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How to fix a deadbolt lock that does not retract fully so door unlocks to open

You have to move the lock covering the big hole back toward hinge side by loosing screws and moving to the side till the deadbolt moves back all the way flush. Some deadbolts have a little indent ring to go inside the hole to hold it in position, that makes it harder to move whole thing back. Other brands that indent ring an is only option that you don't have to use. Maybe someone installing didn't put hole in right place, if it's too far off the lock when flush may expose the hole some. Then new door or creative fix to fill gap.

Apr 10, 2016 | Deadbolt Locks & Locksmithing

1 Answer

Reassemble ILCO deadbolt guts.

Check YouTube to see if there is a video on this. Most anything anymore someone has gone through pains of repair and recorded it to share

Nov 25, 2014 | Deadbolt Locks & Locksmithing

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Key will not come out in unlocked position

I presume you figured it out by now, but if the tailpiece is installed wrong in many deadbolts, the key won't come out in one position or the other. It's called a "timing" problem and the way to fix it is to take it off the door, turn the tailpiece a half circle and put it back on the door. Usually Kwikset locks are designed so you can't put it in the wrong way, but it can happen. (If it's not the timing problem, then the deadbolt unit is defective or broken. They are designed to fail in a way that keeps them locked, so this could be a sign that someone tried to break in, or that someone used the extended bolt as a way to stop the door from closing and it hit the door frame too hard.)

The best way to install a deadbolt lock without the instructions handy is to look at the "lazy" cam and see if there is a way to install it wrong and don't install it that way. Example: If there are 2 ways for the tailpiece to fit in the deadbolt unit when the deadbolt is retracted and only one way for the tailpiece to fit in when the deadbolt is extended, then install the lock with the deadbolt extended and you can't install it wrong.

Jan 05, 2014 | Kwikset Locks & Locksmithing

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Kiwkset can't determine which side the deadbolt should lock. Read an answer on FixYa that said "Reverse the battery" but I knew that wouldn't power it up at all. Help?

well, if you are able to use the deadbolt manually ( with key and the inside latch ) then it sounds like everything is lined up right. the only thing that I can think of is that the computer needs to be re-programed and/or the spindle was in the wrong position when the hardware was put together(?) --- if I remember right, the deadbolt bolt needs to be retracted when everything is put together. if I had the directions in front of me I could walk you through the reset process ,, but I am not at the lockshop, I am out in the middle of nowhere Alaska taking care of a lodge for the winter--- but if you can e-mail me the exact model number of the lock I will pull up the info and then I can walk you through it. there is a way to totally erase all info in the lock and start from new. I do know what you are going through and I have ran into this problem before on the job -- I just can't remember everything about the Kwikset manual ( we mostly installed Schlage hardware and their programing is a bit different ). again, send me the model number and we can go from there. thanks,


Dec 29, 2010 | Garden

1 Answer

I have a schlage deadbolt, keyed on both inside & outside but neither have any screws to remove. How do I remove the deadbolt?

There should be caps over two screws above and to both sides on the interior key cylinder. Carefully use a pointed tool to pry them out. This will expose the phillips head screws that hold the two halves of the lock together.

Sep 24, 2010 | Schlage B362 619 KA4 Dbl Cyl Deadbolt Per...

1 Answer

Deadbolt wont unlock

Remove the deadbolt cover by removing the 2 screws. This will get you inside the deadbolt. Try using a screwdriver to pull it back. You may in the end have to break the unit in order to get it out and replace it. I have the same thing happen with a deadbolt. I ended up having to destroy the unit to get it out. You are going to replace it anyway so do whatever it takes to get it to unlock so you can then remove it from the door and install a new one. You do not want a deadbolt that will not unlock.

Jan 09, 2010 | Kwikset Brz Sgl Cyl Deadbolt

1 Answer

Were were lock in my house, wouldn't work from the inside, or with the key, it would not turn on the way over. Now it is sitting on my kitchen table, how do I put it back together

spray with graphite first to clean put plunger back in side of door first then put lock side that has long rod sticking tru line up screw holes with holes in plunger then line up other side of lock and then put in screws tighten screws snug not over tight

Aug 22, 2009 | Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA...

1 Answer

I have deadbolt segal lock that was working for 2 months. suddenly today i can't lock the door from the inside. locking works from the outside. when i lock it from the outside i can unlock it from the...

Sounds like the tumbling mechanism for the handle may be off......check to make sure that the screws are tight that lock the front and back of the deadbolt together. Make sure that the door is fully closed and check to see where the deadbolt is hitting the striker. It mat be as simple as the door and frame have expanded a bit and the door is not fully seated when you close the door from the inside. See if these help if not please contact me as I wish to find a solution to your problem.


Aug 21, 2009 | Locks & Locksmithing

1 Answer

Deadbolt stuck on lock position

hello there:
you will need to dissasemble the deadbolt there is a plastic piece that wears out over time and once this wears out it wont work right probably best just to replace the deadbolt (sorry)

Jul 22, 2009 | Schlage B362 619 KA4 Dbl Cyl Deadbolt Per...

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