Question about HP Photosmart 3310 Printer
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Posted on Jan 02, 2017
Posted on Dec 04, 2008
SOURCE: error - carriage jam message
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off.
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.
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Posted on Feb 03, 2009
The encoder strip may also be dirty, this causes the printer to believe that the carriage moves less than it actually does and tries to compensate by moving the carriage even further - slamming into the left side of the printer as a result.
Carefully leaning the encoder strip with a lint-free cloth wetted with luke warm water (it should not drip!) can fix this problem.
If the carriage stays in the middle of the printer and doesn't move, the carriage drive belt may be broken. Usually this is not replaced so the printer unfortunately has to be scrapped. But contact your local HP support for further advice.
Posted on Mar 08, 2009
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