Question about Kenmore 20.3 cu. ft. / 575 liter Upright Freezer 23024
A freezer can't "unthaw". It can freeze or thaw. I assume your freezer is not cooling properly and is hot to the touch. First try defrosting the interior. Ice buildup will cause the problems you described. Also check the rear of the freezer and clean the cooling coils so they transfer heat to the outside air.
If neither of these things helps, have a professional check your Freon coolant level. You may have a leak.
Posted on Oct 15, 2013
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Posted on Jan 02, 2017
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