Question about Rand Mcnally TND 710 GPS Receiver

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Rand mcnally tnd 510 wont

How do I access the circuit board to repair the charging port? Seem I must "Cut" into it?

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No you don't have to cut into it. Might be to late now but this is how you take it apart. 710 is the same way

1- Remove the front film. This is held on with 3m double sided tape. So it will be stiff and you will have to work at it for a little while.
2- Once the front cover is off you will see the retaining bezel under this. There are about 8-12 screws running around the outside of this. All of these screws must come out. Don't lose them since you will need them to put the unit back together again.
3- Once you have all these screws out a small flat screwdriver can be worked under the edge to begin separating the retaining cover from the unit. Patience and time are your friends. Impatience means new unit.
4- Once you remove the retainer you will have access to the insides of the unit. Reassembly is the reverse order

Posted on Dec 02, 2013



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Posted on Jan 02, 2017

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SOURCE: trying to install the rand

1. Make sure the TND 500 is turned on.
2. Connect the USB cable provided in the box to connect to your computer.
3. Go to your start menu, click on computer.
4. You should see two external drives if if is a T5B and one external drive if it is a T5C.

The external drives will not show up on the desktop. It is an external device just like an external hard drive. If you cannot see the external device, can you see other devices connected to the same USB port? If not, then it suggests the USB port is bad.

You can most certainly E-Mail me at for futher technical support.


Posted on Nov 05, 2010

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SOURCE: how do i take off

Rand is working on this. A new version may be available soon that addresses this issue.


Posted on Nov 05, 2010

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SOURCE: The TND 500 displays "Fatal Application Error" and

You have a few corrupted files internally. This is a message that might be misleading. Contact Rand Support to
obtain a new update SD Card to upgrade you to the new version and maps. The update SD Card will not remove your user
data. Be sure to have your serial number handy,
(back side, bottom right).



Rand Lead Beta Tester

Posted on Nov 05, 2010

  • 76164 Answers

SOURCE: rand mcnally tnd 710 not turn on

If it is more than a few years old then the battery is a real possibility as the problem.

Posted on Apr 20, 2012

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1 Answer

How do i fix a rand McNally tdk 500 gps that won't turn on


Have you plugged the device in using the wall and\or vehicle charger? When plugged in does the charge indicator light come on? If the charge light does not come on the then device is not getting power. The USB port could have malfunctioned but it can be repaired.

If the charge light is coming on then the device should power on using the power button or by resetting it using the reset button on the back of the device.

My suggestion is to call Rand McNally technical support. An engineer can perform a more in depth diagnostics and provide a solution.

Dec 23, 2014 | Rand Mcnally TND 500 Car GPS Receiver

1 Answer

My gps port pins are damaged where do I get it fixed at

Rand McNally warrants the TND/RVND Products, and the component parts thereof, will be free of defects in workmanship and materials for a period of one (1) year from the date of first consumer purchase. This warranty may be enforced by the first consumer purchaser, provided that the product is utilized within the U.S.A. or Canada.
Rand McNally will, without charge, repair or replace (with a new or newly reconditioned unit), as its option, defective TND/RVND products or component parts. For repair or replacement of defective TND/RVND products, User may visit or contact 1-877-446-4863 for return authorization and instructions. User will be required to provide proof of the date of its first consumer purchase, such as a duplicate copy of sales receipt.
Repair or replacements have a 90 day warranty. If the unit sent is still under warranty, then the new warranty is 90 days or to the end of the original one (1) year warranty, depending which is longer.
This limited warranty does NOT apply: 1) to any product damaged by accident; 2) in the event of misuse or abuse of the product or as a result of unauthorized alterations or repairs; 3) if the serial number has been altered, defaced, or removed; 4) if the owner of the product resides outside of the U.S.A. or Canada.
To process an in warranty repair please visit
For units with an expired warranty Rand McNally offers out of warranty repairs for a fee of $99.99. Out of warranty repairs have a 90 day warranty. You will need to call technical support to process an out of warranty repair.
Please call us if you require additional assistance or have questions regarding your warranty and repair options.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)

Nov 10, 2014 | Rand Mcnally Intelliroute TND 510 Truck...

3 Answers

My rand mcnally 720 tnd said files missing now after connecting to pc its froze at connected

The answer to this question and many others can be found in the FAQ section on our support page at Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at
To correct the issue please perform a Diagnostics & Repair using the Rand McNally Dock. Step by step instructions can be found at -
If the Rand McNally Dock does not find an issue with any files, the repair fails, or the Diagnostics & Repair does resolve your issue, please call technical support for additional assistance.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)

Aug 31, 2014 | Rand Mcnally IntelliRoute TND 720 GPS...

1 Answer

How to update my tnd intelliroute 510

All updates are completed using the Rand McNally Dock. The Rand McNally Dock is a software application you download and install on your PC/Mac. The software is free and can be found, along with instructions, at

For a step by step tutorial please visit -

Jun 23, 2014 | Navigator Rand McNally GPS GPS Receiver

2 Answers

How can I change the glass in a rand mcanlly 510?

You could try, where they have manuals, video's for free, about how to repair electronic equipment. They also can help (not for free) with spare parts and tools, when you need some.

May 21, 2014 | GPS

1 Answer

Not talking

Well not sure that you posted this in the right section. If you are talking about a Rand Mcnally TND 710, then yes it won't give you text to speeech, that feature is not in the 710 the 720 or even the 510 or 520.

Sep 06, 2013 | Rand Mcnally TND 710 GPS Receiver

2 Answers

How to open Rand McNally gps?

Did you ever get your 710 open? I am on my second one, and the USB connector is starting to cause issues again. I think this is definately the achilles heel of this unit. I am considering adding a different power connector and changing the adapters so I don't have to use the USB port when it is in the truck.

Mar 20, 2012 | Rand Mcnally TND 710 GPS Receiver

1 Answer

How come my tnd 500 will not turn on and its fully charged?

Try pressing the reset button on the back or the side of the TND. If it still will not power on contact Rand McNally support. Be sure to have your serial number handy, (back of TND, bottom right)

Rand Lead Beta Tester

Aug 10, 2010 | Rand Mcnally TND 500 Car GPS Receiver

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