Headset used to sound clear as the conventional handset, however, now it has big static, i'm unable to hear the dialtone or any voices. The headset is fully charged. The handset lifter works fine, but there is a small button type receiver loose in the back which is attached to the handset lifter. Is it supposed to be attached to something? It looks like it had adhesive at one time but it is 3 years old. Anyway, main problem is BIG STATIC on the wireless headset.
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Re: Plantronics cs50 head set with lifter has STATIC
Try a system reset:
1. Lift the headset off of the charging cradle, but make sure the headset is turned off. It will be off if the green light on the front of the base is not lit. If it's not, push the call answer button once to turn it off.
2. Push the call answer button and the mute button at the same time and hold them down. The mute button is the black little wheel at the top of the headset. Use the tip of your finger to push it straight down and hold it while holding the call answer button. A green light on the headset will flash for 2 series of flashes. Wait until the end of the second series then let go of both buttons.
3. Put the headset back on the charging cradle and wait 30 seconds. Lift it back up and try to use it. If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.
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Here's a couple of other reminders: Pay close attention to placement of
lifter under the handset for proper fit and also how the tape sticks to
the phone. Make sure the cord is plugged completely into the base of the
wireless headset (needs a good contact). For height adjustment, medium
and high work best (the low setting is pretty useless).
Towards the bottom of the page, click on the tab labeled ADDITIONAL INFORMATION. Within that section, you will see PLANTRONICS CS50/CS55 INTERACTIVE USERS GUIDE to click on. This will help you visually see how to setup and start using your CS55.
The following is a cut from Plantronics web site. I hope it helps, It's just possible you have missed a setting, such as the mute switch.
The CS50 has both transmit (how you are heard) and Receive (how you hear) controls on the unit itself.
The Master Transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.
The Master Receive setting is on the back of the base (below the picture of the microphone) there is a 1234 switch 1 being the highest setting and 4 being the lowest setting. You can fine tune this setting by using the volume control on the headset itself. This is the rocker volume wheel on the back of the headset (opposite of the microphone).
The headset volume control also doubles as a mute switch if you press it in, instead of rocking it back and forth.
There are also configuration settings on the left hand side of the base. This is a dark grey dial with a 1234 on it. There are notches to the right of this dial. Whatever number is lined up with the notches it what setting you are on. This needs to be set to the clearest setting.
There is a silver button on the headset itself which is your “Talk button”. This is what you press to use the headset and or transfer the call from the headset back to the hand receiver.
There is also a switch on the right hand side of the base which is your the IntelliStand feature.
When the CS50 is used in conjunction with the HL10 handset lifer you can enable the IntelliStand feature.
The IntelliStand feature senses when the headset has been removed or placed into the CS50 base unit which automatically activates the Handset Lifter and enabling headset/handset mode to answer or end the call.
There is a switch towards the bottom on the right side of the base unit that will switch the IntelliStand feature On and Off.
Make sure that the phone cord that comes out of the back of the CS50 base plugs into the Handset port of the avaya telephone, not the headset port. Then make sure the coily cord that comes out of the telephone handset is plugged into the front of the CS50 base.
It takes 1.5 hours to charge to 80% capacity, and 3 hours for a full charge. You will know it's charged fully because the yellow blinking light on the front of the base will now be solid.
Perform a reset on the headset. Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times. Release both the mute button and the call answer button. See if it works now. If it doesn't, try a re-subscription (should be available in the manual).
To recover from some fault conditions (refer to the
Troubleshooting Section) you may need to perform a
To perform the system reset follow this procedure:
1. Press both the talk button (14) and the mute control (15)
button on the headset for 5 seconds.
2. When the talk indicator light (17) on the headset blinks,
release both buttons.
3. Press the talk button again.
4. Next reset the base unit by disconnecting the AC power
adapter (24) from the AC power adapter jack (7) for
5 seconds, then reconnect.
The system reset operation is complete.
It is the handset lifter that actually picks up the ring tone from the telephone, and not the CS50 itself. The first thing that you want to do is make sure that the ring tone or ring volume didn't change on the phone, because this could throw off how the lifter "hears" it. Also, I'm not sure which lifter your user has.. if it's the larger HL1 (this one has a base that the phone sits on), there is a sensitivity adjustment on the back of the lifter. If is the smaller HL10 which sticks onto the phone (and should be positioned over the speaker grill where the ring tone comes out of the phone), the internal mic may have stopped working and that could be why it doesn't hear the ring anymore. If you have the HL10, you can try using a ring detector cable, this is a little accessory that should have come with your lifter (it looks like a wire with a small speaker on the end of it with double-sided tape). Plug this into the back of the HL10 (there are 2 jacks back there but it will only fit in one, you may need to remove the rubber plug), then stick the little speaker over the speaker grill on the telephone. If this doesn't work, you may need to replace the lifter. Here is a link below with a picture to take a look at the ring detector. Plantronics 46780 01 Ring Detector Cable PLX Headsets Direct
Remote ring detection provides a low tone * triple beep in your
wireless headset when you receive an incoming call. This feature
requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:
Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.
Try adjusting the phone's ringer volume. If the phone's ringer is too
quiet, it may not trigger the ring detection built into the lifter. Try
turning up the ringer volume of your phone.
ring tone of the phone. - If your phone's ring tone provides short
beeps or plays music, the lifter's microphone may not detect it. Try
switching your ring tone to a traditional ring or long beep.
Does the phone have different rings? - For example internal calls vs
external calls vs transferred calls. Does the phone ring the same for
each type of these calls. If so try changing so all calls use the same
Attach the optional "external ring detector"
cable. This cable plugs into the lifter and provides a small, black
microphone. It is included in the plastic bag of lifter accessories.
Mount the microphone near your telephone's speaker. Click here for more
There are 2 versions of the Lifter accessory
- HL10 and HL1. The HL1 is a larger older version of the liter with a
more sensitive rind detector. Some phones will require the older
version of the lifter.
Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.
*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .