Question about Xerox Phaser 8400 Laser Printer

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Xerox Phaser 8400 error code 37,004.40:27697

I just received this printer form another school site and hooked it up. when I printed there was very little magenta. So I followed Xerox's recommendations to clean the head, cleaned the wiper on the maintenance kit, upload the jetfix snippet, eliminate light strips procedure,and finally the freeze off procedure. I tried to turn it back on the next morning and receive an error code 37,004.40:27697. Now I can't do anything  it just gives me the error message, plus now open the waste tray. Any Suggestions?

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The majority of the time that code means the print head has failed.
That is a print head heater error.
You can find some places that sell print heads for about $150 , you would have to google the model number for that.
Xerox would charge $750 for a new print head, uninstalled.

Posted on May 07, 2009

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Posted on Jan 02, 2017

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Error code 13.387.48:106521 Phaser 8400 Print Count 110,000 Can this be Fixed


It can be fixed, but only by a Xerox authorised service centre. Xerox website tells you to turn it off and book it in for a service. Be prepared to pay a call out fee before hand. Here's the reference link for your error from Xerox website.

Mar 06, 2011 | Xerox Phaser 8400 Laser Printer

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What is the Xerox Phaser 8400 printer error code 07.010.43:43923? Much appreciated. Thank you.


Try this:

The printer has encountered an error state without the benefit of a code. Turn the printer off for 30 seconds, then power back on.
If the Printer Error message returns, press the i button on the printer's front panel. The actual error or fault number should be displayed. Note the error or message and search the knowledge base for the error.

Also:

Based on the problem description provided, we have determined that your printer needs service.
Please turn your printer off and use one of the methods below to make arrangements for service:
If using the local service provider website, please perform the following steps:

  1. Enter your zip code in the space provided.

  2. Choose a mileage distance. The search will locate a Service Provider within the specified range if available.

  3. Click Go. The web site will return a list of Authorized Service Providers (ASP) with their company name, address, phone number, and fax number.

Feb 12, 2011 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 8400 error


When you power on the unit it goes through a series of tests to determine that the correct voltage is going to each system within the phaser. The error code you've provided implies a Preheater error 37,008.44
AC power supplied by power sources such as uninterruptible power supplies (UPSs) or DC-to-AC inverter systems may not supply correct voltage to properly power up the printer. Likewise, other devices sharing the same AC circuit can cause AC voltage sags that cause the printer to fail its AC heater PEST tests (Print Engine Self Test).
My first suggestion is to remove any other devices from the electrical outlet the printer is on, and then power it on.
If the error persists, you've got a hardware failure internally and would need to replace the preheater and deskkew assembley, Xerox PN 119641980
By the way, the last 4 digits in your error code are the current page count of your printer. This number is relatively low and thus it begs the question is the printer still under warranty? The part in question is about $110, however installing it will not be an easy task if you've never taken a Phaser 8400 apart or you do not have a service manual.
My suggestion, if the machine is out of warranty, is that you bring it to a qualified repair technician for service, unless you feel comfortable doing the repair yourself.
best of luck in any regard




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If your printer is networked, if can fix its self by accessing this site

http://www.phasersmart.com/

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1 Answer

What is error code 07,010.43:32309


The print head is not moving freely.
There is s print head block that may be filled up with runoff ink, or the print head wiper blade may be tacked to the print head.

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Xerox phaser 8400 error


That is a print head tilt error. Either the print head pivot block is contaminated with ink or the wiper blade is tacked to the print head.
Let me know if you want to try to resolve it yourself, I will send you directions.

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Xerox phaser 8400 error code


That code is a jet heater code.The most likely problem is a bad print head, the second most likely bad item is the electronics module that supplies the 40-50 volt source to the print head heater.

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Xerox printer error code (04,025.46)


This is a print head position issue.

TRY FIRST (Solutions without parts):
1. Check that the wipe mechanism has homed. 2. Check the printhead position and verify that it has initialized properly / manually home the printhead and power cycle the printers power and check for the error to return. If not then the error was most likely due to non-process function (something out of sequence).
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GEARBOX AND MOTOR,PROCESS DRIVE - PL 4.0, Item 14.

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It is a print head tilt error.
Most likely ink is in the stainless steel pivot block at the bottom of the print head.
Also the printer could have been unplugged and the cleaning blade is stuck to the print head.
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The first obvious question is, "Does it have blue ink/wax?" Is it displaying any errors? Have you tried the Xerox support site? They have a fantastic utility that can connect to your printer and diagnose many problems. Here's the URL for the utility: http://www.phasersmart.com/ They also have a wealth of information in their knowledge base. Here's the URL for the support page for the Phaser 8400: http://www.office.xerox.com/printers/color-printers/phaser-8400/sprt-enus.html Did anything happen before the blue quit printing? Have you tried running a cleaning cycle?

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