When we power up this message appears on the screen with the suggestion to turn off and on again. Cycle repeats as long as you're willing to try it!
My first guess is that the scanner lamp is out - either lamp ot HV supply. HP no longer services these directly and I am unable to find local central Maryland) service. If I can find documentation I amy be able to service it myself.
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Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.
Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on Scanner System Failure Scanner failed, cannot make copies or fax Scanner failure. Unable to scan, copy, or send a fax Scanner failure, cycle power
You may want to try following these steps: 1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product. 2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer. 3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.
If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.
Scanner failure means the scanner is not making enough light to see the home position. It happens when the scanner lamp ages or is covered with dust. Cycle power is just power off and on again, and see if it goes away.
This could be a variant of, or a newer (or older) version of the "DMD fan failure" message.
Symptoms I had are, I stop hearing a fan when the message is displayed.
Then the temp LED keeps flashing RED until I either try to turn the TV on again,
Or turn MAIN power off/on again. BUT it repeats when I try to turn the TV on.
The picture appears normal until this happens ( about 15 sec.)
The solution is to FORCE a normal shutdown by hitting the TV off button
before the message appears.
You should see the power LED flashing RED/GREEN (cool down) and then RED (standby).
Sound as if your scanner is broken.. Could be something in there stopping it from moving, the motor could be bad. It might have Home Positioning errors, causing this error. To get it Fixed? The machine is about 140 dollars on Amazon? The company I work for, the first hour is 125 (I do not know how much it cost to repair these) Unfortunately these little ink jet printers are not designed to be repaired. They are considered throw away. Sorry
If the scanner Fails it will give this message, Try the steps bellow to check if it can be cleared.
Remove both the ink cartridges from the All-In-One. Unplug the power cord from the All-In-One as well as the power outlet. Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly. Then insert the cartridges close the access door. Plug the power cord directly to a wall outlet without surg protector. Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys until you see a message a reset (if the screen goes blank then release the keys and turn the power on) Now try printing a test page or make a copy
If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit