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Jam i have a Fellowes MS-450C. I have 2 credit cards jammed in the credit card shredder part and i can't get them out. Please help!!!!!

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  • johnrector1 Aug 21, 2008

    Where can you purchase these gears? I have 2 of them broken in my shredder. Otherwise it is fine.

  • Anonymous Feb 09, 2009

    Hi I have got a paper jam and can not get it out it wont reverse or anything please help

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I have a similar problem. I took the shredder head and gear box apart and found two stripped gears. True, the gears are plastic unfortunately (which is why they stripped.)

The gears are simple to get at and to replace. Does anyone know where I can purchase a set of gears for this unit (there are 3)?

If so, could you, please, email me w/ that information? (pterocarpous@yahoo.com).
I'd really appreciate it.

Thank you in advance.
Joan Rapier

Posted on Mar 23, 2008

  • B Joan Rapier
    B Joan Rapier Apr 02, 2008

    I disassembled the gear box and found two of the 3 gears were stripped clean. I called Fellowes to see if they still have the gears in stock. They don't. However, they replaced my shredder AT NO COST - not a dime! I'm sticking w/ Fellowes from now on. They're support is excellent.

    BJ

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I shredded one credit card in the card slot, and the shredder has jammed...I have tried to pull out the pieces that are jammed, but am unable to et it to work...what can I do PLEASE!!

Posted on May 07, 2008

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You can also just call the company. They're pretty helpful over the phone and they may just you a refurbished replacement free of charge!

Posted on Nov 05, 2007

Aloha- Need to know a couple of things before I can suggest a solution. 1st, does the drive motor run? and 2nd, are there any grinding noises coming from the unit? The best part is that Fellowes has a 5 year warranty on the cutting block (That's the part that actually does the shredding.) If there is a grinding noise, then most likely there is a stripped gear in the drive mechanism. (Not cover in the 5 year warranty)They use plastic gears and they break fairly easily.Relatively easy to replace but not available at your local hardware store. If the unit is less than a year old, take it back to the place you bought it and they should fix it free of charge, but if it's over a year old, you'll have to pay for the repair. Hope that this helped. Let me know, OK? Good luck Bill Monroe

Posted on Sep 26, 2007

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Your Fellowes shredder goes into thermal overload when it tries to digest the credit card. You will have to expose the mechanism and pick out the jammed plastic bit by bit. Despite advertising claims to the contrary, shredders cannot handle credit cards and plastic coated material. I have a Royal that claims "10X" capacity which translates into one "X" at a time with frequent pauses for cleaning out shredded material. I also have a Sylvania shredder which claims "9-sheet" capacity.That translates into one sheet at a time with frequent pauses to remove clumps of shredded material.

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Either way, I reccomend a good cleaning, not the outside either, the indside of the shredder. Unplug it first!!!! Either take it outside where the dust can fly or spread out some newspaper to work on. Gently remove the case and clean out as much of the paper pieces as you can. An air compressor and blow gun would be great to help clean (if you are outside) stuff out of the nooks and crannies. While you have it naked in front of you give it a good oiling with whatever Fellowes recomends, 3-in-1 oil or even WD-40 (not the best). Be careful, some of these things have circuit boards and other delicate electricl items that can be broken if handled too roughly.

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