Try pressing the ARC, RATIO, 16:9 or 4:3 on your remote... sometimes it may be in the settings menu.
Sorry, I missed you already tried that. Either theres a menu item that says vertical height or maybe your source is the problem. Does it occur on all inputs TV/AV1/Component/HDMI?
If it's only occuring on the one station, remember that your TV has an aspect ratio, but the source (DVD/BLU-RAY/CABLE/PS3) may need to have it's output aspect ratio changed.
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