Question about Magicard Rio Card Printer

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Hello we have a magicard Rio Pro which will not pick up the cards, it says that there is a card jam every time we try to print, have changed the ribbon and installed new roller but problem persists and ideas ?

Posted by Anonymous on

5 Suggested Answers

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Posted on Jan 02, 2017

magicard
  • 71 Answers

SOURCE: i cant print cards using cardfive software and magicard rio print

Hi There,

First of all, for Windows Vista, you need to be using the very latest driver (V6.02).
You can download this by following the link below;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

Please Note: - With CardFive software, you need to scroll all the way down to the bottom of the printer list, then select the printer driver with the Windows logo next to it called 'Magicard Printer Series'.

If you still can't print from the CardFive software, can you print the Windows test page?

I hope this helps.

Regards,

MC.

Posted on Mar 31, 2009

magicard
  • 71 Answers

SOURCE: File Error (c600)

Hi There,

I'm sure this must be a coincidence.

When the ribbon snapped, did the printer report and 'Out of dye film' error on the PC (via the Status Monitor)?

Did you install the latest version of the driver (V6.02 is compatible with both Rio 1 and Rio 2)?

You can download this here;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

If you are updating to a later driver version, please make sure you choose 'Update driver files' rather than 'Add a printer when give the choice (you will need to restart your PC).

I hope this helps.

Regards,

MC.

Posted on Mar 31, 2009

  • 73 Answers

SOURCE: Hi our magicard printer is printing out cards

It definetelly problem with printing head. One of the needle broken.

Posted on Sep 23, 2009

  • 7 Answers

SOURCE: Card Jam 02:16 Error in Magicard Rio 2E Printer

Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.

Posted on Feb 17, 2010

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1 Answer

Yellow shadow


Hello Joseph,
Is it possible to print and scan your printer's built-in internal test card.
Then include a link to a good high resolution scan of the test card?
On the Rio, Rio 2, and Rio 2e, push the small button on the rear of the printer (with the lid closed, and dye film fitted). For the Rio Pro, on the front panel choose Menu -> Test Card - Yes (to confirm).
This will help identify the cause.
Exactly which model do you have? There were several Rio models. (the one in the picture is the original Rio). Later models were Rio 2, Rio 2e, and currently the Rio Pro.

Kind Regards,

MC

Apr 15, 2014 | Magicard Rio Card Printer

1 Answer

Flipper error


Hi There,
Exactly which model do you have?
Only the Rio Pro model has a flipper fitted. If it is the Rio Pro, there will also be an error number at the end of the error (18:??).

Kind Regards,

MC.

Feb 25, 2014 | Magicard Rio Card Printer

1 Answer

Printing lines on cards


Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
    * A sticky cleaning roller is supplied with every new dye film

Kind Regards,

MC.

Dec 03, 2013 | Magicard Rio Card Printer

1 Answer

18:01


Hello Richard,
The problem is almost certainly caused by the flipper mechanism being unable to initialise to its home position rather than a card jammed in the flipper. Error 18:01 means the home sensor was blocked for more than 4 seconds (it should clear at the home position).
Your printer is almost certainly covered by UltraCover Plus warranty, so I suggest you should drop us an email at;

support@magicard.com

Quote the printer's serial number in your email.

I'm sure we will be able to resolve the problem very quickly.

MC.

Jan 14, 2013 | Magicard Rio Pro Single Sided Photo ID...

1 Answer

I have a Magicard Rio I keep getting the error message card jam error 02:12 yet there is no card jam if i put a card in the back it ejects it correctly help


Hello Colin,
I'm not sure how old your printer is, but I suspect this is caused by a loose connection on the front card sensor (especially if the error occurs when initialising). If there is a loose connection, the card sensor always shows as blocked (hence the error 02:12). I guess this is a Rio 2e and not a Rio 2 model.

Send us an email to;

support@magicard.com

Make sure you quote the printer's serial number in the email.
I can send you some detailed instructions for confirming this is the problem, and also suggestions for repairing the printer.

Regards,

MC.

Nov 16, 2012 | Magicard Rio ID 2 Card Printer

1 Answer

Rio pro error code 24:04


Hi Magicard Rio Pro message:
"General Error : Contact technical support, quoting error 24:04".
Somebody help me?

Jun 28, 2012 | Magicard Rio ID 2 Card Printer

1 Answer

Card jam please clear printer


Hi Imran,
I realise you probably resolved this issue a long time ago, but this may help others with the same problem (Card Jam on Rio Pro / Enduro / Enduro+).
Immediately after the Card Jam - Please clear printer mechanism, there should be an error number. All card jam errors begin with 06:??. Most common would be Card Jam 06:05.
This error means that the rear card sensor has detected a card.
However, the card has not past through the sensor. This could indicate a failed card sensor (always on). This may sometimes be caused by static on the cards.
To confirm this, switch to 'Hand Feed Mode' (on the front panel: Menu -> Hand Feed Mode -> ON). Cards are then fed (when requested) from the hand-feed slot on the front of the printer. If the error changes from Card Jam 06:05, to General Error 24:08, this would suggest a faulty rear card sensor (very rare).
Try leaving the printer switched off, and with the DC power disconnected for a few hours. If the problem persists, you should contact Magicard Technical Support.

With Best Regards,

MC.

Apr 09, 2012 | Magicard Rio Card Printer

1 Answer

Really poor quality of the printed picture.


Have you cleaned the printer using a Magicard cleaning kit? Your printer neds to be cleaned using a cleaning kit every time you cahnge dye film to maintain a top quality print.
Cleaning kit contains 10 cards, 1 pen and 5 rollers - P/N M9005-761. You can buy it from your Magicard approved dealer or contact Magicard directly who will direct you to a dealer - info@magicard.com
www.magicard.com

Feb 15, 2010 | Magicard Rio Card Printer

1 Answer

Card Jam 02:16 Error in Magicard Rio 2E Printer


Check the front rollers all turn when the cleaning button is pressed with the top open.
Check the front pinch rollers on the thin metal shafts are pulled down onto the cards by their springs. Check that the ends of the pinch roller shafts are retained in the plastic cam followers. The card is not being gripped to drive it back to print the Magenta panel.

Sep 23, 2009 | Magicard Avalon Duo Thermal Card Printer

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