Question about Computers & Internet
This is a common problem:If you haven't already done this, run the inbuilt troubleshooter if you have Windows 7 or Windows 8. Or download the fixit program from Microsoft to see if there is OS related errors that are causing your problems.
Next go into control panel-device manager and locate the imaging device. If it isn't under "imaging devices" the camera will probably show up as "unknown device". Uninstall this and then restart the computer. This will force the bios to recognize the camera. If this doesn't work, secondly, roll back your video drivers or reinstall the original drivers.
On laptops, especially, the video card hardware is connected to the built in camera. Later versions of the drivers may not be compatible with the camera which is causing a conflict.
If neither of these works I'd take it to a computer repair person if you're not comfortable opening the computer up and ask them to troubleshoot it. If you are comfortable follow these steps: http://www.youtube.com/watch?v=Am6na_9HDww
***Very important: make sure that no power what so ever is supplied to the computer when you take it apart. Also make sure you keep all magnets away from the computer and ground yourself while working on the computer by either working on a metal surface or linking a metal lead to your wrist to keep static electricity from discharging on the motherboard or on other components which can cause damage.
Check all ribbon cable connections. Check to make sure the cable for the camera isn't crimped or damaged. Reseating the cables can make sure that communication occurs properly. Unseated cables occur with laptops all the time and usually it's caused by moving things around. Opening and closing the lid, and otherwise normal use. If the cable is damaged that would explain why it's not being correctly recognized by the computer.
Posted on Oct 15, 2013
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 04, 2014 | HEWLETT-PACKARD Probook 4530S
Oct 15, 2013 | HP ProBook 6540b Notebook
May 25, 2011 | HP ProBook 6540b Notebook
Mar 22, 2011 | HP ProBook 6540b Notebook
Mar 03, 2011 | HP ProBook 6540b Notebook
Jun 20, 2010 | HP ProBook 4510s FM849UT Notebook
40 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: