I just bought a brand new Gateway GM 5424 PC. While the CD tray was in the open position my boyfriend bumped into it, I heard a cracking/popping noise, and one side was knocked out of the frame. He then (before I could stop him) pushed the cd tray back into the slot, but it would not roll back in. When I look inside I can see that the left hand side of the cd tray has slots running from front to back. There is a white plastic gear that fits into these runner slots, and spins another smaller gear. The cd holder/tray only rolls about 1/3 of the way in, and in the back I can see a circular shaped piece (I think it's a piece that rises into the hole in the cd to keep it in place). That circular piece raises up and blocks the cd tray from sliding all the way in. Is this a problem that I can fix myself or do you recommend having a professional do it? I do not have much technical experience, but I wonder if I can take apart the computer and reposition the cd tray correctly on the runners? Would it be better to make the repairs or just replace the whole cd player? I just discovered this great site- I hope someone out there can help me with this one!!! Thanks, Kate
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Re: CD tray got knocked off track
You can try to fix mechanics by takin apart cd, remove tray and try open/close operation WITHOUT tray. Leave it as OPEN, then try to place tray back in fully open position, but be careful, you have to pres OPEN and then unplug it from outlet to avoid electric shock risk. BE CAREFUL!!!
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There could be damage to the tray contact switches
(these tell to the control unit the position of the tray - open/closed), so that the control unit can start/stop and reverse the direction of the tray ejector motor.
These contacts are located somewhere underneath the tray (usually near the front unit cover), and since you mentioned that the tray was bumped while it was open, it is possible they were damaged. Also, the behaviour of the tray suggests that the control unit can no longer tell whether the tray is open or closed so it operates the tray motor in a wrong manner, which, again, points to these same contacts as the possible cause.
Repairing the contacts may be a somewhat delicate procedure, first you need to locate them (it may require partial disassemby of the tray mechanism), if they are bent a pair of tweezers might do the job, if there's hard damage, it's probably better to replace them (scrapped CD ROM units or a dead CD unit might be a good source, they just need to be of the same dimensions).
There may also be other causes for this malfunction, i just mentioned the first thing that i would check.
Getting inside a DVD drive would be tough. There are plastic components in these drives that can break or get pulled out of alignment with a bump. The slot is so small you probably won't be able to look inside either. You could try taking it out (disconnect the cables, remove the screws to take it out.) And if you get it out you can tip it upside down and maybe shake it out to see if any broken plastic pieces fall out. If they do...then that DVD player is probably toast. If nothing falls out then you may have knocked it out of it's track and you may be able to wiggle it back in. Here's the thing...you have to do something. So try to do some investigation and if you can't fix it...get a new one!
You have to take it partially apart again. Remove the Cd tray. Look at the bottom of the tray and you will see a narrow track that runs the length and turns an L. The white piece that is between the laser drive and the cd tray motor has a white tit sticking up. When you put the tray back on, be sure the tit tracks into the track on the bottom of the CD tray.
This can be a messy and frustrating problem to fix. You have to insure that the gears which control the opening and closing of the disc tray are correctly aligned with the apparatus inside. I have fixed this successfully on my own, but I must say it wasn't easy and involves removing the cover to give you better access, taking the tray out again and fiddling with it until everything is lined up properly. Might be worth sending for repairs.
Yes just follow these steps 1)turn off your comp and open your cabinet.. 2)disconnect the power and IDE cables connected to the drive 3)Unscrew the screws holding the top cover and lft the cover upwards.. 4)Now you will be able to see the lens tray etc..Just locate it and gently push it to the correct position.. If its broken into two you will have to buy a new one..You a get it at any computer accessories shop.. Good luck! Please comment before you rate..
open up your machine then check the cd tray there is a motor that drives the tray. between the motor there are gears which rolls the tray in and out. check properly you will see a belt '' blader kind of'' plz replace with brand new one it will work fresh coz if the belt is worn out then it means motor can not pull the gears to enable opening and clossing of your cd tray