Whenever i dial a number, i can't make a successful call because the words ''extension in use'' keep on propping up...the numbers am calling can't hear me but i could hear them...

Do you hear tones when you press the buttons to dial?Many phones have the option to dial by pulses instead of tones. Make sure your phone is set to tones.

I have downloaded several manuals for the Avaya by searching online, some are good basic user guides and some very technical. You can pick up a call in several different ways - here is a copy from the manual on call pick ups:

2.2.2 Call Pickup
If you hear another phone ringing, there are a number of ways that you can answer the call if you know the user, group
or line being called.

1.If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the
button which the call is on.
2.Press an idle Intercom or Call Appearance button.
· To pickup a call ringing at a particular extension:
Dial 6 followed by the extension number at which the call is ringing or parked.
· To pickup the longest waiting call in a pickup group:
Dial 66 followed by the pickup group number (1 to 4).
· To pickup the call ringing on a particular line:
Dial 68 followed by the two digit line number.
3. You can continue the call handsfree or switch to using the handset or headset (press the HEADSET button).

To Create a Call Pickup Button (ETR 18D/ETR 34D Phone)
1.At the phone press Feature 00.
2.Program Extension: is shown on the display.
3.Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting
of the button is displayed.
4.Press the first intercom or call appearance button.
5.Dial 6 followed by the target extension number.
6.The button function is changed to Call Pickup followed by the target extension number.
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then
placing it back in the cradle.

To Use a Call Pickup Button
1.Press the Call Pickup programmed button

Hi,
this feature's name is "substitution". You can do this if your pbx is Omnipcx Enterprise.
Usage:
1. Dial the code of the feature "substitution"
2. Dial the extension number which you want to substitute
3. Dial the four digits secret code of this extension. (default=0000)
If this was successful you would get a dial tone which was the same as the remote extension did off hook and could make call.
Thanks

Unless your phone is connected to a TAW-848 or higher, your extensions are numbered 101-124 maximum, or 21-36. Try going to any phone but the main one and dialing either 101 or 0 and look at the display. You'll figure out your 3-digit extensions. Now just press TRANSFER and dial that 3-digit number. The outside call is put on hold when you press transfer, so there's no need to use the HOLD button.

As an alternative, you can press HOLD, putting the outside line on hold, and dial the 3-digit number into the intercom dial tone and announce the call for line number x. Or, dial the page code 330 and announce to all phones for the person to pick up line x.

Carl

Hi, Click this link for more data : http://www.vineland.org/tech/phones.pdf Regards, vote please, Jay
Attachment:
Lucent Telephone User's Guide (All Models) For corrections to this document, contact Steve Dantinne at [email protected] or 856.794.6700 x 2350 VoiceMail Welcome to Audix! The first time you use Audix you must record your name and create a password! To Log In: 1. ON Premise Dial 2099 OFF Premise Dial 856-794-6700 extension 2099 You may also dial the main school number to access the voice mail system 1. The system will ask for your extension number followed by the # sign. Note: Teachers will use their voicemail number followed by the # sign It is not the classroom extension number. 2. Enter First Time Password # sign. Record Name As you use Audix, your name will be heard by you and other Audix users. Press 1 Speak your name Press 1 when finished Press # to approve Create Password You will be required to enter a new password with a minimum of 5 digits followed by the # sign. The maximum length of a password is 15 digits. Reenter your password for confirmation followed by the # sign. To Create a Personal Greeting This is what callers will hear when they reach your mailbox. Press 3 anytime you wish to do anything concerning your greeting Press 1 to create your greeting Press 1 to indicate the greeting number you are going to record then speak your greeting Press 2 then 3 to replay the greeting Press # to approve Press 1 to activate for all calls **X or **9 to hang up. To Get Messages 1. ON Premise Dial 2099 OFF Premise Dial 856-794-6700 extension 2099 You may also dial the main school number to access the voice mail system 2. Enter your extension or voicemail number then press #. Note: Teachers will use their voicemail number followed by the # sign It is not the classroom extension number. 3. Enter your Password then press # You are now Logged in. Press 2 (You will hear the day, date and time the message was left and the length of the message. If the message is from another extension you will also hear the person's name and extension number) This is the header To play the message press 0 To listen to header again Press 2 then Press 3 To listen to message again Press 2 then Press 0 To Delete message Press *D To skip to next message Press # To forward Press 1 then Press 2 (record your comment) Press # when done recording. Enter the extension numbers you are forwarding to followed by #. Press # when done addressing. Press # to send. Call Handling Features Volume Control The volume control button will adjust three items. 1. If you are not using the telephone, it will adjust how loud or how softly the telephone rings. Press the up arrow to make the telephone ring louder. Press the down arrow to make the telephone ring softer. 2. If you are using the handset or receiver, it will adjust the sound of the incoming voice. The up arrow will make the voice louder. The down arrow will soften the voice. 3. If you are using your speakerphone, the volume control will adjust the sound on the speakerphone. The up arrow will make the sound louder. The down arrow will make the sound softer. Each item is independent of the other, depending on the device being used. That it what the volume bar will adjust. Hold The hold feature puts a call on hold until you can return to it. To keep a call on hold while you answer another call or perform another task. Press HOLD. The green light next to held call will blink. To return to the held call Press the call appearance button of the held call. Redial The Redial (or last number dialed), feature automatically redials the last extension or outside number dialed. To redial the last number that you dialed. 1. Press REDIAL. The last number you dialed is automatically redialed. Note: The redialed number can be an outside number, an extension, or a trunk or feature access code. Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number, if allowed. To send the present call to another extension or outside number 1. While on a call, press TRNSFR. (Dial Tone). Present call is put on hold, and the green light next to the held call blinks. You are given a new call appearance. 2. Dial the number to which the call is to be transferred. 3. Remain on the line and announce the call; if the line is busy or if there is no answer, return to the held call by pressing it's call appearance button. 4. Press TRNSFR again. Call is sent to the dialed number. 5. Hang up. ...............

The PBX administrator has a setting marked in the voicemail properties under your extension number that needs to be changed. Try to dial 0000 next time it calls you.

You have the ability to transfer an outside call to any extension within your phone system.
1. Press the [TRNSFR] button during your conversation
2. Dial the desired extension or press one of the Direct Station Select (DSS) buttons
3. One ring will be audible a transfer is successful. Otherwise, two rings will be heard
4. Any extension can pick call transfer
5. The Call Transfer mode will automatically cancel after 10 seconds if no transfer number is dialed

To transfer calls, while on call press Conf/Trn and dial extension number. To Call forward your call to another extension there are three codes depending on what type of forwarding #601 - #604. Your guides and manuals are here
http://guides.idacomusa.com/

To add an Extension Key: -
DONT lift handpiece, enter [*91] then press a vacant memory key and then choose “Repdial Key” from the menu. Enter an extension or group number and press the [ü] key.

To dial an Extension Key: -
Lift handpiece.
Press the memory key you programmed.

Storing a personal speed dial number: -
Lift handpiece.
Dial [*92]
Dial memory number.
(*0 - *9 for personal numbers)
Press the [ü] key.
Dial 0 then the number to be stored.
Press the [ü] key.
Hang up.

How to dial speed dial numbers: -
Lift handpiece.
Dial [*7]
Dial memory number.
(*0 - *9 for personal numbers)
(001-999 for system numbers)
For Example: [*7*0 ü] will call the personal number stored under position *0.
[*7001 ü] will call the system speed dial number stored under position 001.

I think an autodial button for that co-worker may be stuck, try jiggling the autodial buttons to unstick it.