Question about Brother MFC Office Equipment & Supplies
When ever asking a question you should provide the model printer you are using. This helps identify what type of printer (ink or laser), as each may have different problems.
A good testing on any MFC printer is to test post Printing and making a Copy of something and see if the problem occurs on both.
To answer your question, yes you could have received a defective cartridge. However if the problem occurred with the old and new cartridge then the cartridge is likely not the problem.
Posted on Oct 15, 2013
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Posted on Jan 02, 2017
I recently had this problem - tested fuser and all sensors.
The fix is to reset the memory.
To do this, enter the Maintenance mode. Menu, * 2864
(enter the number quickly)
then type 01 ( zero one ), this will reset all memory including the user settings.
Finally type 99 to exit Maintenance mode.
The printer will restart and the error will be gone. Test out with copy and printer reports
Hoping this fixes your problem
Posted on Nov 25, 2007
If this only happens when you are copying.
1. Your scanner glass is dirty. Open the lid, use windex to clean the flatbed. Look on the left side. You should see a strip of glass, with the scanner sitting under it. This strip is used when the document feed is being used. Make sure it is clean. Most common problem is getting a little whiteout or the sticky residue from scotch tape on this glass, which causes lines down your copies.
Clean it with alcohol which will dissolve the sticky stuff and the whiteout.
If this does not solve the problem, the CCD scanner in your machine might be going bad.
Posted on Dec 30, 2007
Open te lid and look at the glass. You have dirt or white-out or something on the thin strip of glass to the left. Clean that glass!
Posted on Jan 15, 2009
First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).
Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.
Print streaks DO NOT mean cartridge drum replacement in many cases !! On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy scan window OR the laser scan window can get dirty. If the fax scan window is dirty, you see streaks on outgoing faxes and copies (but NOT incoming faxes). If the laser scan window is dirty, you see streaks on all prints (copies, faxes, print-from-computer).
Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.
Posted on Nov 21, 2009
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