Question about HP 190 Copier

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"Scanner failure" message

When we power up this message appears on the screen with the suggestion to turn off and on again. Cycle repeats as long as you're willing to try it! My first guess is that the scanner lamp is out - either lamp ot HV supply. HP no longer services these directly and I am unable to find local central Maryland) service. If I can find documentation I amy be able to service it myself. Any suggestions?

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Re: "Scanner failure" message

Pleaz adjust the variables of scanner unit if no set then change complete unit ,i have also face this problem some times

Posted on Sep 26, 2007

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How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?

Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.


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Scanner error message

is your printer is detected in the device manager settings??

Mar 05, 2008 | HP LaserJet 3030 All-In-One Printer

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My HP Photosmart C5240 will print from computer but will not scan or make copies.

Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

2 Answers

Scanner Failure message on my HP 6110

have you tried plugging into a wall socket, sometimes using power supply or powerstrip or surge procter will not let enough elect through to the unit.

Jul 22, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Scanner Failure

Scanner failure means the scanner is not making enough light to see the home position. It happens when the scanner lamp ages or is covered with dust. Cycle power is just power off and on again, and see if it goes away.

Jul 02, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Hp officejet 6110 all-in-one

maybe you could try to reinstall the driver?

Oct 30, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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Scanner failure during the initalization/starts up.

Sound as if your scanner is broken..
Could be something in there stopping it from moving, the motor could be bad.
It might have Home Positioning errors, causing this error.
To get it Fixed? The machine is about 140 dollars on Amazon?
The company I work for, the first hour is 125 (I do not know how much it cost to repair these)
Unfortunately these little ink jet printers are not designed to be repaired. They are considered throw away.

Oct 08, 2008 | HP PSC 2210 All-In-One InkJet Printer

2 Answers

Scanner will not move when turned on It will move if i force it.

If the scanner Fails it will give this message, Try the steps bellow to check if it can be cleared.

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing a test page or make a copy

If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit

Good Luck

Sep 29, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Scanner failure hp 6110 - Noise and stuck head


the error message refers to the hardware issue of the printer. Below is the document that i need you to follow to somehow resolve your issue.


Please let me know if the document that i gave to you resolves your issue.

thank you so much.


Jul 19, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Scanner FailureTurn power off then on again Message Window pops up continuously


Below is the document that i want you to follow.


Pleae let me know the result after performing the steps.

thank you so much.


Jun 26, 2008 | HP OfficeJet 7410 All-In-One InkJet...

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