Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Cleaning the filter on the Dyson DC17

How do I get to the filter that I'm supposed to clean every 6 months? Where is it? How do I clean it?

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The fliter is under the canister. Take it off as if going to empty the dirt out. There is a cap that lifts up to clean the filter. I washed mine and let it dry (it took almost 3 days) before replacing it.

Posted on May 09, 2009

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Posted on Jan 02, 2017

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1 Answer

I can run my dc17 to clean my floors but when I put it upright to use the wand it turns off


I called Dyson and they walked me thru the process of making sure nothing was blocking the airflow and suction. Everything seemed fine (not blocked). We couldn't figure out anything on the phone and I was still having the same problem.

Trying to figure out the solution, I removed (entirely) the filter that you're supposed to clean every 6 months and ran the vacuum (I cleaned this filter 2 months ago). It worked! I cleaned the filter (again!) and let the vacuum run and it seemed fine.

I can understand why they won't instruct you to completely remove the filter but it would save a lot of time if they just had you check ALL the options.

I hope this helps!

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Sep 10, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My dc17 has dust coming from under beater bar when sweeping


Hi there,

I'm sorry to hear you're having difficulties with your DC17. If debris seems to be coming back out of the cleaner head, there may be a blockage in the machine. To locate and remove any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=955&product=DC17-ANIMAL

You may also want to give the filter a wash - in normal use this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 1-866-693-9766 - or if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 25, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Can you wash canister and vortex assembly in Dyson DC17


you need a Hyla they use water as a filter and the smell goes down the drain

Jan 22, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson animal died while vacuuming and will not turn on now?


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Your machine is equipped with a safety device which shuts the cleaner down to prevent overheating - this is often due to a blockage, or because the filter needs a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months. I note you've already cleaned the filter, but you might want to watch the video below to check you've done so as recommended. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but for any further assistance or advice, please call us free on 1-866-693-9766, or email us at askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support


Jan 16, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

We checked everything on the vacuum, except the motor. Is there a way to check? Vacuum just stopped running. Its a Dyson DC17. Thanks!


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Like most Dyson cleaners, your DC17 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage - I'd also recommend washing the filter. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

The correct way to wash the filter is shown in the video linked below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Sep 15, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I was having a hard time keeping my filter clean. Bought a new Dyson filter, used the machine once, and there is dog hair and dirt on top of the filter. Don't know if this is a serious problem or...


Hi there,

Sorry to hear you're having difficulties with your DC17. You might find it helpful to check the cleaner for blockages, since these could affect performance and may mean the filter needs washing more often than usual. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

It's also a good idea to take a look at the video linked below, which demonstrates the correct way to wash the filters. Under normal use, this should be done at least once every 3-6 months. Use cold water without detergents, and make sure it's totally dry before replacing it.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL


Following these steps should allow you to resolve your issue without further assistance. However, if you're still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 22, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

4 Answers

My Dyson DC17 is not keeping the suction very well. There seems to be a problem of some sort with the spot where the filter goes. The two years I owned it I rinsed it out every 6 months and it was clean....


Hi there,

Sorry to hear you're having difficulties with your DC17. You might find it helpful to check the cleaner for blockages, since these could affect performance and may mean the filter needs washing more often than usual. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

It's also a good idea to take a look at the video linked below, which demonstrates the correct way to wash the filters. This should be done at least once every 3-6 months. Use cold water without detergents, and make sure it's totally dry before replacing it.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

Following these steps should allow you to resolve your issue without further assistance. However, if you're still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 20, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson dc17 has no suction from hose and shuts off when hose is pulled out


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Like most Dyson cleaners, your DC17 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage - I'd also recommend washing the filter. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

The correct way to wash the filter is shown in the video linked below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 1866MYDYSON - one of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Jul 03, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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