Question about Brother DCP-7020 All-In-One Laser Printer

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Brother DCP-7020 Drum problems

OK I need to remove the drum in my brother DCP-7020. I was printing some stuff and a paper gets jammed in the drum. When I take to paper hold out, I can see the paper that jamed the print. I need to know how to take the drum out will a step by step instuctions. Thanks

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  • 2 more comments 
  • GINA_ARIES Sep 20, 2008

    Same problem with DCP-7010.
    cHANGE DRUM SOON APPEAR. How is the life of a drum?


  • Anonymous Mar 14, 2014

    I want to print pictures on DCP-j552N but it says, please check paper setting

  • Anonymous Mar 28, 2014

    I need to replace the exit roller on the brother dcp 7020. How do I stabilize the scanner when I dismantle the machine? I do not want to damage the scanner.

  • Anonymous Mar 28, 2014

    I need to replace the exit roller on the brother dcp 7020. How do I stabilize the scanner when I dismantle the machine? I do not want to damage the scanner.

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  • 3 Answers

Open the front of the printer by pulling on both tabs at the finger grips on both sides of the front panel. The front panel will flip down. The drum and toner cartridge comes out as a single unit. It is black plastic within gray plastic and has a handle like grip in the middle. Grasp this grip and pull the unit up and out. It feels kinda funny the first time you do it and you may feel like it will break, but it won't. Pull it up and out in a kinda circular arc. Do not touch the drum. If you ever need to replace the toner cartridge, press on the blue tap and separate the drum from the toner cartridge. You will have to replace the drum after every five toner cartridge replacements so practice doing it now. Note the tabs and slots on the sides before separating the drum and cartridge. Align the cartridge into the drum carriage and slide it in until it clicks. To replace the cartridge assembly into the printer, angle the cartridge at about 45 degrees and rotate in while pushing. It should click into place. If the front door then closes properly, you should have it in properly. Practice a few times and you should be an expert. For paper jams, there are many places to check and they may not all give warnings. First pull out the paper tray and check for and remove misfeeds. Remove the drum cartridge assembly and described here and check for and remove any paper. Open the back cover and check for and remove any paper. Open the automatic feed and check there as well as lifting the cover where the scanning surface is. Look in the rollers for the automatic feed for paper pieces. The last place almost never gives you a warning. Reach into the slot where the paper exits after being printed and grasp the whole top cover. Lift upward and it will open about 4 inches. This is a good place where small pieces of paper or even whole sheets may get stuck. Clean out any dust while you are there.

Posted on Oct 04, 2007

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Posted on Jan 02, 2017

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