Question about ACE Dimplex (r) Compact Electric Fireplace (DFP36430) Heater

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My dimplex electric fireplace heater model No. SF5598 remote control turns on will not shut off

Posted by Anonymous on

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Posted on Jan 02, 2017

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SOURCE: Dimplex Electric Heater Model Number DF 3003 fan

Dimplex has a Service Manual for your Heater. I recommend requesting the manual through their Literature Request website. I located the owner's manual and the troubleshooting guide via their website, but it appears you will need to request the Service Manual.

Hope this helps.

Posted on Mar 30, 2010

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SOURCE: I have a Dimplex Electric

There is a safety bi-metal strip that is probably tripping out. Does it turn back on after a cooling down period ?

Posted on Dec 05, 2010

Testimonial: "Thanks for all the advice. It is working now and has been for the last 15 minutes. Hopefully it will work for a while."

  • 1 Answer

SOURCE: I have a Dimplex Fireplace with remote control. I

There was a recall on some of the remotes. Check to see if yours is one of them. If you take the plug put of the remote box, and just plug it directly into the wall,it should work.

Posted on Dec 05, 2010

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SOURCE: the flame effect isn't working.

You can either purchase one from DimPlex or online from Granger Electric.

Posted on Feb 02, 2011

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SOURCE: the fireplace blower does not

This is a constant problem for ALL electric fireplaces with heaters. Either the Owners Manual fails to the manufacturer not telling you that the heating elements need routine cleaning, because they are sucking in household air to heat it and send it back out, So whatever is float in your household air (dust, lint & pet hair) near the floor goes into it, clogs it up and causes the heating element to overheat and fail. Or customers who have purchased these units don't read the Owners Manual.

These units, no matter who the manufacturer is were not designed to heat for long periods of time. In fact the heater element doesn't produce much more heat that a blow drier on high heat.

The heater and the blower and are in the lower compartment of the firebox. If you can access it, you can clean it with a shop vac and a brush attachment on the end of the hose. Be sure to unplug the fireplace from the wall outlet before attempting this. If cleaning it doesn't help, the blower motor will have to be replaced. You can order one from Dimplex USA.

Posted on Feb 06, 2011

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1 Answer

Does not turn on when you use the remote for fireplace


Kelsey, have you changed the batteries in the hand held remote? If not, I suspect that's the problem.

Please let me know. Thanks

May 05, 2011 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

Will someone fix my fireplace,it sparked and zapped then I shut it down


If it's still under the 1 year Manufacturer's Warranty, Dimplex will repair or replace at their option. If not within the warranty period, unfortunately, you're on your own.

You can contact Dimplex USA Technical Support at 888-346-7539, Monday - Friday,8:00 a.m. - 4:30 p.m. EST. They can help you trouble shoot the problem.

Mar 03, 2011 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

HI THE 3 INDICATER LIGHTS WERE ALL ON SHOWING THAT THE HEAT SHOULD HAVE BEEN ON FULL CAPASITY!!BUT THERE WAS NO HEAT BLOWING OUT OF THE GRILL!!


Not an unusual problem with any electric fireplace heater. I suspect the overheat circuit has shut the heating element down. Or the element has burned up (that's not unusual either).

In any event, turn the fireplace OFF and unplug it. Wait 30 minutes before plugging it back in. During that time, the overheat circuit may reset itself. If that fails to solve the problem call The Technical Service Dept of Dimplex USA at 888-346-7539, Monday - Friday, 8:00 a.m. - 4:30 p.m. EST. If it ends up needing parts, you can order them at that time.

Have the Model # and Serial # of the fireplace, handy. As you will need to provide that information to them, as well as the date of purchase.

Mar 02, 2011 | Dimplex DF3003 Electric MidSize Heater

1 Answer

Hi I have a Dimplex electric fireplace model# CS3311. I had the Remote Receiver plugged into the wall outlet and the Unit Plug was plugged into the side of the Remote Receiver, just like it says to do in...


Lisa, apparently there was an electrical overload in the receiver box. I assume this electric stove is new and still under warranty. In which case, armed with your Proof of Purchase, you need to contact Dimplex USA or the retailer you purchased it from.

Below is a link to Dimplex USA Customer Support.

http://www.dimplex.com/customer_support/contact_us

Feb 23, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

My Dimplex model #6901470100 (purchased new in 2007) just stopped working. It was on then just turned off by itself. Both lightbulbs are OK. What would cause this?


It probably overheated and the overheat module shut the heater down. It may reset itself once it cools down. Or the heating element has burned out. There are a host of issues with these electric fireplaces (not just Dimplex). They are sold as a decorative, supplemental heat source, but in fact, if you get more than a years use out of it without a problem, you're probably the exception. The heaters just aren't meant to run for a long period of time. It's like turning on a blow drier and letting it run for an hour. Nine times out of ten the blower driver will overheat and burn out.

I really wish I had better news for you (I answer this type of question at least 5 to 6 times a week), but I don't.

The only good news would be, if it's still under warranty (one year), have your Proof of Purchase and contact Dimplex USA. Technical Service: 1- 888-346-7539. Customer Service: 800-668-6663

Feb 23, 2011 | ACE Dimplex (r) Compact Electric Fireplace...

2 Answers

I have a Dimplex Fireplace with remote control. I believe the model number to be BF335STP/DXP. We have had this fireplace for almost 2 years. When we have a power outage you have to follow some...


There was a recall on some of the remotes. Check to see if yours is one of them. If you take the plug put of the remote box, and just plug it directly into the wall,it should work.

Nov 30, 2010 | ACE Dimplex (r) Compact Electric Fireplace...

2 Answers

Does dimplex model 6902340100 have a fuse, stopped working no fan, no light took back panel off could not find a visable fuse.


My friend just had the same problem. It turned out to be the Remote Control box,( the little box you plug the Fireplace into so you can use the Remote). He just plugged the Fireplace straight into the wall outlet, (without the Remote) and now it works fine.

Oct 19, 2010 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

Remote control working with fireplace.


try www.dimplex.com go to customer sevices they should be able put you on to a local dealer in your area

hope this is of some help

Dec 13, 2008 | Dimplex DS5603 Heater

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