Question about Creative Labs ZEN V Plus MP3 Player

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My creative zen player used to connect to pc now it dosent

My creative zen used to work now when i connect it to pc via usb cables it says not connected why

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  • davelyte Apr 25, 2009

    Mine did connect. I unplugged it after a firmware upgrade and now the pc does not find it.

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My pc stopped detecting my zen. i tried and tried on all different pcs and nothing would pick it up. couldnt even get the battery sign on the zen. thought it was knacked. then one day i plugged it in again, got distracted and walked away. when i came back about two hours later, it was detected and charging. thought maybe that it was so flat that it had to charge a wee bit before it could display anything or the pc could find it. i dont know, dont know much about these things. just a thought

Posted on Apr 26, 2009

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I did a reboot of my pc and then it found the zen stone okay and since then no probs. An old solution but a good one!

Posted on Apr 26, 2009

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1 Answer

My creative zen 8gig Mp3 player seems to have died!! What do I do?


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Connect the Zen to a PC via usb and see if it jump starts,if it doesn't then hit the Reset button(or rather, hole) at the bottom and booted again. It should start working again properly.

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I've had similar issues with the Zen Microphoto, usually the case is a defective cable. Even though the PC sees the device that does not mean that the cable is connecting properly. Try using a different mini USB 2.0 cable. That fixed all of my issues with my Zen Microphoto's connection and inability to charge.

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Creative Zen V Plus Player not appaering in the


Hi there and welcome at Fixya, the support team (lfete)

I use also Creative Zen, but I do not use any software at all. Windows install automaic a driver so you can see it in the folder " My Computer ". From there you can access your drive (like all the other drives you have on the computer) and copy your musik files etc. to it !!!

Hope it helps
IF NOT then try to return here

Have a nice time over there

Please rate my answer

Apr 01, 2010 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Creative Zen keeps giving me the message ''shutting down'' but just stays on, even after the reset feature is used. Any ideas how to solve ?


Sometimes manufacturers release firmware updates to fix issues in the units. I would suggest attempting a firmware update if your firmware is not the latest version. (The Creative website lists the current firmware revisions in their support area for their players.)

If you are able to connect to the PC via the USB cable, I would try the Creative MP3 Player Recovery Tool available through their support tab as soon as the unit has at least 50% charge.

If the Zen player is completely locked and will not connect to the PC, you may have to let the battery go low and allow the unit to turn off by running out of power. Then plug the player into the PC to perform the initial slow charge and after some time (15min), the player will attempt to turn on the screen when it has enough charge. When it turns on, you should be able to tell if the PC connects to the Zen as well. If it connects, continue to allow the Zen to charge until you have at least 50% charge and then attempt the Creative MP3 Player Recovery Tool.

If the Zen doesn't connect to the PC, there is a deeper problem.

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The computer will not recognize it is connected


Just install the software that came with your zen (If you got it)

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When I had that problem on my Zen I un-installed all the software and rebooted my system and reloaded the software. Not sure why it worked but it did.

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