Question about NorStar Startalk Flash 2 Phone
-If F983 states PASSWORD then system has defaulted and you have lost ALL programming, call tech/vendor in to re-program.
-If F903 states Fetaure Codes then say OK to all.
The system has defaulted and you have lost ALL programming, call tech/vendor in to re-program.
Try F903 and say OK to the Codes
-Do F9*1 and see what the F codes really are.
-Make sure system is properly connected to the KSU.
You should be calling in a tech/vendor when you have a system down.
Posted on Oct 17, 2013
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Posted on Jan 02, 2017
SOURCE: inactive features
Is this just voice mail or are other features not working. Voice mail is a separate part from the phone system so you could be having phone system trouble or voice mail trouble. Most Norstar system use a capacitor for memory backup and they typically do not fail. I have seen circumstances where rapid on/off cycles (that can happen when the power goes out in a storm etc..) cause the programming to become scrambled. You should put your phone system on a good surge protector or UPS battery backup. How about other programming? Did anything default? What is the time and date on the system?
Posted on Jul 12, 2007
Dear customer..here is the solution
Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.
Posted on Jul 09, 2008
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