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Posted on Oct 12, 2013
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I have a Dell XPS Model WHL and s/n DGPXQ31. When powered up the light on the monitor never changes from yellow to green, and there is nothing on the screen. How can I get the unit up to a point that I can trouble shoot the problem(s)?

1 Answer

Jim Pattison

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  • Master 1,004 Answers
  • Posted on May 05, 2014
Jim Pattison
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Doescitcsound like the computer boots normally? If so, the video card may be the fault. Put another in and try it then.

5 Related Answers

A

Anonymous

  • Posted on Aug 29, 2008

SOURCE: Dell XPS 200

Is the amber light blinking? Indicates PS not operating within specs. You can look at replacing the PS (~$79-99). GL

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Walter H Boehm

  • 998 Answers
  • Posted on Oct 27, 2008

SOURCE: Dell XPS 400 tower does not power up monitor?

The “self test” on the monitor displays when not plugged into a computer. This means that it’s working. The LED error code 2 and 4 means the video subsystem has a problem. Either your video card is bad or bad memory module. Try reseating video card and/or memory.




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Anonymous

  • 4 Answers
  • Posted on May 10, 2009

SOURCE: My dell xps wont start properly, yellow blinking light

I have an HP that does close to the same thing. Mine goes into a 'Perm-Sleep' mode that I can't seem to pull it out of. I have to remove the battery, then unplug the power adapter, not in that order. Leaving it in this condition for about a minute so that all the power stored in the RAM goes away. This is the same as holding the power button down for 10 to 15 seconds until it completly turns off, sometimes referred to as a 'Cold Boot.'

Once I have powered it down I have to go into the control panel and select the power settings and make sure that hibernate is not an option. If you close the lid on the laptop and the systems goes into a sleep state, it may be configured to go to hibernate after, say an hour or when the battery gets close to being drained. My computer does not like to come out of hibernate and I have to Cold Boot it, so I just don't let it go into a hibernation in the first place anymore.

Anonymous

  • 1 Answer
  • Posted on Dec 05, 2009

SOURCE: dell xps 400 amber light blinking,replaced power

error 11

Anonymous

  • 4088 Answers
  • Posted on Dec 19, 2009

SOURCE: DELL XPS 210 WONT POWER ON

The power supply may have gone south or there may be an overload on the motherboard, memory or one of the drives. Unplug one drive and restart, then another and another. Remove the memory and retry. If still nothing, try another supply. If still nothing, you may need professional help.

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The “self test” on the monitor displays when not plugged into a computer. This means that it’s working. The LED error code 2 and 4 means the video subsystem has a problem. Either your video card is bad or bad memory module. Try reseating video card and/or memory.




Your responses are intended to improve the level of service provided. Please show your appreciation by rating your experience.
Thank You.
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