Question about Canon PowerShot SD600 Digital Camera
CAN YOU HELP ????
My son knocked the camera out of my hand and it hit the floor from about 3 feet. After that, the lens was stuck open and I got the message "lens error, restart camera". I forced the lens shut because nothing else worked and now it works again. Thank god I don't have to buy a new camera!
Posted on Nov 11, 2008
My sister's camera was having the same trouble and after trying a few
different things, i came across a solution that fixed her camera. Her
error said "lense error, restart camera."
I held down the shutter button for a few seconds, then i held down the power button as well. I tried it once or twice and then it worked. I hope this helps!
Posted on Jul 01, 2008
Ok so ive heard everyone say hit the bottom of the camera and the lense came out, but i didnt want to ruin the camera. finally i got mad because i was at a batchlorette party and couldnt take any pictures, so i hit it, and out came the lense. u dont have to hit it hard just bump it on the table a little so the lense can pop out....
Posted on Apr 19, 2009
Same thing happened to mine. I sent it back to Canon for warranty service (I just bought it 4 months ago) but they wanted $104 to refurbish the exterior of the camera because it was "scuffed and scratched." They contended that if the exterior is not in factory condition, it must be reconditioned to honor the warranty. Well anyway, I told them no thanks (not quite so politely). I just got it back in the mail yesterday and followed the advice of others I found on the 'net. As it's starting up after pressing the power button, a moderately hard whack on the table top (the bottom of the camera, the end where the battery goes) fixed the problem immediately. I'm hoping this will last for a while.
Other suggestions to prevent this, I've found, said to periodically blow canned air around the lens to dislodge any dirt particle. Also, do not shut off or turn on in rapid sequence. Make sure that the lens is fully retracted after shutting off before you say, ooops I forgot to get one more shot, and turn it back on. Apparantly switching direction of the retractable lens in mid stream can cause it to jam up.
Posted on Nov 16, 2007
I just hit it while turning it on, took only two times to work!! Thank you everyone!
Posted on Jul 13, 2010
What you are seeing is a generic message that means there is some sort of problem with the lens, it could happen in many different ways such as sand or dirt in the lens gears.
A couple solutions would be to either buy a defective camera online and make one good camera from the two if you can do that sort of thing yourself, or secondly have it repaired by somebody.
Don't bother trying to send the camera to Canon if it is out or warranty (though you can call them and verify what I'm about to say) because they will want $150+ to do the repair for you. Parts are not cheap to buy from them.
I know of one very affordable digital camera repair business... because I own it. The name is Darntoothysam, feel free to check us out, we are on that big auction website also (I don't plug their name for free), our seller ID is 'darntoothysam'. If you Google "darntoothysam" you will find us.
We have your repair listed as a package in our store for about $70. This covers a new lens, and return shipping of your camera! We even give a 45 day warranty on parts and labor. If you think you can use us then please check us out, even if you need to ask more questions then please feel free to contact me.
Hope this helps,
Posted on Nov 01, 2008
I really hesitate to out this out on the table for discussion, but none of the reported problems have indicated that this was tried, and I know it has helped with mine when the lens is hung up. Has anyone tried a hard reset on their camera by removing the main power batteries for 60 seconds and the reinserting them as if it were the first time power up. This may not fix your particular problem, but when the processor that runs all of the electronic features of the camera gets confused, this is the best way to clear its confusion.
I hope this helps.
Posted on Nov 27, 2007
I dont know what to say its to difficult lets just face it loads of people have the same problem x
Posted on Oct 19, 2008
Same problem. i have the 860IS, brand new. i was taking photos outside the tate mordern, when the bmx jump thing was on, & im guessin sum dust/dirt flew into the camera. i turnd it on & hitting it at the same time (from diff angles) & im guessin this dislodged the thing stopping the lense from retracting.
Posted on May 26, 2008
Kajenna's solution worked on mine - thanks kajenna! :D
Posted on Apr 17, 2008
I notified Amazon on their customer service website, and they sent me a new camera in two days!!
Posted on Nov 27, 2007
Like most of the people say on the sight hit the camera on your palm ( a couple of times) most likely the lens cap is stuck and wont close because its been moved out of place
Posted on Oct 26, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
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Posted on Jan 02, 2017
SOURCE: Lens Error, Restart
The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:
Posted on Jan 03, 2008
SOURCE: Lens error, restart camera
Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.
Posted on Jul 05, 2009
SOURCE: Lens error: restart camera
If you get that message the lens is stuck.
You should take the camera to a repair center.
They should repair it under warranty.
I have seen this problem a few times already.
Posted on Sep 12, 2009
Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Posted on May 18, 2010
SOURCE: Lens error, restart camera
Fixing a Lens Error on a Digital Camera
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Posted on May 25, 2010
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