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KITCHENAID KEHC309. THE OVEN STOPS WORKING AND THE INSERT PROBE WARNING COMES ON. I DO NOT USE A PROBE. AND THE OVEN WILL NOT WORK WITHOUT A PROBE

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  • 92 Answers

See previous answer, but could be a setting
or disconnect probe from control board

Posted on Oct 18, 2013

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Posted on Jan 02, 2017

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textonor
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SOURCE: New oven won't work

cobrapilot sorry to be the bearer of bad news. Some where in the oven the contacts going to the oven probe are closing. This could be wiring going to the probe missing insulation and hitting the sheet metal, or the probe socket itself closed. I usually see this after the unit is in use, not right after install. Have you tried to cook a roast or such in the probe mode to see if it will work? For the oven may work just fine then. You are correct about your last line, until service resolves this issue, you have just an expensive microwave. Also as a side note, be sure an be there when the tech showes up. They may just try to say we need a part and not actually attempt to fix your unit. I am not sure what area you are in, however try Olson Appliance Service, He has a website, he is authorized Kitchen Aide service and maybe he can help.

Posted on Feb 03, 2008

  • 338 Answers

SOURCE: Set probe temperature

If i remember correctly i believe this is actually a wiring issue. you would need to turn the power off open the control panel. and look for a control board with the probe connection on it. there should be a tech sheet in the compartment to help you identify it however if it is the problem they would be purple wires on the connector that need to be reversed.

Posted on Nov 28, 2008

  • 2 Answers

SOURCE: KEMS377 Lower electric Convection Oven - no probe, won't work!

"I get a "Door" message when I try to start it. The Message only shows when I try to set the time with one of the function buttons, like and dosent work

Posted on Jan 07, 2009

  • 2 Answers

SOURCE: Superba convection oven probe display problem

I had a similar problem today with my KitchenAid Superba wall convection oven (2002 model). I was roasting tomatoes at 225 degrees F for 3 or 4 hours when the control pad changed and showed that the probe was in use (never have I used it and had to look for it). I, too, tried to plug in the probe and take it out, but nothing changed. My worry was that I could no longer use the timed bake function. After trying to reset by turning off the oven at the breaker, with no change, I turned on the oven to 400 F and left it on for 10 - 15 minutes hoping that the high temperature would dry out whatever moisture that must have gotten in the place where the probe connects. Then I turned it off and just waited. After a half hour or so the control pad cleared and nothing showed (that is what you want when the oven is off!). Everything is back to working now.

Posted on Sep 29, 2009

  • 291 Answers

SOURCE: Our Superba (what a joke) Model KEMS308 / KEMS378

Common Problem, design defect allows moisture or corrosion on terminals, to cause this problem. Two ways of repairing this. 1: Plug probe in, hang probe out the door, input 160 degree probe temp, turn convection bake to 450 degrees and let it bake for a while. Turn unit off, unplug probe and test to see if the problem is resolved. If it is moisture, the high heat bakes out the moisture and resolves the issue. We have also had some luck with a hair dryer blowing on the probe receptacle to dry out the receptacle. 2: You can pull the entire unit out of the wal with the power off at the circuit breaker, remove the backing panel, and disconnect the wiring to the probe. Some units you have to remove a side panel instead. You won't be able to use the probe in the future if you do this, and you do have to insulate the wires terminals or plug. As always, if you don't know what you are doing with electricity, call a technician to do this repair, it is better to be safe. Also as an aside, I work on all brands of ovens and we find that the Kitchen Aid models have the fewest repairs and the greatest reliability, everybody has design defects and most of the other brands have deliberately built in these defects for faster replacement. The only advice on the Kitchen Aid units that I recommend is that when you do replace it that you buy a separate oven and seperate microwave oven. Most microwave ovens are only lasting 8 to 15 years before major repairs, yet the ovens last 30 to 40 years. Good Luck, Appliance Specialists

Posted on Jan 03, 2010

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Kitchenaid KEHC309 -oven stops working just after starting, and 'insert probe' warning appears. I ran a cleaning cycle to remove any moisture from the oven, but that did not solve the problem. My oven is...


I had another brand with that fault from new. We disconnected the probe wiring from the control board and it stopped looking for it.
Also, could be a setting has been changed inadvertently.

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Hi,

Here is what Kitchen Aid says about F4:

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It sounds like the probe jack may be bad or the wiring between the jack and the control board above.

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I found the answer by checking the Kitchenaid website to find the manual. My model is KEMS308sss04, this is found on the right door frame. Website is: http://shop.kitchenaid.com/assets/pdfs/literature/Use%20and%20Care%20Guide%20-%20W10162223.pdf
You can preheat oven, but then turn off to set thermometer. Put probe in food. Put food in oven and plug in probe. The digital light asks for the temperature you want, type it in. Then the cooking method. I used convection bake at 325. Hit START. (The first time I didn't stop the oven and it didn't work. After stopping everything and starting with the probe before turning on the oven, it worked perfectly. Good Luck.

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Superba convection oven probe display problem


I had a similar problem today with my KitchenAid Superba wall convection oven (2002 model). I was roasting tomatoes at 225 degrees F for 3 or 4 hours when the control pad changed and showed that the probe was in use (never have I used it and had to look for it). I, too, tried to plug in the probe and take it out, but nothing changed. My worry was that I could no longer use the timed bake function. After trying to reset by turning off the oven at the breaker, with no change, I turned on the oven to 400 F and left it on for 10 - 15 minutes hoping that the high temperature would dry out whatever moisture that must have gotten in the place where the probe connects. Then I turned it off and just waited. After a half hour or so the control pad cleared and nothing showed (that is what you want when the oven is off!). Everything is back to working now.

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1 Answer

KEMS377 Lower electric Convection Oven - no probe, won't work!


"I get a "Door" message when I try to start it. The Message only shows when I try to set the time with one of the function buttons, like and dosent work

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