Question about GE GSS25JFM Side by Side Refrigerator

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Freezer does not maintain temperature/moisture in freezer

My GE side by side doesn't maintain temperature as cold as it should. The doors have been replaced by the recall. The ice maker usually ends up making a giant lump of ice, it seems as if there is always moisture on the sides not ice crystals and water droplets on the wire shelves. Anything that comes in a box like frozen waffles the box gets soggy. The GE oven service technician says to maintain temp setting at 5 of 10 but do not notice any difference at any setting.

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The door seals are letting air in or the seal at the ice dispenser has gone bad and is letting outside(hot) air in and it is the cause of the moisture.

Posted on Jun 10, 2017


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Posted on Jan 02, 2017

  • 833 Answers

SOURCE: Gss25wgsd bb model number

Mick...there may be any number of reasons for this. First, check for a bad door gasket. It must be clean and fit snugly around the unit. Use a piece of typing paper about 2 inches wide to pull through. It should pull with some resistance anywhere you try. If it is gappy, humidity can leak in.

Next, make sure the condenser coils are clean. Third, how cold is your freezer? Is should be about 5 degrees or so if it is kept closed for about 6 hours or more.

Is the ice maker clean and not overflowing? Many units can be removed and cleaned out.

You may have other issues...start with these.

Posted on Dec 18, 2007

  • 531 Answers

SOURCE: 16 month old GE Profile

see if the back wall inside of freezer have ice if so you have to change tiker board or check your doors if closing

Posted on Mar 31, 2009

  • 2696 Answers

SOURCE: GE Artica side by side

did you also change the temp. sensor that's on top of the evap coil?if you didn't you'll smoke every board you put in there,on some models when you change out the board you also have to change out the evap fan motor that has the sensor connected to it,but i cut out the sensor and connect a new one to the wires and keep the fan motor,also you have to check to see if you have a wire in pin one of the 9 pin connector,it tells you in the instructions,if there's a wire in there you have to cut it,the sensor part number is wr55x10025,but check that with your parts store,it looks like a white bullet and if it has a black like gasket on it where the wires connect to it that's your problem if you changed out the board and didn't change the sensor.let me know how you make out

Posted on Oct 25, 2010

  • 43501 Answers

SOURCE: model # FRT18IL6DWP Moisture


Many times a freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong.

If you are hearing a clicking or buzzing then check out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay

Refrigerator or Freezer not Cooling or Getting Cold


Posted on Dec 27, 2010

  • 1772 Answers

SOURCE: I have a GE Profile

Sorry to hear about your problem.

Sounds like you have a defrost issue. Hence your unit is not defrosting. All of this apply's if your freezer side has ice . If not. you have other issues, this does sound funny, but this is why your refrigerator side is warm, or not cooling.

Here is a list of some things that can go wrong.
1. Defective heat coil
2. Defective defrost timer
3. Defective defrost sensor
4. Defective Fan
5. Defective compartment inlet damper (on some models)

You should call a service company to resolve your issue.

Since I tried to help you, Please help me and Rate/Vote on the response. Thanks

Posted on Jan 02, 2011

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I have a ge profile psc23nhpa refriderator that the fridge side of the unit temperature shoot up to 135 over night. But the freezer side was still very cool. What could cause this?

Are you sure it is 135? If the freezer is cold but the fridge is warm, most likely is the damper door problem. (Basically, it's a door controlled by the main board, get cold air from freezer and close when the fridge is cold enough)

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You may hear the fans spinning at high speeds as when the refrigerator is first plugged in, when the doors are opened frequently or when a large amount of food is added to the refrigerator or freezer compartments. The fans are helping to maintain the correct temperatures.If either door is open for over 3 minutes.

set the temperature correctly as well:
The temperature controls are preset in the factory at 37°F for the refrigerator compartment and 0°F for the freezer compartment. Allow 24 hours for the temperature to stabilize to the preset recommended

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As the weather is getting warmer for many people their freezer2_bing.gif and/or refrigerator do not work right because of a dirty condenser coil...

Check out this tip that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...


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1 Answer

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If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost heater, defrost thermostat. If the heater and thermostat are ok it’ll be the control board.

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HI. thanks for your question. sometimes you put a lot of heavy jars in the door shelves . so i would raise the front of the fridge to help it close better. thanks

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