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Napoleon GI3600N gas fireplace insert only stays lit for a few mins then goes out and won't relight until the next day or so.

Posted by Anonymous on

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 5 Answers

SOURCE: fireplace clicks and shuts off when running

There are a few things that could be causing this problem. The most common resolution to this problem is making sure the thermo couple is screwed tight into the valve. While looking at the gas control valve, you'll see a few wires and small metal tubes going into it. The one you want to tighten is the tube that is copper. Even if you get only a half a turn on the little brass fitting that's holding it screwed in, that's usually enough. If that doesn't do the trick let me know and I'll get back to you with some other things to try.

Posted on Jan 26, 2009

  • 10865 Answers

SOURCE: I can't seem to get my Napoleon gas fireplace to

hello. Remove the batteries from the remote and from the signal receiving box located somewhere near the front of the firebox. Clean all of the contacts in both devices and the contacts on both ends of the batteries with the eraser on the end of a common pencil. Be sure all of the batteries are fresh and charged then reinstall them and you should be up and running. Regards,Joe. ps. please rate my answer. thanks.

Posted on Dec 07, 2009

Testimonial: "Thanks, I got it going. I think it took a little longer for the gas to make it to the fireplace. I did replace all the batteries though."

  • 1 Answer

SOURCE: where can I get a napoleon gid3014n gas fireplace

I emailed the manufacter and they emailed an attachment containing the installation instructions. The fireplace insert hasn't been made in 9 years.

Posted on Dec 24, 2009

  • 10 Answers

SOURCE: I installed a Napoleon Gas fireplace model BGD33NG

Make sure the pilot is turned to the ON position, otherwise you might have a broken thermopile which will need to be replaced as it controls the burner.

Posted on Jan 12, 2010

johnrodgers1
  • 73 Answers

SOURCE: Can't get it lit

instruction on a metal plate inside the fp bottom door
the knob will have pilot/ on/off marked on it on gas valve, you have to line the pilot word up with the white mark on valve then knob can press all the way in, now press it in hit the res or black sparker button and you should get pilot falme in a few tries, once you see flame keep the button in on valve for 30 secs then release turn it to ON and turn youe switch on

Posted on Feb 06, 2010

Testimonial: "FP bottom door didn't make a lot of sense. It didn't look like a door. I had to tug hard on a lower shelf up front to open the pilot hatch area."

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2 Answers

Pilot light of gas fireplace went out. Normally the pilot light is lit, and you turn on the fireplace with a light switch on the wall. Is it safe to relight the pilot with a match ?


if the stove or fireplace doesn't have electronic ignition then yes its looking for a pilot lite I used to have a old water heater that did this , turns out the problem was defective gas regulator making the pressures go up/down also was leaking outside that's what made it noticable

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Our gas fireplace goes on but shuts down after awhile


most fireplace inserts have a sensor that shuts it down if it's not getting enough oxygen, try rearranging the logs.

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Gas fireplace will not light up


If it has a pilot light, (website says it does) I suspect its the thermocouple. These are easy to change yourself and cheap, you can buy a universal thermocouple and it will be cheaper than a Napolean one. The end of the thermocouple is a fat copper pin that sits poking into a small pilot flame. The heat of the flame on the copper tells the system that the gas is burning ok so it allows more gas through. But after a few years the copper end gets covered in black charring and this slightly insulates it from the heat, so it signals to turn off the gas.

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Pilot light wont stay lit on gas logs


If the pilot lite comes on, but will not stay on after it has had enough time to heat the thermocouple, you got a bad or the wrong thermocouple. It does take some time to heat that thermocouple.

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1 Answer

I changed my thermocouple on my fireplace,it still wont stay lit


Thermocouple keeps the pilot lit.
Thermopile keeps the burner lit.
Please specify what won't stay lit...
If it's the burner, you may need to change the thermopile as well.
If the pilot still won't stay lit, you will want to make sure that the pilot flame is large enough to completely engulf the thermocouple and keep it hot. If it's too small, you may need to take some compressed air and blow out the pilot hood to remove any blockage.

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1 Answer

Gas fireplace lights up but only half the burner stays on after running for a few minutes


Do not operate this fireplace until problem is solved.

Could be low gas pressure, or dirty combustion parts, or bad gas control valve.
Contact gas company immediately for specialist in area.

If burner is dirty and clogged, then unburned, explosive gas can be going up the flueway. This is a dangerous condition that needs to be addressed before putting fireplace back into service.

Web-search your specific brand and model number, and include .pdf in search parameter for possible downloadable product manual.
Read product manual for advisories and maintenance and troubleshoot and warranty.

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2 Answers

My fireplace wont stay lit with the glass on the min i take the glass off it will stay lit i have a good vent and it is propain could it be that there ant enough gas presure it is a heat n glo 6000 the...


The reason this is happening is that the overload switch, which is part of the safety features has gone bad. That's why the burner will only light with the glass off. The orange color of the flame from the pilot flame is normal for propane.

Unfortunately, this is not a DIY fix. If you can find a qualified service technician, that's the best way to go. As, Heat-n-Glow fireplaces are a basic, builder box line. And as such, have some quirks that other, more expensive gas fireplaces don't have.

Hope this helps solve your problem.

Feb 18, 2011 | Heating & Cooling

1 Answer

Pilot light won't light on ventless fireplace


Ventless Gas logs, Vanguard, VS30PR. Propane gas
Pilot light stays lit various times, sometimes for several days then other times for a few minutes. Lights best when temp outside is below freezing. Pilot flame appears to receive too much air. How do you adjust the pilot flame? Is this done using two screws marked A & E? Do you have suggestions?
Thanks,
Ed

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1 Answer

Where can I get a napoleon gid3014n gas fireplace insert product manual


I emailed the manufacter and they emailed an attachment containing the installation instructions. The fireplace insert hasn't been made in 9 years.

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