Question about Office Equipment & Supplies

2 Answers

Dell A920 prints from computer but dosenn't respond to scan or copy

Posted by on

  • everest511 Apr 24, 2009

    the printer now gives box " not communicating with printer" no printing now

  • everest511 Apr 24, 2009

    I am using Vista



2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 10,515 Answers

Hi Everest511,
 Follow the below steps :-
A) Restart the pc. If still unable to scan or copy then follow the next step.

  1. Unplug the power cord from the wall socket.
  2. Disconnect the power supply from the back of the printer.
  3. Wait 15 seconds.
  4. Reconnect the power supply to the back of the printer.
  5. Plug the power cord back into the wall socket.

    If problem still persists, then follow the next step.

    C) To reseat the USB cable connected between the printer and computer, perform the following steps:
    1. Reseat (disconnect and re-connect) the USB cable into the USB jack on the printer.

    2. Reseat the USB cable into the USB jack on the computer.

    If problem still remain the same, follow the next step.
    D) Reinstall all drivers and check all the basic setting. If possible try to restore the pc to the date on which you were able to scan and copy documents.
    If problem still remain, you need to call Dell.It must be a serious issue.
    Thanks for using Fixya.
    Do rate the solution as "Fixya" if 100% satisfied.

Posted on Apr 24, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert that has over 500 points.


    An expert who has answered 200 questions.

  • Expert
  • 219 Answers


Well i think u need to install the All-in-one driver for ur printer.You can download the driver from dell website
You can donwload it from the below link:

To Do it step by step go to below web page that describe the each and every step u need to take.


Posted on Apr 24, 2009

  • 1 more comment 
  • Sandeep Gupta Apr 24, 2009

    One more thing it has some compatibility issues with window vista so u need to install its driver if u have installed vista on ur PC

  • Sandeep Gupta Apr 24, 2009

    have you restart ur computer and please tell me which os u r using.
    and have u follow the instuctions given in the link given by me.

  • Sandeep Gupta Apr 24, 2009

    u need to first completely uninstall the driver from ur PC before installing the All in One driver



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Run cleaning utility

  • Clean the Ink Cartridge Nozzles
    • 1 Load printer paper into your Dell A920 Printer.
    • 2 Open the Dell Printer Solution Center on the computer. Click "Start," located in the bottom left corner of your computer. Select "Programs" from the menu displayed. Click "Dell printers." Click "Dell AIO Printer A920" and then click "Dell Printer Solution Center" to open the Dell Printer Solution Center.
    • 3 Click on the "Maintenance" tab and select the option that says, "Clean to fix horizontal streaks."
    • 4 Click "Print." This will print a nozzle print page, which forces ink through all of the nozzles to clean and unclog them.
    • 5 Print a regular document again to see if the print quality has improved. Repeat the cycle up to two more times to improve printing quality.

  • Read more: How to Clean a Dell A920 Printer '

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

    Thanks, Joe

    Feb 11, 2011 | Dell A920 InkJet Printer

    1 Answer

    I have a Dell A920 and need it to print from my MacBook - how to get the driver


    there wil be an option in the programme of the printer for scanning. jus click on it and it wil scan the content

    Jul 05, 2010 | Dell A920 InkJet Printer

    1 Answer


    i found this website that iwill give you a patch to help you install on windows 7

    Jan 03, 2010 | Dell A920 InkJet Printer

    1 Answer

    My Dell copier model# A920 will not copy manually

    If you want to scan you will need to connect the device to a computer. For copying, place a document to be copied on the flatbed scanner and press the color or black button (as appropriate).

    Jun 02, 2009 | Dell A920 InkJet Printer

    1 Answer

    My A920 has stopped responding to my print command

    go into the control panel into the printers icon. Make sure your a920 printer is set as the default printer.

    Jan 25, 2009 | Dell A920 InkJet Printer

    1 Answer

    Dell all in one a920 printer

    to get that issue resolved try downloading the latest vista drivers for the printer from the dell website and this would resolve the issue

    Jan 23, 2009 | Dell A920 InkJet Printer

    1 Answer


    The all in one solution software you used in XP doesn't work fully with Vista.

    But you can still scan and copy by using Windows Photo Gallery.

    1. Click on files tab at the top in Window Photo Gallery.
    2. Click on import from camera or scanner.
    3. Highlight your scanner icon (eg Dell A920) then click import.
    4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

    Hope that helps.

    Chris (ziraffa)

    Jan 08, 2009 | Dell 962 Photo All-In-One InkJet Printer

    2 Answers

    C4480 cannot scan to pc

    I can not scan from my printer to my pc. I have a hp c4480. everything works on it. bill

    Jan 04, 2009 | HP PhotoSmart C4480 All-in-One Printer ...

    1 Answer

    Dell a920 all-in-one printer

    just try by reloading the software for the printer & scanner

    Jul 23, 2008 | Dell A920 InkJet Printer

    Not finding what you are looking for?
    Office Equipment & Supplies Logo

    Related Topics:

    72 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Office Equipment & Supplies Experts


    Level 3 Expert

    102366 Answers


    Level 3 Expert

    2237 Answers


    Level 3 Expert

    76848 Answers

    Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides