Question about Dyson DC25 All Floors Bagless Upright Vacuum
Something probably got caught in the beater bar whilst you were vacuuming, that'll cause it to stop itself so that it doesn't cause any further damage, solution:
- make sure the beater bar is clear of obstructions
- step on the red pedal on the back and recline the handle
- turn the machine on with the red power button
- press the gray button next to the red power button, this is the beater bar's ON/OFF button
- if it still doesn't turn, press and hold the gray button down for 10 seconds
- if after this it still doesn't turn, inspect the beater bar again and make sure there are no obstructions and if there aren't, call the Dyson Helpline, they will set you up with a repair with the closest authorized repair dealer in your area
Posted on Jul 30, 2009
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Posted on Jan 02, 2017
SOURCE: beater bar doesn't turn
Hi its Darran at Dyson.
Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.
If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 20, 2010
SOURCE: The beater bar is not
I'm sorry to hear you're having difficulties with your DC14 Animal. The brush control system is designed to make a ratcheting noise to warn you if something jams the brushbar. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:
Please note, the brushbar will never rotate when the cleaner is standing upright, or if you have the brush control set to 'Hard Floors'.
This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.
Dyson Online Customer Support
Posted on Sep 07, 2011
SOURCE: beater bar is not turning...read
Worked for me thanks very very much! I always try this button and it didn't work. Pulled the head off, cleaned out any fuzz, hair, etc. Still didn't turn on the beater bar. Cursed, cried, etc. Found you here (even after trying the dyson site!) and got the solution. I had to push that button in harder than I've ever had to. Nearly thought I broke it off. Tada!! It worked. Thank you!!! Now where the kleenix?
Posted on Nov 06, 2011
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