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Need help my daugther's leappad has the same problem it just shows the screen that prompts you to connect to the computer. How do I fix it please!!

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SOURCE: leappad tuneup stuck at 5%

this worked for me

Troubleshooting the Leappad

Installation of Leapfrog Connect
It would be best if you download the Leapfrog connect software from their site instead of installing from the CD. This is because the CD may not have the latest updates, so downloading from the site would be best.
LeapFrog connect is having trouble communicating with your handheld device
If you have installed the LeapFrog connect software and you're still getting "LeapFrog connect is having trouble communicating with your handheld device. Please turn your leap pad off and on again. If you continue to experience problems you may need to check your firewall settings", try the following:
  1. Like it says, make sure your firewall settings is off, Turn your leappad off and on again. If that didn't work, then continue on.
  2. Connect Leappad to your computer with a USB cable and turn it on.
  3. On computer, click on Start. Type 'devmgmt.msc' in the search field and hit 'Enter'.
  4. Click on the '+' icon next to the 'Network Adapters', and you should see the Leappad adapter listed as 'LeapFrog USB LAN Adapter'
  5. Right click on it, and click 'Uninstall'
  6. Click 'OK' to uninstall the USB driver
  7. Disconnect your leappad from your computer when its name is removed from the list.
  8. Then re-connect your leappad to your computer, and the driver will be re-installed. You should be able to connect to Leapfrog connect

Posted on Dec 29, 2012

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This toy sucks. I've had a really crappy year, but three months ago I had a good month and had a little extra to spare so I decided to buy, for Christmas the Leappads my two daughters had been asking for since last year's Christmas.

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