Question about Office Equipment & Supplies

1 Answer

Laserjet 3330 firmware upgrade problem

Laserjet 3330 scanner problem. I can't figure out how to run the firmware upgrade; every time i run it it gives me a "sad Face" :( I'm assuming that's a failure

Posted by on

1 Answer

Sorry, but these models are infamous for the "Scanner error". Firmware, seldom, if ever solves this problem. Temporary solution is to turn machine off/on, wait for scanner to "walk out" (move to the left), turn off/on again, wait for it to move again. Do this three to 4 times and then let it complete it's warm up. The error will return frequently, this is just a workaround.
I'm a fan of HP, but this family of machines had major issues.
Hope this helps a bit :)

Posted on Apr 26, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have hp laserjet 3330 all in one , can not use for scan- say wait for PC what can I do?


The link between the scanner and the PC has been lost. You need to run the scan setup from the toolbox on the PC again and this will fix the problem.

Apr 05, 2011 | HP LaserJet 3330 All-In-One Printer

1 Answer

My scanner screen says that the scanner bulb is warming up,but nothing happens. Also my cancel light continually flashes. What could be the cause of this?


Scanner Bulb Error Message

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpl12028&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=66366


ISSUE:
A Scanner Bulb Error message is received as a result of the HP LaserJet 3300mfp series product scanner's inability to find the home reference point.
SOLUTION:
Perform the following steps to walk the scan assembly from the home base and resolve the issue.

1.
Remove and replace the power cord from the unit.
2.
Wait approximately 35 seconds for the scanning assembly to "walk out" and then quickly remove the plug again.
3.
Repeat steps 1 and 2, three to four times until the head moves approximately 1 inch away from its normal resting place.
4.
Replace the plug and let the product fully finish the boot cycle.

If this does not resolve the issue or the issue returns, upgrading the product firmware may help. The firmware upgrade can be found at the HP Web site Downloads, Drivers, and Notifications page .

Hope I help you a bit.

You can also send me questions on my

personal email - christian4122@yahoo


Your's Truly,

Christian from HP

Mar 27, 2011 | HP LaserJet 3330 All-In-One Printer

1 Answer

My hp Laserjet 3330 Had error 79


Firmware error. Unplug the power cord. Wait 30 seconds. Plug it in, power it on. If the error comes back, you will have to upgrade the firmware.

May 20, 2010 | HP LaserJet 3330 All-In-One Printer

1 Answer

Problems with hp laserjet 3330


suspect either worn ADF(automatic document feeder) pickup roller or there is a jam in the ADF unit where the paper feeds to the scanner.

Mar 11, 2010 | HP LaserJet 3330 All-In-One Printer

1 Answer

HP laserjet 3330 keeps flashing scanner error power off. I unplug and start again. It will print and then goes back to this same thing.


Hi,
Remove and replace the power cord from the unit.

Wait approximately for 35 seconds for the scanning assembly to "walk out"(move to ready position)and then quickly remove the plug again.

Repeat step 1 and 2,three or four times until the head (scanner lamps)moves approximately 1 inch away from its normal resting place.

Replace the plug and let the product fully finish the boot cycle.
If it does not resolve the issue or the issue returns,upgrade the product firmware may help.Visit this url http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=72628&lang=en&cc=us&prodTypeId=18972&prodSeriesId=66359&taskId=135
and then upgrade the firmware.

Feb 10, 2010 | HP LaserJet 3330 All-In-One Printer

1 Answer

My 3330 says scanner bulb is warming up then it gives me a error 79 message no ,matter how many times i restart it


The error 79 on that machine means that the scanner assembly has failed to align/calibrate. Could be due to a bad calibration strip on the scanner glass, have you ever sprayed glass cleaner directly onto the scanner glass? If so this can stain the calibration strip and render the scanner useless. It is probably best to have the machine serviced by HP.

Feb 05, 2010 | HP LaserJet 3330 All-In-One Printer

1 Answer

Scanner bulb warming up doesn't go away


Scanner Bulb Error message is received as a result of the HP LaserJet 3300mfp series product scanner?s inability to find the home reference point.

Perform the following steps to troubleshoot the issue:

1. Remove and replace the power cord from the unit.
2. Wait approximately 35 seconds for the scanning assembly to "walk out" and then quickly remove the plug again.
3. Repeat steps 1 and 2, three to four times until the head moves approximately 1 inch away from its normal resting place.
4. Replace the plug and let the product fully finish the boot cycle
5. Please ensure that the current firmware update (20021018W) is installed. You can download and install the same from the link given below:

http://welcome.hp.com/country/us/eng/support.html

Please follow the steps provided below to download the driver:

1. Click on the option "download drivers and software".
2. Enter "LaserJet 3300mfp" in the search box and press enter key.
3. Select Cross operating system (BIOS, Firmware, Diagnostics, etc).
4. Click HP LaserJet 3300mfp firmware update for windows.


HP LaserJet 3300 MFP Series Products - Firmware Update Utility Installation
Security level: HP and Customer Viewable
___________________________________________________


NOTE: To ensure an easy and successful upgrade, it is essential to read and follow the instructions below.

CAUTION: Disconnect all devices except the HP LaserJet 3300 that are directly connected to the computer before performing the Firmware upgrade.


Make a copy of any document either through the automatic document feeder (ADF) or on the flatbed. Save the original and the copy to make a comparison after the firmware update.

Print a Configuration page to confirm the existing firmware date code.Firmware version
Firmware datecode

E
20020424

F
20020612

F-wide
20020612W

G
20021018

G-wide
20021018W



Press the Menu/Enter button.

Press the < or > button until Reports appears in the control panel display, then press the Menu/Enter button.

Press the < or > button until Configuration Report appears in the control panel display and press Menu/Enter. The product will exit the menu settings and print the report.

Close all applications and TSRs before running the firmware update.

Simultaneously, press and release the Ctrl, Alt, and Delete keys to open the Close Program window.

Highlight one item and click End Task.

Repeat this procedure until all programs are closed, except for Explorer and Systray.

If using an HP LaserJet 3330 (the fax model), disconnect the phone line from the device to prevent interruption from an incoming fax.

Verify that the computer has 50 MB of free disk space in order to successfully run the Firmware Update Utility.

The utility can run using either a parallel or a USB connection (USB is not supported in Windows 95 or NT):

If using a USB cable, it is important to first install the HP LaserJet 3300 MFP series software before running the utility (the USB ports and connection are established during the software install).

If using a parallel cable, simply attach the cable and the utility will find the connection automatically.

Save the setup of the unit if a large number of speed dials or other special configurations have been entered.


NOTE: A speed dial report could be printed instead, if the printer is not connected to a computer or if the software is not installed.

Select Start, Programs, HP LaserJet 33xx, Tools, then HP LaserJet Device Configuration to open the HP LaserJet 3300 device configuration.

Click Save to File on the lower left of the General tab.

Select a destination and a file name to save the configuration. Write down the information for retrieval later.

Proceed with the upgrade.

Restart (reboot) the HP LaserJet 33xx device.
Download the HP LaserJet 3300 Firmware Update for Windows from the HP Web site. Click here to download the Utility from www.hp.com.

Begin the upgrade.

Double-click the file named lj3300fwutilitywin-en.exe. When the file opens, click the Start button and allow the utility to run uninterrupted. The product display will initially read Printing Document. After about a minute, the product display will read Updating. Several minutes later the display will change to Completed. The display will then change to Scanner Bulb Warming Up as the new firmware initializes.

Finally, the display will show Ready in the top-left corner. Depending upon the operating system on the PC, the software might prompt Please reboot your Computer. Close the screens by clicking OK.

Reboot the PC, if necessary.

Take the original document that was copied at the beginning and copy it again to compare results. If further assistance is needed, contact HP at 1-800-HPINVENT (1-800-474-6836).

Print a new Configuration page to confirm the new firmware date code.
If speed dial settings were backed up, check to see if they remain in the machine. If they are now blank, restore the configuration with the following steps.

Select Start, Programs, HP LaserJet 33xx, Tools, then HP LaserJet Device Configuration to open the HP LaserJet 3300 Device Configuration.

Click Retrieve from File on the lower left of the General tab.

Select a destination and a file name to open (the file that was saved previously; see Step 7 above).

Click Open and wait for the file to download and reconfigure the product.

Click OK to close the HP LaserJet Device Configuration.

Aug 27, 2009 | HP LaserJet 3330 All-In-One Printer

8 Answers

HP Laserjet 3055 with "scanner error 6 - turn off and on" error


hp laserjet 3055 by scanner error 6
Solution: I found a very small piece of paper between the glass and the scanner housing. The lamp's seen that and sent the error message. Nobody find that little stucked paper and the "IT expert" sad: need to buy a new machine because he can't repair it. So, sometimes the solution is very easy just need some attention. :)

Apr 27, 2008 | HP LaserJet 3055 All-In-One Printer

1 Answer

Bulb never lights up,


Hi The option you have is to check and make sure the connection between the formatter and scanner formatter are properly seated. The 79 error you are getting means you should try and do a firmware upgrade it could be giving you a problem and more than likely fix the issue.

Dec 03, 2007 | HP LaserJet 3330 All-In-One Printer

3 Answers

HP LaserJet 3330


Remove the small glass pane of the left side of the scanner bed. You onlt need to remove one screw. Push the driver belt which will move the scanner to the left. It can be a little tricky to move the scanner the last little bit so you may need needle nose pliers or someone with a hook (I used a fork) to pull the scanner last little bit. Once the scanner is in the open spot where you removed the glass panel, simple take a q-tip and clean the mirror.

I did this and my machine is working just fine.

Nov 13, 2007 | HP LaserJet 3330 All-In-One Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

405 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

75807 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...