Question about Epson ACULASER CX11NF All-In-One Printer

6 Answers

Epson AcuLaser CX11N ADF Paper Jam

My Epson is claiming that there is an ADF Paper Jam. I have checked every paper loading area and there is no jam present. How can I clear this jam?

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  • Ken75 Feb 29, 2008

    I have the same problem. I have not only turned it on and off. I have removed the whole feeder and partially disassembled it to make sure the paper sensors were clear. No help. Ken

  • clarie May 07, 2008

    Have tried everything to resolve the ADF paper jam and unable to resolve. need help?????

  • clarie May 07, 2008

    fixed the prolem. open the top cover, there is a hook which should be facing in the out position so when you close the cover the hook firs in the space in the bottom. this should clear the message.

  • Anonymous Jun 28, 2008

    I too am having this problem. But I can't follow the instructions given to fix. Can you please be more descriptive? Thanks.

  • dmbname2k Aug 21, 2008

    I figured out what clarie was talking about, and fixed my printer the same way. When you open up the automatic document feeder (the grey part at the top left-hand side of the printer) you should see the rubber rollers in the middle, below them and to the left a little ways you should see a black hook with a slot on either side. If you see three slots that means the black hook has dropped back inside of the adf. In my case I could see the hook, but it wasn't mounted properly inside of the adf, so it was causing the malfuction.

    I unscrewed the two screws at the upper-left and -upper right hand corner of the open adf, pried apart the adf, found the black hook (which was moving around loose on the inside, snapped it back into place (it'll be total solid once you push it back into place) and then closed up the adf. After it was buttoned back up the adf worked again.

    Now for a couple of warnings: this seems like a pretty good way to permanently damage your adf... so you might be better off taking it in for repair. In order to pry apart the adf after unscrewing you have to pull hard, and you hear lots of creaking and snapping of the plastic housing. I just soldiered on, because we were going to buy a new one if I couldn't fix this one... but I could definitely see how you could pull it apart until you couldn't get it back together again. Warning number 2: putting the screws back in after you get them out is a ROYAL PAIN. It took me about 20 mins to get them back in. If you've got a screwdriver with a magnetic head it'll make the whole process a whole bunch easier.

    In spite of the above, I'd say the actual repair was rather easy, just frustrating and a little bit dangerous. If you're a handy fix-it type you almost assuredly can do this, but it might be worth the piece of mind to at least get a quote for professional repair.

    Best of luck.


  • Anonymous Mar 15, 2014

    epson 3540 paper jam will not clear

  • Anonymous Mar 17, 2014

    can't load paper/paper jam/clear jam

  • Anonymous Mar 19, 2014

    paper jam resulted in plastic gear becoming dislodged

  • Anonymous Mar 19, 2014

    adf paper jam

  • Anonymous Mar 27, 2014

    jamming keeps paper

  • Anonymous Mar 28, 2014

    The paper will not go through it jams

  • Anonymous Apr 01, 2014

    paper jams

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6 Answers

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I had a very similar problem with the ADF, it resulted in ADF paper jam - message and then in Req Code 2011.
I checked sensors and everything else, then called a epson service professional.
After telling him the Req Code, he knew the problem and said that the problem is the board, which needs to be exchanged, mentioning that this spare part is expensive.
I then checked the whole ADF again, now opening the long grey cover on the backside, I disonnected the connector cable from both sides and - using a multimeter - checked this connector cable for breaks.
Result: the violet cable was broken, so I soldered in a new wire, using the last cm of (old) wire on each side - and now the ADF works fine.
This cable is easy to change if you get the spare part, there is a connector plug on each side, on the ADF side is an additional ground wire (green) fixed with a single screw. Thats it !

For the electronic experts: the configuration of the connector:
sourrounding metal cover = ground, thick green Wire on the ADF side
If you turn the plug that way, that the two single contacts are on top, these are the colours:
1st row: brown - black
2nd row: green - yellow - orange - red
3rd row: grey - violet - blue

Hope this helps

Posted on Sep 17, 2008

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Thanks much this works great i will post an image of hwere this sensor goes

Posted on Oct 31, 2008

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Was gettng the same error, suspect it is a problem with the cable to the df. Upluged the df cable, put one twist on it and pluged it back again (after trying leaving it unplugged while power cycling then pluging it back in normally did not work). Didnt try it back the other way to see if it would fail again, so I am not certain this was the fix. If the cable does have a problem, this will of course be short term.

Posted on Jul 10, 2008

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Paper jam E condition with n jam present. Have tried on/off, removal of fuse device and have tried Epson support with no resolution. Any ideas anywhere?

Posted on May 11, 2008

Hy everybody... I have the same problem... tried to reset as told above but nothing happened.
When I try to use ADF I hear a little "click" inside it, without any paper advancing.
Any further suggestions?
I already bought last year a new adf due to a fatal error of the previous!

Posted on Apr 01, 2008

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This may sound simple, but sometimes simple is easiest... Have you shut it off and restarted it? Sometimes removing the toner and putting it back is enough to 'jar' the machine out of the funk.

Posted on Jan 10, 2008

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Posted on Jan 02, 2017

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1 Answer

ADF error-says to clear paper jam and restart there is no paper jam.


If you are 100% positive there is no left over paper jammed, then most likely your paper feeder needs to be lubricated.

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I have a message on screen sayng " ADF Jam" there is no paper jamming the system. I cannot make this message go away, and so i cnnot use any other function of the printer. How might I clear...


Hi travlynn2,

  1. The ADF
    unit is the grey paper tray located on the top of the scanner unit.
    Check the following points if it does not feed paper, or you receive an "ADF jam" error message:


  2. Check the position of the ADF document guide:


    1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:


    2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:


    3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).




    1. Close the scanner unit.


    2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    3. Test the printer by scanning or faxing via the ADF unit.


  3. Check the ADF edge guides:




    1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.



    2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:

      Figure 9. The ADF edge guides.


  4. Check the ADF unit feed rollers:


    1. Open the cover of the ADF by pulling up the grey lip, as shown below:


    2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.


    3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:



    4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:


      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.



      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.


    5. When complete, close all the covers.


    6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    7. Test the printer by scanning or faxing via the ADF unit.



  5. Check that the ADF unit sensors are not obstructed.




    1. Open the cover of the ADF unit.



    2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.



    3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.


    4. When complete, close all the covers. Check and test the printer as explained in Step 6.d.vi.
Hope this helps.

Thank you for using FixYa.

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1 Answer

Cannot clear paper jam


Paper Jams in the Automatic Document Feeder
If you're loading legal-size paper, insert only 10 sheets at a time to prevent paper feeding problems.
If paper jams inside the ADF, clear the jam and reload the paper as follows:
1.
Open the ADF cover and remove any jammed paper.

Caution:
Do not try to remove the paper without opening the ADF cover first, or you could damage the mechanism.
2.
Press OK, then select Yes and press OK to clear any messages on the display screen.
3.
Reload the paper. Make sure the corners of the paper are not bent, folded, or curled up.

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If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

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    pm_paperload_215_er.gif

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If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

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  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
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  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

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If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
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  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
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  5. Turn on the scanner power
  6. Turn on the computer
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To clear a paper jam:
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  2. Look for the small black plastic arm
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  5. Close the ADF cover.

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