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Posted on Jan 02, 2017
This is a reply I received from Taylor customer support. I have followed this procedure enough times to wear out the original battery and still get the Err 1 message. You may have better luck.
Thank you for your e-mail. The reboot below may clear the error from
your scale. You may need to do this several times to completely reboot
the system. Please let us know if you have any questions or continue to
display the Error.
1. Remove the battery from the scale
2. Set the scale on the floor without the battery in place.
3. Stand on the scale for 10 seconds (still without the battery)
4. Carefully replace the battery without turning the scale on.
5. Using only one foot, tap the scale or apply just enough pressure to
turn on the display. (It should show dashes or zero's) IMMEDIATELY
REMOVE YOUR FOOT.
6. Let the scale turn off
7. Step on the scale for a weight reading
Taylor Precision Products
& Salter Housewares
2220 Entrada del Sol, Suite A
Las Cruces, NM 88001
Toll free - 800-289-0944
Direct - 575-526-0944 ext 3172
Posted on Jun 24, 2009
Take a 5 pound bag of sugar, flour or what have you. Put it on the scale. If it is off, turn the scale so that you can check every possible place for an adjustment. Adjust and go for it!!! Good luck...Lee
Posted on Jan 17, 2010
Here are the instructions, have you seen them before.
Posted on Feb 02, 2010
I had the same problem with the error message coming up and emailed Tanita. The regional representative contacted me by email. He had me check with new batteries and clean the contacts. Then he cross-referenced my model and lot numbers and said that my scale was still under warranty and if it met the warranty criteria would be replaced. Tanita has a 10 year warranty on this scale and my scale was 5 years old. He gave me an RMA# to submit with my receipt and about 10 days later I had my replacement scale!! Fantastic Customer Service! Thank you Tanita!!!
Posted on Jun 17, 2010
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