Question about Gateway Audio Players & Recorders
Do you get any Sound? How about trying a different set of speakers or head phones...do you get sound now? if you do then.. more then likey you blew your new speakers... wouldn't be hard if you had a child playing on your computer that left them turned way up too long... otherwise I would check all the connections including the one on the back of the computer ...If your not getting sound at all no matter what device you try then odds are a windows update installed a different set of drivers for your audio card (I've seen it happen a few times) so you could try to roll back the drivers in the device manager and see if that helps
Posted on Oct 15, 2013
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Posted on Jan 02, 2017
Do you have the AC adapter plugged into a live outlet and have you turned on the speakers? Make sure that the speaker signal cable is plugged into the correct port on your computer (the lime green port on a desktop). Check that the correct audio driver is installed for your computer. (With Windows 8, use the Device Manager to check. From the Start Screen, type in Device Manager. Click on Settings and then select Device Manager. Alternatively, Windows key+C on the desktop. Select Settings and then Control Panel. You can find the Device Manager under System and Security or Hardware and Sound.) Scroll down to the Audio devices. Expand the section and look for a red triangle with an X or a yellow triangle with an exclamation point. Try updating the driver (check with the manufacturer of your computer for the latest driver). Even if you don't see the error triangle, try reinstalling the latest driver.
Next check if the speakers work on another computer. If they don't work, the audio cable may be damaged. Try a different set of computer speakers on your computer.
If other known good speakers do not work and the correct audio drivers have been installed, check the audio output devices. Go to the Control Panel > Hardware and Sound page (as described above). Choose Manage Audio Devices. Check if the HDMI port is set as the default audio device. Disable it for a bit (right click on the device) . Sometimes when a new video card is installed, the audio device defaults to this port. This messes up the drivers for the regular audio.) Reboot the computer and then try reinstalling the audio driver. Reboot again.
If it still fails, there is probably something wrong with the audio device hardware. If you are using an add-on sound card, try disabling it and using the motherboard audio device. (A number of add-on sound cards didn't work well with Win7 or Win8. The on-board audio drivers worked better.) If you are using the motherboard audio on a desktop, try an add-on sound card. (Check for Windows 8 compatibility (drivers) before selecting any card.)
I hope this helps.
Posted on May 29, 2013
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