Question about Epson ACULASER CX11NF All-In-One Printer

6 Answers

Epson AcuLaser CX11N ADF Paper Jam

My Epson is claiming that there is an ADF Paper Jam. I have checked every paper loading area and there is no jam present. How can I clear this jam?

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  • Anonymous Feb 29, 2008

    I have the same problem. I have not only turned it on and off. I have removed the whole feeder and partially disassembled it to make sure the paper sensors were clear. No help. Ken

  • clarie May 07, 2008

    Have tried everything to resolve the ADF paper jam and unable to resolve. need help?????

  • clarie May 07, 2008

    fixed the prolem. open the top cover, there is a hook which should be facing in the out position so when you close the cover the hook firs in the space in the bottom. this should clear the message.

  • Anonymous Jun 28, 2008

    I too am having this problem. But I can't follow the instructions given to fix. Can you please be more descriptive? Thanks.

  • dmbname2k Aug 21, 2008

    I figured out what clarie was talking about, and fixed my printer the same way. When you open up the automatic document feeder (the grey part at the top left-hand side of the printer) you should see the rubber rollers in the middle, below them and to the left a little ways you should see a black hook with a slot on either side. If you see three slots that means the black hook has dropped back inside of the adf. In my case I could see the hook, but it wasn't mounted properly inside of the adf, so it was causing the malfuction.

    I unscrewed the two screws at the upper-left and -upper right hand corner of the open adf, pried apart the adf, found the black hook (which was moving around loose on the inside, snapped it back into place (it'll be total solid once you push it back into place) and then closed up the adf. After it was buttoned back up the adf worked again.

    Now for a couple of warnings: this seems like a pretty good way to permanently damage your adf... so you might be better off taking it in for repair. In order to pry apart the adf after unscrewing you have to pull hard, and you hear lots of creaking and snapping of the plastic housing. I just soldiered on, because we were going to buy a new one if I couldn't fix this one... but I could definitely see how you could pull it apart until you couldn't get it back together again. Warning number 2: putting the screws back in after you get them out is a ROYAL PAIN. It took me about 20 mins to get them back in. If you've got a screwdriver with a magnetic head it'll make the whole process a whole bunch easier.

    In spite of the above, I'd say the actual repair was rather easy, just frustrating and a little bit dangerous. If you're a handy fix-it type you almost assuredly can do this, but it might be worth the piece of mind to at least get a quote for professional repair.

    Best of luck.

  • Anonymous Mar 15, 2014

    epson 3540 paper jam will not clear

  • Anonymous Mar 17, 2014

    can't load paper/paper jam/clear jam

  • Anonymous Mar 19, 2014

    paper jam resulted in plastic gear becoming dislodged

  • Anonymous Mar 19, 2014

    adf paper jam

  • Anonymous Mar 27, 2014

    jamming keeps paper

  • Anonymous Mar 28, 2014

    The paper will not go through it jams

  • Anonymous Apr 01, 2014

    paper jams



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I had a very similar problem with the ADF, it resulted in ADF paper jam - message and then in Req Code 2011.
I checked sensors and everything else, then called a epson service professional.
After telling him the Req Code, he knew the problem and said that the problem is the board, which needs to be exchanged, mentioning that this spare part is expensive.
I then checked the whole ADF again, now opening the long grey cover on the backside, I disonnected the connector cable from both sides and - using a multimeter - checked this connector cable for breaks.
Result: the violet cable was broken, so I soldered in a new wire, using the last cm of (old) wire on each side - and now the ADF works fine.
This cable is easy to change if you get the spare part, there is a connector plug on each side, on the ADF side is an additional ground wire (green) fixed with a single screw. Thats it !

For the electronic experts: the configuration of the connector:
sourrounding metal cover = ground, thick green Wire on the ADF side
If you turn the plug that way, that the two single contacts are on top, these are the colours:
1st row: brown - black
2nd row: green - yellow - orange - red
3rd row: grey - violet - blue

Hope this helps

Posted on Sep 17, 2008


Thanks much this works great i will post an image of hwere this sensor goes

Posted on Oct 31, 2008


Was gettng the same error, suspect it is a problem with the cable to the df. Upluged the df cable, put one twist on it and pluged it back again (after trying leaving it unplugged while power cycling then pluging it back in normally did not work). Didnt try it back the other way to see if it would fail again, so I am not certain this was the fix. If the cable does have a problem, this will of course be short term.

Posted on Jul 10, 2008

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Paper jam E condition with n jam present. Have tried on/off, removal of fuse device and have tried Epson support with no resolution. Any ideas anywhere?

Posted on May 11, 2008

Hy everybody... I have the same problem... tried to reset as told above but nothing happened.
When I try to use ADF I hear a little "click" inside it, without any paper advancing.
Any further suggestions?
I already bought last year a new adf due to a fatal error of the previous!

Posted on Apr 01, 2008

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This may sound simple, but sometimes simple is easiest... Have you shut it off and restarted it? Sometimes removing the toner and putting it back is enough to 'jar' the machine out of the funk.

Posted on Jan 10, 2008

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2 Answers

I have a message on screen sayng " ADF Jam" there is no paper jamming the system. I cannot make this message go away, and so i cnnot use any other function of the printer. How might I clear...

Hi travlynn2,

  1. The ADF
    unit is the grey paper tray located on the top of the scanner unit.
    Check the following points if it does not feed paper, or you receive an "ADF jam" error message:

  2. Check the position of the ADF document guide:

    1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:

    2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:

    3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).

    1. Close the scanner unit.

    2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:

    3. Test the printer by scanning or faxing via the ADF unit.

  3. Check the ADF edge guides:

    1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.

    2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:

      Figure 9. The ADF edge guides.

  4. Check the ADF unit feed rollers:

    1. Open the cover of the ADF by pulling up the grey lip, as shown below:

    2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.

    3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:

    4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:

      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.

      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.

    5. When complete, close all the covers.

    6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:

    7. Test the printer by scanning or faxing via the ADF unit.

  5. Check that the ADF unit sensors are not obstructed.

    1. Open the cover of the ADF unit.

    2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.

    3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.

    4. When complete, close all the covers. Check and test the printer as explained in Step
Hope this helps.

Thank you for using FixYa.

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2 Answers

Cannot clear paper jam

Try this fix. It is shown on a similar model Epson workforce 630. Best of luck to you!
Paper jam in printer:

Paper jam in Automatic Document feeder or ADF:

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I cleared the paper jam on my cx11n but still the lcd states paperjam, how do I fix this?

did your paper jam in E area? make sure you did not damage the sensor actuator as if you did, it will show paper jam... to check, open the rear cover and on the middle you will be able to see a small plastic , if that actuator is out of position, you will need to open the whole transport assy to repair it. It's better to have an experience tech to look at it as to remove the whole trans assy need bit of technical skill. It's only 4 screws to remove it but putting it back and not causing paper feed error is the difficult part.

Jun 12, 2010 | Epson ACULASER CX11NF All-In-One Printer

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Epson Aculaser CX11N /11NF. Paper jam error will...

this could be due to the sensor at behind of the printer.. you should be able to see it once you open cover E.. it's very delicate plastic and normally when you clear the paper , you might accidently damage it.. you will need to open the read feed assy to fix it.. 4 screws and you should be able to remove it.. but first remove the E cover but slightly forcing the lower left hidge.. use a test pen...

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My Epson px800fw is claiming that there is an ADF

Make sure that the paper has no staple wires, punched holes or not crumpled.

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How do I fix a paper jam cef for epson aculaser cxn11nf?

Diagram of doors should be above control panel of printer.

Lift ADF/Scanner up. Open door "C" just below it. Lift orange photoconductor lever up to release photoconductor. Lift photo conductor up towards you. Inspect for jammed paper and remove if necessary. Replace photoconductor, close lever and door "C".

Open door "E" on rear of printer and look for jammed paper and remove. Close door "E".

Last place to look is in paper tray. Take stack of paper out and look for paper jam. Removed as needed.

These are the three places i have had jams and you will only find the jam in one of them. Most likely it will be in back in Door E

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3 Answers

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There is two sensor one paper in and paper out any one or both
Sensor not working find sensor and check it for physically working or not

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1 Answer

Epson Aculaser C900 - Paper Jam Notice, but no Jam?

Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Turn off the printer. 
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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