Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Beater bar will not turn - Dyson DC25 All Floors Bagless Upright Vacuum

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  • Jerry May 11, 2010

    Sorry if this sounds like a dumb question, but is that the same thing as the roller brush?

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  • Expert
  • 83 Answers

Something probably got caught in the beater bar whilst you were vacuuming, that'll cause it to stop itself so that it doesn't cause any further damage, solution:
- make sure the beater bar is clear of obstructions
- step on the red pedal on the back and recline the handle
- turn the machine on with the red power button
- press the gray button next to the red power button, this is the beater bar's ON/OFF button
- if it still doesn't turn, press and hold the gray button down for 10 seconds
- if after this it still doesn't turn, inspect the beater bar again and make sure there are no obstructions and if there aren't, call the Dyson Helpline, they will set you up with a repair with the closest authorized repair dealer in your area

Posted on Jul 30, 2009

  • edwin Feb 23, 2013

    I have a similar problem with my DC18. The beaterbar (lower ) motor has no power. I want to check the switches so i removed the 4 screws and the switch assembly is loose but will not release...I'd like a repair manual download but that is hard to find. please advise. edw@nebulax.com

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Posted on Jan 02, 2017

EwingElect
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SOURCE: beater bar motor will not engage

Check your clutch to make sure it's engaged. There should be a knob on the foot of the vacuum that can be turned to stop the roller.

Posted on Mar 22, 2009

  • 3600 Answers

SOURCE: The beater bar won't come back on.

Did you replace the beater bar belt?

Posted on Jun 13, 2009

Dysonteam
  • 167 Answers

SOURCE: beater bar doesn't turn

Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: The beater bar is not

    Hi there,

    I'm sorry to hear you're having difficulties with your DC14 Animal. The brush control system is designed to make a ratcheting noise to warn you if something jams the brushbar. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=668&product=DC14-ANIMAL

    Please note, the brushbar will never rotate when the cleaner is standing upright, or if you have the brush control set to 'Hard Floors'.

    This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 07, 2011

    • 1 Answer

    SOURCE: beater bar is not turning...read

    Worked for me thanks very very much! I always try this button and it didn't work. Pulled the head off, cleaned out any fuzz, hair, etc. Still didn't turn on the beater bar. Cursed, cried, etc. Found you here (even after trying the dyson site!) and got the solution. I had to push that button in harder than I've ever had to. Nearly thought I broke it off. Tada!! It worked. Thank you!!! Now where the kleenix?

    Posted on Nov 06, 2011

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    +++++++++++++++++++++++++++++++++++++++++
    +>> Unplug the mains lead from electrical socket <<+
    +++++++++++++++++++++++++++++++++++++++++
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