Question about Canon PowerShot SD600 Digital Camera

12 Answers

LENS ERROR,RESTART CAMERA

CAN YOU HELP ????

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  • winegirl Nov 07, 2007

    same problem, after our 2 year old got hold of the camera

  • Dagge Nov 14, 2007

    My Canan IXUS 60 digital camera is turned off but the lens remains out and open. When pushing the power button, the disply reads; Lens error, restart camera

  • pumpkin373 Nov 14, 2007

    when i press the on button on my camera, it makes a clicking noise and then it says "lens error"

  • thomas1944 Nov 14, 2007

    Brand new cammers. lens won't come out. Error message; Lens Error. restart Camera.

  • Anonymous Nov 20, 2007

    lens error;m527-22 (7-80) how can i fix this

  • vgb1 Nov 24, 2007

    Power shot SD600 lens will not retract "lens error, restart camera" message appears.

  • ang3 Nov 27, 2007

    lens error restart camera message

  • winegirl Nov 27, 2007

    Thanks for the suggestions- I did "whack" the camera & took the battery out for 60 seconds. After both, I was able to get the lens to close almost all the way. However, if you try to zoom it goes right to "lens error". Not to mention, the screen is extremely blurry. Anyone else having that problem? Lesson learned-Never let your 2 year old play with your camera so you can get ready to have a mom's night out!

  • cmvh Dec 06, 2007

    my camera will not retract the lens, stating lens error, restart camera. It makes a little noise like it is trying to retract, but doesn't. I have taken battery out, charged the battery , tried to push it in, nothing helps.

  • okidokisan Dec 08, 2007

    I have tried to restart the camera over and over. Help

  • SoxfanALK Dec 12, 2007

    I have the same problem--beep beep beep and the error message. I've tried removing the battery, recharging the battery -- nothing.

  • angelaha Jan 06, 2008

    lense error on this camera 14 lense wont open gets stuck then closes please help

  • samnellen Jan 18, 2008

    My one year old Canon SD600 suddenly will not retract the lens and gives the error message. I have taken out the battery and SD card. When I put them back in I get the same message.

  • germain01 Mar 07, 2008

    When starting camera (SD 800 IS) it simply says LENS ERROR, RESTART CAMERA. Lens is stuck and I remove battery, reinsert, restart - same thing happens. Any solutions?

  • Kimberb Mar 09, 2008

    My camera is doing the same thing, I am getting a Lens Error, Restart camera. What do I do?

  • bish00 Mar 16, 2008

    i have the same problem how is it fixed? where is the restart button?

  • misskahakua Mar 16, 2008

    hey well i was gonna take a picture the other day and my hand was on the lens and when i went to go start it the lens got stuck and it says "lens error, restart camera" plese help me!!

  • kajenna Mar 21, 2008

    I had the same problem as everyone else with the lens error and the solution of banging the bottom of the camera on the table top when pressing the power button worked. Once I had the lens opening I got my canned air and gave it a good blast. Only challenge is that this solution comes with no warranties or guarantees but I do assure you that the price is right if it works!

  • tsku Mar 28, 2008

    I banged it hard against the palm of my hand while pressing the on/off button and it closed down and restarted with no problem.

  • Anonymous May 02, 2008

    I did have that problem as well. After dropping the camera, while the lens was open, it got stuck and every time I tried to turn it on, it would say "lens error, restart camera"and then shut down by itself. Well, I tried all of the suggestions I found on the website, nothing worked at first, but after trying a few times I got a little frustrated and bumped the camera harder on my palm a few times at the same time turn it on & off. It worked! So, if nothing else hepls, try that. now i m going to honduras for vacation with my cameraa

  • Anonymous May 17, 2008

    I'm having the same problem too. The camera was in a soft case in my bag and came on when accidentally- lens got compressed or something and now it does the beeping-trying to focus thing. sometimes the lens stays out and sometimes it goes back in but always shuts off after a few seconds.

  • Anonymous May 28, 2008

    thank you so much for the advice of simply bumping the camera. i had the same problem and was just about to send it to canon for repair. this is so much faster and cheaper!

  • lapatte Jun 04, 2008

    i have the same lens error but i tried tapping it.... nothing works. it started sending me this message right after i took my memory card out for the first time.

  • Anonymous Jun 07, 2008

    same problem. Lens stuck in the extended position and camera will not start. Say's Lens error, restart camera. Tried the on/off while hitting against my hand. No Luck.

  • dselborne Jun 09, 2008

    My IXUS 60 has worked well for about 2 years. Just got the "lens error restart camera" message today. The camera did have a small drop but this has happened before without incident. In fact I was still able to use the camer a few times after the drop but before th error message came up. So far none of the solutions on this site have worked!

  • Anonymous Jun 12, 2008

    lens error m527-11 (7180) on startup it says forward then says error message. The lens is stuck open. All I was doing was taking some pictures,no drop or bumps. Lens stays open all the time. Camera comes on then goes off within 20 secs.

  • washingtonab Aug 09, 2008

    My IXUS 60 also has a jammed lens. I'm trying to push it in, but nothing's working. I'm hoping for some magic reset button. Anyone got any ideas on this one?

  • pakh Aug 15, 2008

    I have the same problem with my Ixus 60. Lens error, restart camera. Just normal use and from the one on the other day, the lens won't come out anymore with the error message


  • von69 Oct 19, 2008

    my camera is saying the same thing over and over again i do not know what to do i have tryed so many things but its just not eorking PLEASE HELP ME!

  • jlthompson3 Nov 26, 2008

    My SD600 has been O/S for months-lens error, restart camera. As mentioned in other emails, too expensive to fix. I tried the "smack on table while starting " method mentioned by several folks on this site. The second whack is all it took for now-back in business.

  • Anonymous Feb 07, 2009

    ******* thing is stuck how can i get it to work again

  • Anonymous Mar 03, 2009

    exactly as described

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12 Answers

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My son knocked the camera out of my hand and it hit the floor from about 3 feet. After that, the lens was stuck open and I got the message "lens error, restart camera". I forced the lens shut because nothing else worked and now it works again. Thank god I don't have to buy a new camera!

Posted on Nov 11, 2008

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My sister's camera was having the same trouble and after trying a few different things, i came across a solution that fixed her camera. Her error said "lense error, restart camera."

I held down the shutter button for a few seconds, then i held down the power button as well. I tried it once or twice and then it worked. I hope this helps!

Posted on Jul 01, 2008

  • paintdevaney Nov 26, 2010

    Thanks very much had the same trouble with my lens on an Canon 10015 ! did the trick , had to do it about 3 times

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Ok so ive heard everyone say hit the bottom of the camera and the lense came out, but i didnt want to ruin the camera. finally i got mad because i was at a batchlorette party and couldnt take any pictures, so i hit it, and out came the lense. u dont have to hit it hard just bump it on the table a little so the lense can pop out....

Posted on Apr 19, 2009

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Same thing happened to mine. I sent it back to Canon for warranty service (I just bought it 4 months ago) but they wanted $104 to refurbish the exterior of the camera because it was "scuffed and scratched." They contended that if the exterior is not in factory condition, it must be reconditioned to honor the warranty. Well anyway, I told them no thanks (not quite so politely). I just got it back in the mail yesterday and followed the advice of others I found on the 'net. As it's starting up after pressing the power button, a moderately hard whack on the table top (the bottom of the camera, the end where the battery goes) fixed the problem immediately. I'm hoping this will last for a while.
Other suggestions to prevent this, I've found, said to periodically blow canned air around the lens to dislodge any dirt particle. Also, do not shut off or turn on in rapid sequence. Make sure that the lens is fully retracted after shutting off before you say, ooops I forgot to get one more shot, and turn it back on. Apparantly switching direction of the retractable lens in mid stream can cause it to jam up.
Good luck.

Posted on Nov 16, 2007

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I just hit it while turning it on, took only two times to work!! Thank you everyone!

Posted on Jul 13, 2010

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Hi

What you are seeing is a generic message that means there is some sort of problem with the lens, it could happen in many different ways such as sand or dirt in the lens gears.

A couple solutions would be to either buy a defective camera online and make one good camera from the two if you can do that sort of thing yourself, or secondly have it repaired by somebody.

Don't bother trying to send the camera to Canon if it is out or warranty (though you can call them and verify what I'm about to say) because they will want $150+ to do the repair for you. Parts are not cheap to buy from them.

I know of one very affordable digital camera repair business... because I own it. The name is Darntoothysam, feel free to check us out, we are on that big auction website also (I don't plug their name for free), our seller ID is 'darntoothysam'. If you Google "darntoothysam" you will find us.

We have your repair listed as a package in our store for about $70. This covers a new lens, and return shipping of your camera! We even give a 45 day warranty on parts and labor. If you think you can use us then please check us out, even if you need to ask more questions then please feel free to contact me.

Hope this helps,

Thomas
Darntoothysam com

Posted on Nov 01, 2008

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I really hesitate to out this out on the table for discussion, but none of the reported problems have indicated that this was tried, and I know it has helped with mine when the lens is hung up. Has anyone tried a hard reset on their camera by removing the main power batteries for 60 seconds and the reinserting them as if it were the first time power up. This may not fix your particular problem, but when the processor that runs all of the electronic features of the camera gets confused, this is the best way to clear its confusion.
I hope this helps.
Good luck.
36YearVet

Posted on Nov 27, 2007

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I dont know what to say its to difficult lets just face it loads of people have the same problem x

Posted on Oct 19, 2008

Same problem. i have the 860IS, brand new. i was taking photos outside the tate mordern, when the bmx jump thing was on, & im guessin sum dust/dirt flew into the camera. i turnd it on & hitting it at the same time (from diff angles) & im guessin this dislodged the thing stopping the lense from retracting.

Posted on May 26, 2008

Kajenna's solution worked on mine - thanks kajenna! :D

Posted on Apr 17, 2008

I notified Amazon on their customer service website, and they sent me a new camera in two days!!

Posted on Nov 27, 2007

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Like most of the people say on the sight hit the camera on your palm ( a couple of times) most likely the lens cap is stuck and wont close because its been moved out of place

Posted on Oct 26, 2008

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t00nz
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SOURCE: Lens Error, Restart

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Jan 03, 2008

ginko
  • 19396 Answers

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Posted on Jul 05, 2009

  • 64 Answers

SOURCE: Lens error: restart camera

If you get that message the lens is stuck.
You should take the camera to a repair center.
They should repair it under warranty.
I have seen this problem a few times already. 

Posted on Sep 12, 2009

  • 1382 Answers

SOURCE: lens error, restart camera lens got pushed in

Hi,

Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).


Thank you!

Posted on May 18, 2010

  • 11967 Answers

SOURCE: Lens error, restart camera

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 25, 2010

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Hi,

Since the camera is locked after lens error, you will restart camera removing batteries.

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Lens error, restart camera


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Hi

What you are seeing is a generic stuck lens error message, turning off the camera and turning it on again will not fix the lens unfortunately.

Your lens needs to be cleaned or repaired, and if it cant be repaired it needs to be replaced. There are online places that will do it for a decent price and there are others that overcharge by way too much.

Fixya rules prevent me from giving you a link to anything off Fixya that would help you fix your camera.

Good luck from....

Darntoothysam com

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The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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