This chapter provides troubleshooting tips.
Troubleshooting the Fiery
Startup diagnostics are described in the documentation for service technicians. Contact your
authorized service/support center if you see error messages while Command WorkStation is
starting or if the Fiery does not reach the Idle state.
Runtime error messages
For error messages related to canceling jobs and printing, including the Disk Full message and
alerts to load media, see Command WorkStation Help.
For error messages related to the copier, see the documentation that accompanies your copier.
You can turn on PostScript error reporting as a print option from Mac OS applications.
Printer not found
Most failures to find a printer on the network are due to conflicting or missing name or
address settings for the Fiery. You must type names in specific places. The required names are:
•TCP/IP host name (also known as the DNS name), which is defined by your organization.
Type the host name as the Server Name in Fiery Setup.
•Remote printer (internal machine) name. Use one of the following:
NOTE: If you change the DNS name (also known as the TCP/IP host name) of the Fiery, you
must reconfigure one of the utilities on each workstation. http://swdownload.efi.com/ftpvefigs/9019710383/2822679259/9432346727/7795362481/Configuration.pdf