continue to troubleshoot the issue. Maybe we can get some suggestions from other forum members. Rich
The Service Manual for reference. Sears Parts Direct for reference.

May 12, 2009 | Maytag Neptune FAV6800AW Top Load Washer

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