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Have lost sound on my dish TV and mute button is not on

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Please see the chart troubleshooting, God bless you


No sound

  1. Check if the TV and Amplifier (if connected) is turned on and set correctly.
  2. Check if the TV, DVD player and Amplifier are connected properly.
  3. Make sure the TV, DVD player and Amplifier volume are not set to Mute.
  4. There will be no sound output during Reverse Play / Pause / Step / Slow / Search.
  5. If the DTS soundtrack is enabled in the DVD Disc Menu, but you are using Stereo Analog audio, the sound will not work. Try switching the soundtrack to Dolby 5.1 or PCM mode in the Disc Menu.

Posted on Oct 15, 2013

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Is there sound using the set top box? Try a different remote if possible. Last but not least, Call Tech Support.

Posted on Oct 15, 2013

Testimonial: "I tried a different remote.....same problem. I'll call tech support tomorrow. Thanks anyway"

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Posted on Jan 02, 2017

muntejaya
  • 10421 Answers

SOURCE: my remote for DISH does not give me mute &

If your remote is working well before, please check the battery of remote for wear down first. Check also whether is requires the code. You can check the here : www.hifi-remote.com/ofa/devices-tv.shtml
Regards, Jay

Posted on Feb 19, 2011

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1 Answer

I have an ol RCA tv, new dish remote everything works but the mute button...i can raise and lower volume, turn off and on but not mute


Hi there Stacey, my name is Kimberly and I form part of the Social Media Department with DISH. We do not promise that our remote will control all the functions of you TV. The codes used to program your DISH remote to the TV may be limited to some functions. You can try addressing your remote to the TV using different codes. I have listed the steps below to assist with programming the remote to your TV. If you have any other questions, let me know at Kimberly.escobar@dish.com!

You can lookup the different codes here: http://www.mydish.com/support/apps/remotecodes.aspx?WT.svl=leftnav

1.) Press and hold the clear TV button until all mode lights light up.
2.) Release and TV light will be blinking.
3.) Enter code and press #. The TV button should flash 3 times.
4.) Try functions (Volume, Power, etc..) and see if it is working.
5.) If no function, repeat steps 1-4 with another code.

Kimberly Escobar
Social Media Representative
DISH L.L.C

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1 Answer

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It sounds like you have the mute button checked on the Dish Network Trailers. Check by clicking the mute button of one of them. Does this help?

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you had sound before from this source? - if its HDMI and connected to a non compliant source you may find an issue...

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There usually is an option for turning off the internal speakers as part of the TV setup routine...BUT you may have had a failure of the internal audio in your TV. Your Zenith remote might have a MUTE button which turns off TV sound and displays a mute message or the MUTE buttton might have been pressed accidentally and has become stuck

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1 Answer

Muted my sharp le 810 and now i can't retrieve the sound


If you push the volume button on set does it show on screen?

My guess would be the sound may be turned down on the box or tv or maybe in the TV menu the speakers may be turned off.

Does not sound (pardon the pun) like a circuit repair but like an error.

Check all audio settings or options first in the set and then the box.

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3 Answers

We have a VIP 722 and the second channel is now without sound. We have sound on channel 1 but not 2. Any ideas?


Step 1: Check that TV or Stereo is not muted

Make sure that your TV or Stereo has not beed muted and that the volume is turned up loud enough to hear.

Step 2: Reset Receiver

If the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.

Please note: It may take up to 5 minutes for the reset process to be completed.

Step 3: Check Receiver-to-TV Configuration

Check that the wiring between your DISH receiver and your TV is configured properly.

Step 4: Secure Receiver-to-TV Connections

Check that the connections between your DISH receiver, your TV, and any component(s) (VCR, DVD Player, etc.) in between are secure.

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1 Answer

What are the Dish Vip 211k receiver codes


Hi turk0050 my name is Mike Houston of DISH Network, there are manydifferent codes that go to our DISH remotes. There are steps that will allowyou to program your DISH Network remote to your TV. The first step is to holddown the clear TV button for 6 seconds and then press and release the red Powerbutton. Then press and release the Channel Up button until the TV turns off.Once the TV is off press the # button and tries your volume and mute button tomake sure the remote is working. I will send a link to help with the setup ofthe remote. http://www.dishnetwork.com/SupportSection/power-scan-instructions

Apr 26, 2010 | DISH Network ViP 211 DTV Receiver

1 Answer

No sound


Sometimess it is the dish receiver have you tried rebooting the dish receiver, hold down the power button on the dish receiver until the picture goes away then turn the button aloose then don't mess with it until the receiver reboots, then see if your audio returns.

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1 Answer

No sound


On your remote you should have a mute button. Or some will cancel mute when you press volume up or down. Make sure you are using the TV remote and not the cable or dish remote.

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