Question about Canon BJ-W9000 Copier
I have a BJW9000 large format printer with imagePass W20 fiery.
Fiery keeps saying "Loading" . I have been told to use a reboot disc with the software on it but I never had one.
I believe it should have 2000 on it as this is the only one that will work with XP on my computers.
Could anyone supply me with a copy of the DIsc required?
I thank you in advance for your help.
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Posted on Jan 02, 2017
Hello copierhelp. I could have sworn I responded to your request before but "fixya's" records don't seem to reflect that. So here we go. Your controller should be able to have its firmware (ver 20.01 changed to 50.04) updated as opposed to replacing the controller. This does however require a tech that is recognized by Canon as being trained,certified and currently working for a certified service dealership. If that is so then the tech will have access to the unique tool required to upgrade your firmware. And the tech will have access to the web site that has the library of firmware available for your machine, which the "ServiceSupportTool" will use to complete the upgrade. Additionally, the tech will have to go into service mode on the copier and change the settings which tell the copier that it no longer in charge of its network interface and the L1 is in control. This answer may cause more questions and angst than you wanted, and I am sorry for that, but I truly hope to help you out. let me know if I was any help and if you need anything. good luck.
Posted on Jan 06, 2008
I have experienced this before but seem to remember I had to format and upgrade the Fiery software using the special software tool. Everything worked fine then. Sorry I can be more precicse but it was a while ago.
Posted on Mar 23, 2009
Sorry you can't do it like that. You'll need some canon maintenance software, comes in two parts as I recall, it's done while the disk is in the printer.
Posted on Jul 06, 2009
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