Question about HP 190 Copier

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"Scanner failure" message

When we power up this message appears on the screen with the suggestion to turn off and on again. Cycle repeats as long as you're willing to try it! My first guess is that the scanner lamp is out - either lamp ot HV supply. HP no longer services these directly and I am unable to find local central Maryland) service. If I can find documentation I amy be able to service it myself. Any suggestions?

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  • davepfz Sep 26, 2007

    I am not sure what you mean by the 'variables'. I disassembled the unit down to where I had the scanner module out. Then reassembled and now the unit works! It is probably a poor connection somewhere. I have located a source for refurbished units and am considering purchasing one to have it on hand.

  • candi_brooks Jun 25, 2008

    "Scanner Failure" massage appears. I took the top of and took the scanner module out and put it all back together again and the same message appears. What should I do?

  • Danny_18 Mar 04, 2009

    "Scanner Failure" message appears.. And HP says they no longer service "DINOSAURS".. what a piece of **** this thing is!!!!!!!!!!!!!

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  • 163 Answers

Pleaz adjust the variables of scanner unit if no set then change complete unit ,i have also face this problem some times

Posted on Sep 26, 2007

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