Question about iRiver H10 MP3 Player

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Computer won't recognize

I am having the same problem as nera. My iriver H10 says that it is USB CONNECTED on the screen, but my computer doesn't acknowledge it. All it does is make three fast low not beeps but tones when I plug it in, rather than the low-high two-toned noise the computer usually makes when something is plugged into the USB port. Other computers recognize my iriver any help with this problem would be greatly appreciated!!

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Re: computer won't recognize

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Posted on Jun 26, 2008

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iRiver H10 - Missing System Files
You must be connected to the internet for this to work: 1.Download the MTP Firm Updater Utility from iriver website - (Audio Jukebox --> H10) 2. Unzip file, run .exe file, go thorugh wizard (if you are not in mass storage mode, it will give you instructions on the wizard on how to change this) 3. Select Recovery 4. Finish going through wizard 5. disconnect iRiver from computer, and wait for it to update - your player should be good.
If the problem happens again, then uninstall Windows Media Player 11 from your computer and rollback to Windows Media Player 10 (you will NOT lose any songs by doing so).
Good luck!
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Aug 26, 2008 | iRiver H10 MP3 Player

1 Answer

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This is straight out of p. 67 of the user's manaul, available on iRiver website (it may not work if the computer does not recognize the device):

Initializing H10
Additional information
Firmware upgrade
What is firmware ?
It is the operating system that works in the H10.
iriver provides you with the latest and best features through Firmware upgrade.
You can choose manual or automatic upgrade function.
For information on automatic upgrade, refer to the iriver plus instruction manual.
Manual firmware upgrade
Select [Option - Firmware Upgrade] from the menu in iriver plus.
Do not disconnect H10 during firmware upgrade.
Internet must be connected for the "Firmware Update" function.
Change to "Player must be connected to the PC for Firmware Upgrade function.
Please initialize H10 player in the following cases.
All music, pictures, text, and data will be erased from the player during this initialization.
- if there appears to be corruption on the internal hard drive.
- if an error message displays and the player doesn't boot properly.
1 Connect the player and PC using the cable supplied with the player.
Open iriver plus.
Select [Option-Portable Device Initialization]. 2
Click [Start] to begin initializing.
Initializing H10

May 30, 2008 | iRiver H10 MP3 Player

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Info retrieval

If the computer recognizes the player, then -
Try this - connect your mp3 player to computer --> double-click on My Computer --> double-click on the icon of the mp3 player --> double-click on the music folder --> drag and drop the music files to a folder/desktop of your own choosing

If the computer does not reocgnize - the player is toast

Apr 03, 2008 | iRiver H10 MP3 Player

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i have the same problem but its not with an icon

Nov 30, 2007 | iRiver H10 MP3 Player

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Oct 18, 2007 | iRiver H10 MP3 Player

10 Answers

System files missing

I fixed this problem for my mate, here's what I did:

1) plugged in H10 to pc that didn't have any iriver software on it
a) I've read if you press the "o" button on the iRiver H10 when connecting it will just connect as a usb mass storage device
2) the H10 now appears as a mass storage device
3) right click on the drive, and select format ( I choose quick format)
4) install the iRiverFirmware updater from
5) when you run the updater, it found the H10, then asked if the device was from USA or Europe, mine was from Europe
6) It stated that the iRiver firmware was v0.0, and would install v2.51 (I've seen v2.53 available on the european iriver website but could not download it).
7) proceed with installing the updated firmware
8) on the last screen it says, unplug to complete firmware update - NOTE press Finish first before unplugging
9) switching on the iRiver it 'rebooted' a few times and then when the menu appeared, I connected to the pc and just dropped some mp3 files into the music directory and all was okay.

hope this helps.


Sep 21, 2007 | iRiver H10 MP3 Player

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