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The enter pass code screen is frozen,and I am unable to use the touch screen on the kindle touch model do1200

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Try a hard reset.
On the Kindle press and hold the power button to the "ON" position for 30 seconds, then release and wait another 2 minutes for it to reboot. Then slide the switch once more to turn on. If this does not work the first time then please try this last ditch effort to get the unit up and running. Plug into the charger for 15 minutes, then while it is still plugged in, try the reboot twice more.

Posted on Oct 26, 2013

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If possible I would suggest calling customer service cause it sounds like your touch sensor is broken. If you are within the warranty they will send you a new one

Posted on Oct 16, 2013

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2 Answers

Kindle Fire has frozen


Lots of help and videos Joan.

  • Amazon.com Help: Quick Fix: Slow or Frozen Screen www.amazon.com > Amazon Device Support Quick Fix: Slow or Frozen Screen. If your Fire tablet or Kindle e-reader screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
  • Amazon.com: Customer Discussions: my kindle fire has frozen www.amazon.com/forum/kindle?cdForum=Fx1D7SY3BVSESG&cdThread=Tx30... A discussion in the Kindle forum. Amazon Try Prime All Go. Shop by Department ...
  • What to Do If Your Kindle Fire Screen is Frozen or Locked ... https://www.supportrix.com/kb/what-to-do-if-your-kindle-fire... Kindle Fire is a tablet computer released by Amazon, which features a full color 7-inch display with multi-touch. In addition to surfing the Internet, this multimedia ...
  • Amazon.ca Help: Troubleshooting Your Kindle www.amazon.ca/gp/help/customer/display.html?nodeId=200829000 Quick Fix: Slow or Frozen Screen. If your Fire or Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
  • Frozen or Stuck Kindle Fire - YouTube www.youtube.com/watch?v=X9iffkiMDB8
    • BY RC JR
    • 5 MIN
    • 100K VIEWS
    2014-05-15 · Is the touch screen being unresponsive? Amazon Kindle Fire Locking Up/Freezing? This quick little video will show you how to do a quick fix. ...
  • How to Fix a Frozen or Unresponsive Kindle ' The eBook ... blog.the-ebook-reader.com/2014/...fix-a-frozen-or-unresponsive-kindle How to Fix a Frozen or Unresponsive Kindle. ... If your Kindle Fire HDX or other Kindle Fire tablet is suddenly ... my kindle has frozen on page one of four for at ...
  • My Fire is frozen up. - Kindle Fire - iFixit https://www.ifixit.com/Answers/View/85362/My+Fire+is+frozen+up. jojack6200, try this "Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content ...
  • Why has my Kindle frozen? - Telegraph www.telegraph.co.uk/.../advice/9590203/Why-has-my-Kindle-frozen.html 2012-10-07 · Help, my Kindle has frozen. The only thing on the screen is an etching of Hercules, with a black section at the bottom. I can't switch it on or off, charge ...
  • What to Do If Kindle Is Frozen & Will Not Turn Off or On ... https://techwalla.com/content/do-frozen-not-turn-off What to Do If Kindle Is Frozen & Will Not Turn Off or On? ... If the Kindle does not have enough ... If your Kindle remains frozen after charging the battery and ...
  • How to Reset a Kindle (with Pictures) - wikiHow www.wikihow.com/Reset-a-Kindle
    • 1.8M VIEWS
    2016-03-03 · How to Reset a Kindle. If your Kindle becomes unresponsive or begins to have frequent problems, you can troubleshoot it by trying a reset. A standard, soft ...

  • Apr 20, 2016 | Amazon Kindle Fire HD

    1 Answer

    How do I find my Wi-Fi passcode


    Whoever set up your Wi-Fi should know that. Same passcode should work for any device on your Wi-Fi network.

    Apr 08, 2016 | Amazon Kindle

    1 Answer

    Text to talk active. need to turn it off, but tapping on top bar has no effect. Unable to get to accessibility. help


    Amazon.com: Customer Discussions: Kindle Touch- text to speech not ...

    www.amazon.com/forum/kindle?_encoding...

    Amazon.com, Inc.Jan 14, 2012 - Has anyone had a problem with the text to speech option not working? It had been ... Press "Menu" button again 6. Touch .... Is it possible to enable text-to-speech in kindle fire? I see the .... Introducing the All-New Fire HD: Powerful Tablets Designed for Entertainment, 0, Sep 18, 2015 ... Most active community forums ... kindle fire hd 7" , touch screen problem
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    Turn Off Kindle Fire Accessibility - Love My Fire


    Dec 25, 2015 | Amazon Kindle Fire HD

    1 Answer

    I didn't realize that was putting a pass word n .How can I open my kindle/


    Forgot my password

    Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

    To reset a Kindle Fire 1st Generation:
    1. From the lock screen, slide the Unlock Bar from right to left
    2. Use the keypad to enter characters into the password/PIN field four times
    3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

    To reset all other Kindle Fire models:
    1. From the lock screen, slide the Unlock Bar from right to left
    2. Use the keypad to enter characters into the password/PIN field five times.
    3. When prompted to reset your Kindle Fire, tap "Reset"

    To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
    1. Slide and release the power switch to turn on the device or exit sleep mode
    2. Enter "resetmykindle" in the password field and press the enter key on the key pad
    3. Wait several minutes while your Kindle restarts

    To reset a Kindle (5-way controller):
    1. Press and release the power button to turn on the device or exit sleep mode
    2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

    To reset a Kindle Touch or Kindle Paperwhite:
    1. Press and release the power button to turn on the device or exit sleep mode
    2. Tap the password field to bring up the onscreen keyboard
    3. Enter "111222777" and select "OK"

    If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

    1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
    2. Select the "Manage Your Devices" link
    3. Select "Deregister" to deregister your device from your account
    Sync your Kindle, then register again.

    If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

    Mar 02, 2015 | Amazon Kindle Fire HD

    1 Answer

    I have forgotten my password and have tried kindle support


    My daughter forgot hers as well and Kindle support is the only place to get the right support regarding your specific model and directions for resetting your device.

    Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

    To reset a Kindle Fire 1st Generation:
    1. From the lock screen, slide the Unlock Bar from right to left
    2. Use the keypad to enter characters into the password/PIN field four times
    3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

    To reset all other Kindle Fire models:
    1. From the lock screen, slide the Unlock Bar from right to left
    2. Use the keypad to enter characters into the password/PIN field five times.
    3. When prompted to reset your Kindle Fire, tap "Reset"

    To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
    1. Slide and release the power switch to turn on the device or exit sleep mode
    2. Enter "resetmykindle" in the password field and press the enter key on the key pad
    3. Wait several minutes while your Kindle restarts

    To reset a Kindle (5-way controller):
    1. Press and release the power button to turn on the device or exit sleep mode
    2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

    To reset a Kindle Touch or Kindle Paperwhite:
    1. Press and release the power button to turn on the device or exit sleep mode
    2. Tap the password field to bring up the onscreen keyboard
    3. Enter "111222777" and select "OK"

    If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

    1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
    2. Select the "Manage Your Devices" link
    3. Select "Deregister" to deregister your device from your account
    Sync your Kindle, then register again.

    If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

    Feb 28, 2015 | Amazon Kindle Touch Screen Wi-fi 3g W/...

    1 Answer

    I need an owners manual.


    Here's the link > Kindle Touch Support where you will see all the information on how you can use your Kindle Touch. Topics/Guides is located on this page

    Feb 26, 2015 | Tablets & eReaders

    1 Answer

    Screen is frozen at enter pass code screen,and touch screen not responding


    click the lock button again, and plug it up, and wait for it to respond

    Oct 16, 2013 | Amazon Kindle 1

    1 Answer

    Kindle touch


    That sounds like a call Kindle help. I noticed when I tried it on my paper white that I needed my old pass code to set a new one. Online Amazon.com, your acct, Manage your Kindle, help desk near bottom of list on left side.

    Jul 20, 2013 | Amazon Kindle Paperwhite

    1 Answer

    Forgot my passcode


    You may try default phone and security code to remove restrictions.
    ur defalt phones codes is 12345 or 00000 u can use it
    Default 4 Digit user code: 1234 or 0000
    Default 6 Digit Security code: 123456 or 000000


    Type *#06# at the mobile screen to know IMEI no of your mobile.
    send the IMEI no to me and i will reply you with unlocking code.
    IF Problem not Solved So
    Please New Software install in the Phone Problem will Solved

    Aug 12, 2012 | Amazon Kindle 3G

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