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My sister gave me an Avanti 4 egg poacher as a Christmas gift and it has been a complete disaster. I have tried a generous smear of butter, then I tried oil in the ceramic cups and in spite of gently using a plastic spatula I cannot turn them out as a whole poached egg onto toast. They get stuck, break and look awful when finally prised free. She tells me the unit was expensive. I am now doing the eggs in a pan in water and at this stage would not buy or recommend this product to anyone. Have you any suggestions? Yours sincerely Jill Irving

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Posted on Jan 02, 2017

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SOURCE: No instruction and poach pan missing.

I don't know the model you have, but here is a link to Tefal's website where you can select your model for user's manual download. I'm sure there is customer service contact information to obtain a new tray for your unit.
I hope this helps... I like clearance bargains too. Good luck!{406297BE-0715-4A61-B06D-7987428B1B49}

Posted on Sep 04, 2009

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SOURCE: buy a new egg poaching tray google this and order replacement part for 6 dollars

Posted on Dec 10, 2009

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SOURCE: I've lost my measureing cup, how much water do I

You need to put in just over 2 full large spoons (table spoons) of water. The manual is calling for 2 1/2 tablespoons. Just as long as you are close to this you will be fine. Here is a copy of the manual just in case you need one as well. Before you go though please be sure to rate my answer 4 thumbs up, it is extremely important to me. I would be forever grateful if you could do this.

Thanks, here is the manual:

Posted on Oct 12, 2010

  • 1417 Answers

SOURCE: my egg genie did not


Here is a guide line that will help you to get better results from your question on Fixya please note.

There are many people that come to with questions about a problem they are having. However, in their frustration, they forget that to answer the question properly, certain important information is needed. Questions like "no heat" or "it does not work" have little value...

For a competent expert to be able to answer your problem, you will need to give a specific make and model of your unit.

Also include as much as possible about what you have already tried to do to resolve the problem along with exactly what is not working or what the unit is not doing that it is supposed to do.
This will help us experts to be able to give you the correct advise the first time, without having to guess so much as to what is actually happening.
feel free to get back to me.

Thank you and thanks for using

Posted on Jan 16, 2011

  • 1 Answer

SOURCE: can I purchase a new

Yes! West Bend apparently now owns Back to Basics; you can order replacement pans from

Posted on Feb 11, 2011

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Best wishes.

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1. put water in inner pot
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this is what it says in the manual I hope it helps

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