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Black line when using feeder

HP Office Jet J6480 All of a sudden there is a black line running down the center of the page. But only when faxed or copies using feeder. Doesn't happen when printing or using the flatbed. How do I get in there to clean?

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  • brent493 Apr 27, 2009

    On this model when you use the document feeder it does not go to the main contact glass. It basically has two scanners: the flatbed and the fax/scan.
    i need to get into the fax scanner somehow.

    Thanks for trying!

  • brent493 Apr 27, 2009

    OK I get it now.

    Well not sure what to think.
    I tried to jsut use a tissue.
    Ran through a blank page.
    The print out still had the blank line.
    But dig this, it had something stuck to it that looked like a catepillar.
    It some kind of little brush.

    Seems like the whole unit is suddenly melting down!




1 Answer

Not familiar with this model in particular, but if you lift the document feeder, as if to place an original on the glass, there is either a narrow filter glass on the left of the main contact glass, or in many cases it is attached (clipped on) and lifts up with the document feeder cover. Clean this glass. If it is clipped on to the cover, remove it, and clean both sides. I hope this helps.

Please rate solution :)

Posted on Apr 25, 2009

  • Anonymous Apr 27, 2009

    Ok, so you have to actually lift the Feed section of the Document feeder to access the Scanner glass I was talking about. There are not 2 scanners, and as I said I'm not familiar with this model exactly, but they are all similar in function.. Clean the narrow glass on the left side...look in your user guide on page 134 if you are still not clear. Get the guide here, if you need even MORE help. I can't provide any more info than this.



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