Question about Brother MFC-8640D Printer

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Scanner not working

I discovered the problem when trying to scan from the document feeder today. It would pull the paper in, but stop once the paper got to the scan head. Next I tried to scan from the flatbed and I noted the scan head did not seem to be moving... same deal with copying. I finally received a "Machine Error A6" code and a message to call Brother support... they were of no help and said to take it to a service center... so is anyone familiar with what might be my issue? My deduction is the scanner bar/head is not moving.

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Re: Scanner not working

I work at a brother authorized repair center, the bad thing is that there is no specified A6 error, in any manual and when you call brother and tell them that you are calling from an Authorized repair center and that you need help with an A6 they*gasp* tell you to call an authorized repair center. Sorry about the rant.

The A6 is a general error relating to the scandeck on most MFC machines(9700/8440/8640) etc...

try changing the main PCB, it can be a little costly, however it generally doesn't take long, that is the general cause of the error. However, sometimes that doesn't work, so to save yourself a little time and money, just go buy another printer.

Posted on Oct 31, 2007

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Straight thin line prints on copies from feeder

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For information on the optional products required to use this function, see "Optional Products Required for Each Function."

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