I have rebooted into task manager and was on the phone with Dell for an hour last week with no results. I was hoping to take care of it but still have a problem. I have tried the msconfigure, iexplore, defrag, etc
I am running Win XP Media Center Edition 2005. I do not have the installation disk.
Download the fix here
http://www.mediafire.com/?nnklnmfngto
Instructions
ftp://ftp.f-secure.com/anti-virus/tools/shellfix.txt
See if this fixes it.
Right click on ur desktop and click on arrange icons by then click on show icons on desktop if it is not already check marked.
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For some goofy reason Dell does not supply the re-install disk when you buy a machine. Call them back and tell them (and insist) that they send it to you so you can rebuild your machine. You will probably get someone else to deal with, and the new person may have some good ideas, but in the end if they don't have it working in short order, they have the disks and will send them as soon as they agree that you need them to solve your problem.
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