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Can't log on to WindowsXP - does not recognize my password

Not sure what happened - At windows log in computer does not recognize password

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  • kbollman Apr 24, 2009


    Second - Capslock is off

    Probably has Admin access but I can't get it to work

    Software - yes just befor problem went on website to check battery problems for laptop and it had recall check auto software that it gave instructions on how to mremove once done - I did not get back into my laptop once I went to restart. I do have Windows XP disc if needed to fix.

  • kbollman Apr 24, 2009

    Just tried to start in safe mode once I chose safe mode next screen is one that asks me to pick which operating system to start - I only have one choice WindowsXP should I proceed?

  • kbollman Apr 24, 2009

    Yes I did try leaving password blank - no luck

  • kbollman Apr 24, 2009

    Did safe boot - at windows login no aditional account came up in options. Does that mean there is no Admin option?

  • mmpillion May 11, 2010

    First, verify that Capslock is off. Second, is there another account on the machine that you can use to login? If it has Administrator access, then you can reset the password on your other account. Third, did you recently install any software?

  • Jeff Strader
    Jeff Strader May 11, 2010

    have you tried leaving the password blank and clicking ok?



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You say that you ran some "recall check auto software" that you downloaded from the internet just prior to having this problem. You may have downloaded malware.

I suggest you obtain a recent Anti-Virus package and scan your system as soon as you figure out how to login.

As for resetting your password, you could try this website's advice:

Posted on Apr 24, 2009

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Boot the PC in "Safe Mode" When the Login screen Appears, an Extra Account would Appear named, "Administrator", open that account & change your account's password..
To boot in safe-mode: when the PC is booting, press F8 repeatedly until Advance Boot menu Appears, there, select "Safe Mode" option to continue with the above mentioned Step....

Posted on Apr 24, 2009

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It seems someone has changed the password of your Computer.

Posted on Apr 24, 2009

  • Achabacha
    Achabacha Apr 24, 2009

    Just type the name as ADMINISTRATOR instead of your name in the window. You will be able to login as Admin.


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