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Kenmore Elite Smartwash 110.49962602 help replacing control knob

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  • Turo
    Turo Oct 14, 2013

    The knob was damaged in a move from our last house. I have a replacement control knob ready to install but the plug portion of the old knob is sheared off and stuck inside the panel. I have been unable to get access to the control knob assembly to loosen/remove the old knob completely so I can plug in the new one. Partially removed the front of the washer, took off the top, don't see any direct access to that part.

  • Turo
    Turo Oct 14, 2013

    Here's the replacement knob and offending panel.

  • Turo
    Turo Oct 20, 2013

    I have made some progress, figured out that I had to remove the soap/detergent tray along with the trim around the front load door. Looking at the diagram of this unit, it APPEARS that there is a single screw into the back of the control knob area pictured above... but I can't be certain from just looking at the schematic.

  • Turo
    Turo Oct 20, 2013

    I have made some progress, figured out that I had to remove the soap/detergent tray along with the trim around the front load door. Looking at the diagram of this unit, it APPEARS that there is a single screw into the back of the control knob area pictured above... but I can't be certain from just looking at the schematic.

  • Turo
    Turo Oct 20, 2013

    Now the big problem I have is... seems like the circuit board is blocking my progress and there are no readily apparent means for me to get past it without risking damage to the board, and that's not something I want to try lightly. There are 5 plastic brackets that come up through the board and 6 tabs on the edge of the board holding it in place (I can see no screws or other means for the board or its housing to be removed).

  • Turo
    Turo Oct 20, 2013

    Now the big problem I have is... seems like the circuit board is blocking my progress and there are no readily apparent means for me to get past it without risking damage to the board, and that's not something I want to try lightly. There are 5 plastic brackets that come up through the board and 6 tabs on the edge of the board holding it in place (I can see no screws or other means for the board or its housing to be removed).

  • Turo
    Turo Oct 20, 2013

    Here is a picture of the control panel circuit board. Unless I'm doing this wrong, this is the spot where I'm currently stuck.

  • Turo
    Turo Oct 20, 2013

    Related: Found an old thread that has the EXACT instructions I'm looking for, but the images posted resize too small to read!!!? Anyone have them in a size that can be used? (GAH how frustrating)...http://www.managemylife.com/mmh/question...

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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jsrock516
  • 5911 Answers

SOURCE: Door stuck Locked Control Locked light on

Try unplugging the washer for at 30 minutes to reset the computer, first. If this proves unsuccessful, you can retrieve you clothes by using the manual release. The following link explains how:

http://www.fixya.com/support/r622155-kenmore_elite_whirlpool_duet_door_jammed

Once you retrieve your clothes, try running diagnostics on it. You can envoke the diagnostic sequence by selecting DRAIN/SPIN, NO/SPIN and then pressing any button under OPTIONS 4 times (must be the same button). The display should go to "C00" as the washer begins a sequence of tests that checks the fill functions, door lock, dispenser functions, motor speed, spin and drain. Allow the washer to run through the entire sequence and shut off. If anything is wrong an error code should be generated. Hopefully, all you had was a minor glitch. Let me know how things turn out. I hope this helps you.

Posted on Aug 25, 2008

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  • 91 Answers

SOURCE: Kenmore Elite HE4t Washer Control lock lit, door locked

121 MINUTES USUALLY DRAIN CYCLE PLZ REMOVE 3 BOTTOM PANEL SCREWS 7 MM SCREWS, TO OPEN DOOR SLIDE RIGHT HAND TOWARDS DOOR LOCK ,THERE WILL BE A SMALL LEVER TOO PULL DOWN ,NOW ITS OPEN,,, SINCE U HAVE BOTTOM PANEL OFF PUMP IS RIGHT IN FRONT REMOVE PLASTIC HOUSING CLOCKWISE ,,,REMEMEBER HOLD 3 GALLONS OF WATER STILL ,HAVE BUCKET READY ,NOW CLEAN OUT PUMP AND DEBRIS ,, CLOSE IT UP SHOULD BE FINE NO MORE PROBLEMS ,,,,,

Posted on Jan 02, 2009

jsrock516
  • 5911 Answers

SOURCE: i have a kenmore elite smartwash quietpak 9 HE4t.

The following link explains how to correct a Control Lock problem on a Kenmore Elite:

http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet

Some front panel features differ between models, but the instructions should be listed on the front panel of the washer, and are located in the operator/owner's manual. If these preliminary measures do not work, you may have a mnore serious problem.

If you have any questions, please let me know. I hope this helps you.

Posted on Aug 23, 2009

  • 497 Answers

SOURCE: Error "F6" on my Smartwash Quite Pak9

I believe the F6 code is a motor failure. I suggest you call a pro to come out and look at it.

Posted on Sep 22, 2009

blueextc3221
  • 15935 Answers

SOURCE: F11 error code on a

"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 08, 2010

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1 Answer

My kenmore elite smartwash quitepak 9 keeps reading f20


Hi from retired Englishman in SW France,

Whirlpool (Kenmore and others) 'F20' stands for 'control unit failure', sorry.
It COULD be poor plug/cable contact but certainly requires a service call ;-0(

If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
Thanks and good luck!
John C

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Kenmore elite smartwash quiet pak 9 he4t the washer starts filing water when the washer is turned off.


Hi from retired Englishman in SW France,
This is symptomatic of a malfunctioning water control valve- not closing fully- the hot water one, if the washer is hot and cold fill, and the cold one if it is just cold fill!
Sorry but it needs replacing and a service call ;-0(
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I believe the F6 code is a motor failure. I suggest you call a pro to come out and look at it.

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I have a kenmore elite smartwash quietpak 9 HE4t. The control locked light is on. I have tried unplugging for an hour and plugging back in, door is unlocked but no buttons work. What can I DO


The following link explains how to correct a Control Lock problem on a Kenmore Elite:

http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet

Some front panel features differ between models, but the instructions should be listed on the front panel of the washer, and are located in the operator/owner's manual. If these preliminary measures do not work, you may have a mnore serious problem.

If you have any questions, please let me know. I hope this helps you.

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The following link explains how to correct a Control Lock problem for your washer:

http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet

Keep in mind control panel options between models may differ slightly, but the locking feature instructions should be printed on the front panel. If you are not sure, there should be a tech sheet inside the washer behind the lower kick panel under the door. If not directly behind the panel, the sheet should be affixed to one of the interior cabinet walls.

If these preliminary measures do not correct the problem, you may have a more serious problem. If you have questions, or require additional assistance, please let me know. I hope this helps you.

NOTE: The Control Lock feature is a built in safety feature that allows you to lock the front panel to keep small children from manipulating the controls.

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Kenmore Elite Smartwash Quiet 9 I can not locate the manual and my washer says ''control locked'' and I can't do anything. How do I unlock it?


The following link explains how to correct a "Control Lock" problem on a Kenmore Elite:

http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet

If this does not correct your problem, you may have a more serious issue. Please post back and let me know. I hope this helps you.

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Kenmore Elite HE4t Washer Control lock lit, door locked


121 MINUTES USUALLY DRAIN CYCLE PLZ REMOVE 3 BOTTOM PANEL SCREWS 7 MM SCREWS, TO OPEN DOOR SLIDE RIGHT HAND TOWARDS DOOR LOCK ,THERE WILL BE A SMALL LEVER TOO PULL DOWN ,NOW ITS OPEN,,, SINCE U HAVE BOTTOM PANEL OFF PUMP IS RIGHT IN FRONT REMOVE PLASTIC HOUSING CLOCKWISE ,,,REMEMEBER HOLD 3 GALLONS OF WATER STILL ,HAVE BUCKET READY ,NOW CLEAN OUT PUMP AND DEBRIS ,, CLOSE IT UP SHOULD BE FINE NO MORE PROBLEMS ,,,,,

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