Question about Panasonic NN-S960WA Microwave Oven
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: door does not latch close
you gently push up on the door latches (hook-like devices on the door)
there should be spring tension. If they just flop right up, the spring
Normally the problem is not the spring, but a broken spring mounting tab on the door latch head (hook) assembly or the inner door panel.
If it's the door panel, it's usually easier and cheaper to use epoxy and some kind of hardware to fashion a new spring mount.
The door latch head (hook) is easy to replace or repair if that's the issue.
You can order Panasonic parts here.
We have critical safety & disassembly info at our site, linked here.
Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the screws you need to remove.
Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.
Posted on Sep 02, 2008
No not dangerous because the shape of the metal is what keeps the microwaves in , not the door. Yes if you could get a door you could change it yourself.
Posted on Jan 08, 2009
We see (and repair) this
a lot. The problem is on the control panel, which
we regularly repair nationwide by mail for $39.95 postpaid in about a
At our Web site, you can get details of our service, plus we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
This light failure often occurs when a bulb goes out and the filament shorts, or when the bulbs are removed or installed without first unplugging the oven from the power line. Either can cause such a failure on the controller.
This can often also affect the exhaust fan operation, too. The lights and fan can be inoperable or stuck on too.
Feel free to contact me directly (and please remind me of your full model number) for more information & help.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
William E. Miller
Posted on Jan 23, 2009
Our technician suggest that there may be a problem with the Inverter Board in this model, which is something that would need to be looked at by a Service Center.
In rare cases it could be the door switches.
Posted on Mar 27, 2009
The problem I had experienced with the Door not opening easily will be resolved by removing the micowave oven top cover with a tamper proof torx head, replacing the door switch and reinstalling the top cover.
Posted on Jan 20, 2010
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