Question about Brother FAX-8360P Plain Paper Laser

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I have trouble faxing over my voip line

Brother MFC4800 will dail out the get the response the gets static and fails to send. Or it connects with the other fax but transmission fails due to poor line condition. What can I do to improve this??

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Re: i have trouble faxing over my voip line - Brother FAX-8360P Plain Paper Laser Fax Machines

You need an analog line for fax to work

Posted on May 12, 2008

Re: i have trouble faxing over my voip line

Suggest try connecting your fax machine to another telephone walljack.

Posted on Mar 17, 2008

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Re: i have trouble faxing over my voip line


Posted on Feb 16, 2008

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Customer with Brother Intelifax 4100e cannot "handshake" with our Savin 816 multifunction. The Savin is receiving hundreds of faxes daily, and is also used to scan to document management, etc. ...

I have a fax line with packet8 which is a voip carrier. I am having trouble receiving faxes. I was told to change the baud rate on the fax to less than 9600. I don't know how to do it on my brother intellifax 4100e. can you advise?


Mar 22, 2011 | Brother IntelliFax-4100e Fax

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How do I turn off ECM in my Brother MFC 8220?

From the Brother website:
If you are using Voice Over Internet Protocol (VoIP), (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line, review the information listed below. If you are not using VoIP continue to Step 8.

Voice Over Internet Protocol (VoIP) is not a marketed feature of your Brother machine, however there is a compatibility setting available with this machine that may assist with sending and receiving faxes when using VoIP. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust this setting follow the steps listed below:

  1. Press Menu or Menu/Set => Fax => Miscellaneous => Compatibility.
  2. Select Basic.
  3. Press OK or Menu/Set. (For touchscreen models, skip this step.)
  4. Press Stop/Exit.

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Using on voip

If your VOIP adapter has only one service line (VOIP PIN configured) then you have to remove the phone line and connect the FAX line. Now if you have the two service lines (in the both port separate VOIP PIN should be configured) - then you may connect this FAX to the other port. Both (Phone as well ad FAX) will work simultaneously. (Remember - two seperate PINS are required if you attach phone as well as FAX line in same adapter). After attaching the FAX - every think is normal like normal FAX line. Generally you don't have to dial pre country code like 011 or 00 or +, just dial the number starting from Country code.

Jun 06, 2010 | Brother FAX-575 Plain Paper Thermal

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I have a Brother mfc 290c. My problem is it won't send faxes, it keeps saying "no response, busy" I have a duet line. I have tried every combination in the book but still can't seem to find the solutions...

If you get the "busy/no response" message it is because the fax machine does not get a response when it tries to dial out.
Make sure you have a dial tone by pressing the "hook" button. If you do not have a dial tone, make sure the phone line is connected to LINE on the machine.
If you have a dial tone, try dialing the fax number. If you hear a recording, there is a problem with the line.
One of these two possibilities is causing the problem.

May 12, 2010 | Brother Fax Machines

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Comm error on a VOIP line

Fax cannot send on a VOIP line unless the VOIP line has T.38 fax protocol service.

Sep 25, 2009 | Brother FAX-575 Plain Paper Thermal

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Please slove my problem

This problem could be Phone line problem, or hardware failure or receiver's (the machine of the person whom you are sending the fax) machine problem and so on. First, let's check the line, if you have another Phone line, please dial from the number to your number, also, connect the currently connected line to a receiver and call a Land-line number, if the outgoing or incoming is ok, the proceed forward, otherwise, you telephone operator should check the line.

Sometimes, sending fax to a particular number doesn't work, to make sure, try sending a fax to another number.

If the line which is connected to the machine is extended from another machine such as Receiver, Switch, etc... unplug them and connect the fax machine directly to the Line.

It's also important to adjust the compatibility mode, to do this, follow the steps below:
  • Press Menu.
  • Press the up or down arrow key to select Fax.
  • Press OK.
  • Press the up or down arrow key to select Miscellaneous.
  • Press OK.
  • Press the up or down arrow key to select Compatibility.
  • Press the left or right arrow key to select Basic (for VoIP).
  • Press OK.
  • Press Stop/Exit.

If you place the scanning document/file on the auto-sheet feeder, you can help it pulling inside the passage or you can use the glass (flatbed) instead. Sometimes, this small mistakes with the sheet-feeder creates this problem. You can also clean the rollers inside the ADF (auto document feeder) passage.

If all of the above measure don't help, I would suggest you to call brother and seek their help. The rest is with mechanical or we can say hardware or firmware related issue. (use this form to contact Brother)

I wish you good luck.

Thanks for using FixYa.

Sep 02, 2009 | Brother Fax Machines

1 Answer

Having trouble receiving faxes, takes several times of someone sending to me to receive.

First thing to check is the condition of the phone line, if the machine has a handset make a phone call from the handset, is the line clear? Is there any static or Echos on the line?
Is the machine on a shared line with computers or an answering machine?
Call the Fax machine from a phone, is the line clear? did the machine generate its handshake burst? Did anything else try to answer the line?
Check the phone cable input, it should be going onto the LINE jack on the back of the machine.

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Cannot receive fax with voip line.

Fax machines are ANALOG devices. Any other condition is a ****-shoot.

Aug 12, 2008 | Brother IntelliFax-4100e Fax

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Fax busy, no response yet fax is sent ok

NG or poor line condition on the transmission report means that there is interference on the phone need to double check the quality of the dial tone-if it static or,other interferences could be caused by other devices on the same line as your fax such as DSL modems.make sure first that you connect the brother machine directly to the walljack and try resending a fax.modem settings can be changed.e-mail me if you need that info

Mar 18, 2008 | Brother IntelliFax-2820 Laser Fax

10 Answers

"poor line condition'

This is a problem with your voice over ip service. You have to change the setting on your fax machine for example the Baud speed down to 9600, the ECM= off, and the Oversea settings on. Make sure your VoiP ATA is the first thing after your modem or whatever connection you are using for the internet. If you using and old model fax 95% of the time it will not work with VoIP service.

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