I just bought a brand new Gateway GM 5424 PC. While the CD tray was in the open position my boyfriend bumped into it, I heard a cracking/popping noise, and one side was knocked out of the frame. He then (before I could stop him) pushed the cd tray back into the slot, but it would not roll back in. When I look inside I can see that the left hand side of the cd tray has slots running from front to back. There is a white plastic gear that fits into these runner slots, and spins another smaller gear. The cd holder/tray only rolls about 1/3 of the way in, and in the back I can see a circular shaped piece (I think it's a piece that rises into the hole in the cd to keep it in place). That circular piece raises up and blocks the cd tray from sliding all the way in. Is this a problem that I can fix myself or do you recommend having a professional do it? I do not have much technical experience, but I wonder if I can take apart the computer and reposition the cd tray correctly on the runners? Would it be better to make the repairs or just replace the whole cd player? I just discovered this great site- I hope someone out there can help me with this one!!! Thanks, Kate
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Re: CD tray got knocked off track
You can try to fix mechanics by takin apart cd, remove tray and try open/close operation WITHOUT tray. Leave it as OPEN, then try to place tray back in fully open position, but be careful, you have to pres OPEN and then unplug it from outlet to avoid electric shock risk. BE CAREFUL!!!
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There are two ways toopen the CD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drivetray next to the Eject button. Push the paper clip gently until the drive traypops out, then pull the tray until it is fully out, then you can remove the CDdisc. If you continue having problem opening with the Eject button, then the CD driveis faulty and needs replacing.
Just below the CD/DVD tray there is a tiny hole. Insert a straighten paper clip in this hole and gently push the paper clip until the CD/DVD tray pops out. You can now pull the tray out until it is in the fully opened position to remove the disc. Try pushing the eject button to see if the tray closes, then push the eject button to see if the tray opens. If this foes not work then the CD/DVD drive is faulty and it needs to be replaced.
If the eject button on the CD player does not respond then straighten a paper clip and insert it into the tiny hole on the CD tray. Gently push the paper clip in and the tray will pop out, you can then pull the tray out to the fully opened position to remove the CD disc.
There is a tiny hole just below thr CD drive tray. Straighten a paper clip and insert it into this hole and gently push the paper clip until the drive tray pops out. You can then pull the tray out to the fully opened position.
If the outside lid of the CD tray has a small hole in it, this is to manually unlock the tray so that you can pull it open. Straighten out a large paper clip or use some other stiff wire to poke straight into the hole to push against the unlock lever. You may need to slip a thin knife blade into the crack to pull the tray out, but don't force it. The tray should move easily when it's unlocked. The wire or tiny rod you poke into the hole needs to be fairly stiff. Good luck, genetuck
Look for a small pinhole just under the tray door. This is the manual release for the dvd tray.
Just insert a long needle like object into the hole about 2 or 3 inches and push.
This should pop out the tray. You should then be able to remove the shattered pieces of disk. If the drive tray does not function normally after removing the disk pieces you may have to remove the drive entiirely from the case in order to shake out the smaller bits.If the problem persists after that, you may have to remove the metal case from the drive itself and clean it out or it may just be time for a new drive.
Good luck and please comment back if this was helpful and with how you make out.
When the door won't open, you should see a small hole on the front of the tray, get a fine screwdriver or needle push it in until you hear a click the tray should pop open, pull it all the way out to retrieve your cd and check for any deb-ri, try a standard size disc to see if it will work, if not the assembly may need replacement.
you'll see that some electronics od CD/DVD drive are exposed (right side of PC, face of the drive where the CD is inserted)
You can easily locate an LED, if not turn on the pc and you'll see that blink. Right next to it there is a little bump. Try pressing that with something non-metallic, blunt. It should feel like pressing a button, in fact it is a hidden button.
While the pc is on press that once and wait for the disk to eject.